Posted 7 months ago
Service Advisor - OpenRoad Lexus Richmond
@ OpenRoad Auto Group
Richmond, British Columbia
Overview
OpenRoad Auto Group is hiring a full-time Service Advisor at OpenRoad Lexus Richmond in the Service department. The advisor takes customer repair requests, writes repair orders, keeps work on schedule, and reviews completed repairs with customers. Benefits include an extended health and dental plan, a vehicle purchase discount and an RRSP match; a valid British Columbia driver's licence with a clean driving record is required.
Responsibilities:
- Write repair orders and document customer concerns
- Schedule customer vehicles for service work
- Monitor work in progress and notify customers of delays
- Determine warranty coverage and resolve customer complaints
- Perform walk-around vehicle inspections and manage loaner vehicles
Requirements summary:
- Working knowledge of automotive equipment
- Customer satisfaction and retention skills
- Ability to keep records in a computerized maintenance system
- Valid British Columbia driver's licence with a clean driving record
- Mandarin an asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-04-06
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Store |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English, Mandarin |
| Driver’s licence | required |
| Perks mentioned | Retirement plan, Employee discount, Paid training, Home office allowance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
OpenRoad Auto Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Open road is the Tri State's largest new and pre-owned vehicle retailer specializing in the nations top automotive brands for the New York-New Jersey Metropolitan Area. Our customers have come to expect a "Five-Star Customer Service Experience" for each and every new or pre-owned Open Road vehicle they are looking to lease, purchase, or service. With over 40 years of automotive experience, our mission is to be the premier automobile retailer in the country, providing the best opportunities for our team members, customers and communities. We understand and acknowledge the importance of our customers, and, in doing so, we strive to develop a highly motivated, world-class workforce that is committed to satisfying their needs. It is this customer-centric approach, along with our commitment to excellence, that has earned Open Road the ranking of the 15th largest automotive group in the nation by the Automotive News. Open Road currently owns and operates over twenty five (25) automotive facilities including eighteen (18) dealerships throughout the New York-New Jersey metropolitan area representing Acura, Audi, BMW, Cadillac, Chevrolet, Honda, Mazda, Mercedes-Benz, MINI, Smart, Subaru and Volkswagen. Open Road's success is the result of many years of hard work, exceptional products, state-of-the-art facilities, professional and award-winning sales teams, and first-class attention to customer service.
- LinkedIn followers
- 2,900
- People associated on LinkedIn
- 314
- Reported office locations
- 400 US-22, Bridgewater, New Jersey 08807, US
- 1250 US-22, Bridgewater, New Jersey 08807, US
- 731 US-1, Edison, New Jersey, US
- 111 Ridgedale Ave, Morristown, New Jersey 07960, US
- 119 Hampton House Rd, Newton, New Jersey 07860, US
- 840 US-46, Roxbury Township, New Jersey, US
- 300 US-1, Edison, New Jersey, US
- 198 Madison Ave, Morristown, New Jersey 07960, US
- 802 11th Ave, New York, 10019, US
- 1051 US-22, Bridgewater, New Jersey 08807, US
- 50 US-1, Edison, New Jersey, US
- 1425 State Route 23, Wayne, New Jersey 07470, US
- 1041 RT-18, East Brunswick, New Jersey 08816, US
- 352 RT-18, East Brunswick Township, New Jersey, US
- 108 Ridgedale Ave, Morristown, New Jersey 07960, US
- 800 11th Ave, New York, 10019, US
- 2685 US-22, Union, New Jersey 07083, US
- 2675 US-22, Union, New Jersey 07083, US
- 334 Columbia Tpke, Florham Park, New Jersey 07932, US
- Business categories
- Retail
- Automotive
- Customer Service
- Other recorded names
- OPEN ROAD AUTO GROUP
- OpenRoad Auto Group
- Open Road Auto Group
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Open road is the Tri State's largest new and pre-owned vehicle retailer specializing in the nations top automotive brands for the New York-New Jersey Metropolitan Area. Our customers have come to expect a "Five-Star Customer Service Experience" for each and every new or pre-owned Open Road vehicle they are looking to lease, purchase, or service. With over 40 years of automotive experience, our mission is to be the…
| Field | Value |
|---|---|
| Industry | Automotive |
| Company size | 1,001-5,000 employees |
| Headquarters | Bridgewater, New Jersey |
| Organization type | Privately Held |
| Open jobs on Jobsy | 116 |
| View page |
DRIVING POSSIBILITIES
Position: Service Advisor
Status: Full-Time
Dealership: OpenRoad Lexus Richmond
Department: Service
We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.
We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 41 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.
If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!
A Career at OpenRoad Means You’ll Enjoy:
- Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Honda, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
- Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
- Internal and external, training & development opportunities for skill-development and growth
- Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment
- Comprehensive extended health and dental plan, tailored around Associate wellness
- Recognition and Engagement Events!
ROLE & RESPONSIBILITIES:
- Handle customers inquiries promptly and accurately, listen to vehicle concerns and write repair orders.
- Ensure repair orders and all paper work is legibly and accurately completed, with all customer requests or points of concern documented.
- Obtain all customer (including signature) and vehicle data and fill in required spaces on all repair orders.
- Process all paperwork as jobs are completed.
- Review all repairs and changes with customer upon delivery of vehicle.
- Assist in scheduling customer vehicles for service work by allowing adequate time for repairs/maintenance and securing additional time as required.
- Monitor work-in-progress to ensure that repairs are being performed properly and time schedule is being met as promised. Notify customers if delays are expected or additional work is needed.
- Use service files to suggest additional repairs or services if required.
- Estimate costs and completion times, do not hesitate to ask Service Manager for assistance.
- Identify and give special attention to repeat repairs, assign original technician on all comeback jobs.
- Notify customers when backorder parts become available.
- Determine warranty coverage and verify repair date, mileage, etc.
- Resolve all customer complaints for a win/win outcome. Implement/suggest preventative measures to reduce number of complaints.
- Perform walk-around inspection on all customer vehicles noting damage such as: scratches, dents, missing hubcaps, etc.
- Arrange for alternate transportation as needed and manage loaner vehicles.
- Work to improve dealership CSI and general customer satisfaction in accordance with OpenRoad’s philosophies, policies and procedures.
- Maintain paperwork and ensure reception area is in a clean and orderly fashion.
- Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
- This position will be expected to perform other duties as assigned by management.
- OpenRoad reserves the right to modify this job description as business needs require.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- Working knowledge of automotive equipment.
- Ability to speak Mandarin a tremendous asset
- Knowledge of techniques of customer satisfaction and retention.
- Ability to maintain records and prepare reports using a computerized equipment maintenance system.
- Ability to work cooperatively with all levels of the organization.
- Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
- Ability to operate assigned equipment.
- Ability to make sound decisions in a manner consistent with the essential job functions.
- A valid British Columbia driver’s license, with a clean driving record.
Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application.
https://orag.bamboohr.com/careers/4772
We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.
JOIN US AND GROW WITH US!
We thank all those that have applied. Only those considered for the position will be contacted.
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