Posted 2 days ago
Service Advisor
@ Peterbilt Pacific
Kamloops, British Columbia
Overview
Peterbilt Pacific is hiring a full-time Service Advisor to link customers with repair technicians, keep service records and oversee repair scheduling. The work covers customer and vehicle intake, warranty claims and recall notices for heavy-duty trucks. Compensation is $60,000 to $72,000 a year plus variable pay, with extended health and dental benefits and a pension plan.
Pay:
$60,000–$72,000 a year
Responsibilities:
- Acquire and maintain customer and vehicle information
- Process warranty and extended warranty claims
- Open repair orders and schedule repairs
- Follow up with customers on completed repairs
- Notify customers of safety recalls and outstanding warranty work
Requirements summary:
- Previous experience as a Service Advisor
- Grade 12 or GED required
- In-depth knowledge of heavy-duty truck repairs
- Good computer skills
- Excellent written and verbal communication skills
- Effective conflict resolution and negotiating skills
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · jazzhr
- Employer posting date
- 2026-11-08
- First seen by our source
- 2026-10-21
- Source record updated
- 2026-11-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Store |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required) |
| Perks mentioned | Retirement plan, Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Peterbilt Pacific
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Proudly serving British Columbia in the heavy-duty truck industry for over 50 years with sales, parts and service.
Full company description
Peterbilt Pacific, the exclusive dealership for Peterbilt Motors in British Columbia, has been a prominent dealer of heavy-duty trucks for over 50 years. Its acquisition by the Jim Pattison Group in 2015 added extensive experience and resources to the already thriving business. As one of Canada's largest Peterbilt dealers, Peterbilt Pacific prides itself on its commitment to integrity for its employees and customers. With 11 locations, over 80 service bays, and two collision repair shops, the dealership offers sales and services for the most sought-after trucks globally, accompanied by superior customer care. Throughout its locations in British Columbia, Canada, Peterbilt Pacific maintains its long-established standards of excellence, proven durability, and high resale value for trucks.
- LinkedIn followers
- 5,618
- People associated on LinkedIn
- 156
- Reported office locations
- 9515 195 Street, Surrey, BC V4N 4G3, CA
- 19470 96 Ave, Surrey, British Columbia V4N 4C2, CA
- 1001 Coutts Way, Abbotsford, British Columbia V2S 7M2, CA
- 7783 Progress Way, Delta, British Columbia V4G 1A3, CA
- 6826 Metro Rd, Lantzville, British Columbia V0R 2H0, CA
- 1955 Trans Canada Hwy W, Kamloops, British Columbia V1S 1J6, CA
- 6333 Pacific St, Prince George, British Columbia V2N 5S3, CA
- 3104 Hampton St, Terrace, British Columbia V8G 5R5, CA
- 41 Vic Turner Airport Rd, Dawson Creek, British Columbia V1G 0G1, CA
- 401 Helen St, Creston, British Columbia V0B 1G6, CA
- 26825 56 Ave, Unit 100, Langley, British Columbia V4W 3Z9, CA
- 2659 Norris Rd, Kelowna, British Columbia V1X 7M1, CA
- Business categories
- Finance
- Online Portals
- Automotive
- Rental
- Customer Service
- Other recorded names
- Peterbilt Pacific
- Specialties
- Truck Sales
- Parts and Service
- Body Shop
- Heavy Duty Trucks
- Heavy Duty Truck Leasing
- Heavy Duty Truck Service
- Heavy Duty Truck Rental
- Heavy Duty Truck Parts
- and Used Truck Sales
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Peterbilt Pacific, the exclusive dealership for Peterbilt Motors in British Columbia, has been a prominent dealer of heavy-duty trucks for over 50 years. Its acquisition by the Jim Pattison Group in 2015 added extensive experience and resources to the already thriving business. As one of Canada's largest Peterbilt dealers, Peterbilt Pacific prides itself on its commitment to integrity for its employees and…
| Field | Value |
|---|---|
| Industry | Truck Transportation |
| Company size | 201-500 employees |
| Headquarters | Surrey, BC |
| Organization type | Privately Held |
| Year founded | 1969 |
| Specialties | Truck SalesParts and ServiceBody ShopHeavy Duty TrucksHeavy Duty Truck LeasingHeavy Duty Truck ServiceHeavy Duty Truck RentalHeavy Duty Truck Parts and Used Truck Sales |
| Open jobs on Jobsy | 15 |
| View page |
The Service Advisor acts as the communication liaison between customers and the repair technicians as well as maintains service records and oversees the scheduling of repairs.
At Peterbilt Pacific, we aim to conduct our business as a well-respected organization; with integrity, excellence, productivity, and a positive attitude as our core values. We strive to have the highest care for our people, customers, and business partners. Every employee at Peterbilt Pacific is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.
Benefits
- Extended Health & Dental Benefits
- Premiums Paid by Employer
- Employer Contribution Pension Plan
- Growth Opportunities
- Paid Training
- Long term job security
- Employee Assistance Program
- Telus Health Virtual Care
Responsibilities
- Acquire and maintain customer and vehicle information
- Consult vehicle file for outstanding recalls or warranty repairs
- Obtain credit approval if necessary
- Open repair orders and enter job descriptions
- Receive service department phone calls and direct to appropriate person as required
- Follow-up with customers about service repairs done and additional items found in need of repair
- Provide additional assistance to Service Manager, Warranty Admin and Shop Foreman, as required
- Other duties and projects as assigned
WARRANTY DUTIES
- Provide excellent customer service and maintain customer relationships
- Prepare information from repair orders, service reports, test results and troubleshooting to process engine, drivetrain and chassis warranty and extended warranty claims
- Prepare customs documents, locate, ship, track and tag failed warranty parts for return as requested by vendors
- Review warranty RO’s according to warrantability
- Review all warranty RO’s to ensure proper documentation and troubleshooting is completed and filled out
- Forward all warrantable work orders to the Centralized Warranty Department for processing
- Deal with warranty related customer inquiries in person and on the phone
- Determine warrantable status of repairs and aid in troubleshooting, obtaining repair authorization and instituting the correct repair procedure
- Taking and resolving customer complaints by phone and in person
- Notify customers of safety recalls, product support programs and warranty repairs outstanding
- Follow up with customers regarding parts ordered for warranty repairs and scheduling a repair once the parts have been sourced
Qualifications
- Previous experience as a Service Advisor
- Grade 12 or GED required
- Excellent customer service skills
- In-depth knowledge of heavy-duty truck repairs
- Good computer skills
- Excellent written and verbal communication skills
- Strong personal organizational skills as they relate to workload, time management and setting priorities
- Effective problem solving and negotiating skills
- Effective conflict resolution skills
Compensation Rate
- $60 000 - $72 000 annually + Variable Compensation
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