Posted 17 days ago
Service Associate, Personal Insurance
@ Acera Insurance Services Ltd.
Edmonton, AB · Red Deer, AB · Calgary, AB · Sylvan Lake, AB
Overview
Acera Insurance Services Ltd. is hiring a full-time permanent Service Associate, Personal Insurance in Calgary, Edmonton, Red Deer or Sylvan Lake, Alberta. The role processes insurance applications, renewals, policy changes and billing alongside a team of Client Advisors, and no prior insurance experience is required. Strong Excel, Word and computer skills are needed.
Responsibilities:
- Review and screen new insurance applications
- Enter information accurately into insurance portals
- Process renewals, policy changes, cancellations and reinstatements
- Record and communicate changes, and bill accounts
Requirements summary:
- Strong Excel and Word skills
- Confident Microsoft Office Suite user
- High attention to detail
- Ability to manage and prioritize a busy workload
- Office experience; insurance experience is an asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-10-21
- First seen by our source
- 2026-10-22
- Source record updated
- 2026-10-31
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Administrative |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Acera Insurance Services Ltd.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Be certain.
Full company description
As the largest independent, employee-controlled brokerage in Canada, Acera Insurance provides our clients with the utmost certainty in the specialized personal insurance, commercial insurance and group benefits solutions we provide. Built upon the solid foundation of several award-winning firms, Acera Insurance brings greater value, expertise and resources to individuals, families and businesses across the country. We have been serving Canadians more than 60 years, with teams and offices located from coast to coast. We are proudly owned by half of our employees, who are empowered to make local decisions and are dedicated to supporting clients in their long-term success. As a member of the Canadian Broker Network and Benefits Alliance, we have a longstanding history of upholding the independent brokerage model across Canada.
- LinkedIn followers
- 7,123
- People associated on LinkedIn
- 775
- Reported office locations
- Calgary, CA
- Business categories
- Risk Management
- Insurance
- Commercial Insurance
- Other recorded names
- Acera Insurance Services Ltd.
- Specialties
- Commercial Insurance
- Personal Insurance
- Risk Management
- and Group Benefits
- Profile identifies a recruitment agency
- No
- Reported total investment
- 75,475,401
Currency and observation date were not supplied; this is not a current valuation or a funding round.
As the largest independent, employee-controlled brokerage in Canada, Acera Insurance provides our clients with the utmost certainty in the specialized personal insurance, commercial insurance and group benefits solutions we provide. Built upon the solid foundation of several award-winning firms, Acera Insurance brings greater value, expertise and resources to individuals, families and businesses across the country…
| Field | Value |
|---|---|
| Industry | Insurance |
| Company size | 1,001-5,000 employees |
| Headquarters | Calgary |
| Organization type | Privately Held |
| Year founded | 2022 |
| Specialties | Commercial InsurancePersonal InsuranceRisk Managementand Group Benefits |
| Open jobs on Jobsy | 31 |
| View page |
We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees.
Our people are:
- Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
- Empowered with a sense of accountability and autonomy to take ownership of their work.
- Treated with respect and act with integrity by putting clients, colleagues, and community first.
- Recognized for their achievements and celebrate festivities, big and small, to make work fun.
We also proudly offer most employees the opportunity to become owners. With over 700 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.
Join our award-winning network of over 1,300 professionals across Canada and change the way people feel about insurance.
SERVICE ASSOCIATE, PERSONAL INSURANCE
The Service Associate, Personal Insurance is an important part of the Personal Insurance team. Working closely with a team of Client Advisors, the Service Associate reviews and screens new insurance applications, ensures accurate entry of information into insurance portals, processes renewals, policy changes, cancellations and reinstatement, records and communicates changes, bills accounts, and maintains strong working relationships with brokers. This role does not require prior insurance experience, but strong excel and word skills, high attention to detail and an ability to manage/prioritize tasks to balance a busy workload. The keys to success in this role include having strong computer skills, the ability to work collaboratively as part of a team, and the commitment to staying organized in a busy environment with changing priorities.
LOCATION AND STATUS
- Calgary, Edmonton, Red Deer, or Sylvan Lake, AB
- Full-time, permanent
QUALIFICATIONS
- Insurance experience is considered an asset
- Experience in an office environment
- Strong excel and word skills as well as a confident user of the Microsoft Office Suite of products, familiar with office technology such as scanners and copiers.
- Experience with insurance document management software is considered an asset
VALUES & COMPETENCIES
- High degree of professionalism and integrity
- Self-starter with strong organizational ability
- Critical thinker with strong attention to details
- Flexible and adaptable with proven problem-solving skills
- Works well within a team and independently
Acera Insurance is the largest independent, employee-controlled brokerage in Canada. We are proudly 100% Canadian owned and operated. With over 70 locations across British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, and the Yukon, $1.4 billion in gross written premium, and $1.3 billion group retirement savings assets under management, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.
Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.