Posted yesterday
Service Coordinator
@ Ambient Mechanical Ltd
Vaughan, Ontario
Overview
Ambient Mechanical Ltd is hiring a full-time Service Coordinator to triage service requests, schedule technicians, and keep client communication and work orders on track. The role is in-office and asks for post-secondary education or equivalent experience plus 2+ years in customer service or business administration.
Responsibilities:
- Triage, prioritize and dispatch service calls and emails
- Coordinate daily technician schedules and work orders
- Coordinate subcontractors, parts ordering and purchase orders
- Communicate service updates to clients, technicians and departments
- Review service documentation and maintain tracking records
Requirements summary:
- Post-secondary education in business or marketing, or equivalent experience
- 2+ years in customer service or business administration
- HVAC service operations experience an asset
- Proficiency with MS Office and CRM software
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-11-09
- First seen by our source
- 2026-11-10
- Source record updated
- 2026-11-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Encouraged to apply | People with disabilities |
| Education | College diploma (preferred) |
| Fields of study | Business, Marketing |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Ambient Mechanical Ltd
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Proudly 100% Canadian Owned and Operated!
Full company description
Ambient is a full-service heating, ventilation, air conditioning, and mechanical service group that has been in business for over 40 years. Although our roots began in HVAC, we have grown to open divisions in electrical and building automation services. When we combine that with our energy consulting group and, most recently, our district energy operations, we become a full-service turnkey provider. We are recognized as one of the leading mechanical service companies in the Greater Toronto Area. We’ve achieved this by building trusted relationships and partnerships with our customers within the multi-residential, commercial, institutional, and industrial segments. We take a customer-first approach to everything that we do, to the extent that we’ve created a customer strategy called “Ambient OneSolution.” This customer satisfaction strategy leverages our people, products, and technology, allowing our customers to easily bundle services for their projects, all under one roof. We ensure that every proposal is custom-tailored to our customers’ current situation and unique needs, ensuring that we deliver the right solution at the right cost, thereby preserving customer asset value. The value of relationships is central to our continued business success. We’ve cultivated strong bonds with our customers, which are responsible for our thriving business, highlighted by a sterling record of service renewals. We work closely with electrical, natural gas, and water utility companies to ensure the highest possible utility incentives and Canadian energy rebates are recouped for our clients.
- LinkedIn followers
- 821
- People associated on LinkedIn
- 90
- Reported office locations
- 191 Caldari Road, Suite 2, Concord, Ontario L4K 4A1, CA
- Business categories
- Commercial
- Consumer Goods
- Electronics
- Heating, Ventilation, and Air Conditioning (HVAC)
- Home Services
- Other recorded names
- Ambient Mechanical Ltd
- Ambient Mechanical Limited
- Specialties
- Proudly 100 % Canadian owned and operated!!!
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Ambient is a full-service heating, ventilation, air conditioning, and mechanical service group that has been in business for over 40 years. Although our roots began in HVAC, we have grown to open divisions in electrical and building automation services. When we combine that with our energy consulting group and, most recently, our district energy operations, we become a full-service turnkey provider. We are…
| Field | Value |
|---|---|
| Industry | Construction |
| Company size | 51-200 employees |
| Headquarters | Concord, Ontario |
| Organization type | Partnership |
| Year founded | 1982 |
| Specialties | Proudly 100 % Canadian owned and operated!!! |
| Open jobs on Jobsy | 6 |
| View page |
The Service Coordinator plays an integral role in delivering an exceptional customer experience by ensuring service requests are handled promptly, commitments are met, and communication is clear, accurate and professional. Through strong organization, attention to detail and a proactive approach, the Service Coordinator helps keep daily operations running smoothly.
The Service Coordinator job duties include (but are not limited to):
- Triage, prioritize and dispatch incoming service calls and emails, escalating client concerns as required.
- Coordinate daily technician schedules, prioritizing emergency work, critical sites and service requirements.
- Monitor technician Service Activities and Field Requests, ensuring recommendations, concerns and follow-up actions are addressed.
- Coordinate quoted work orders, including scheduling, status updates and follow-up on outstanding client approvals.
- Communicate service updates, scheduling details and job requirements to clients, technicians and internal departments.
- Coordinate subcontractors and assist with parts ordering and vendor purchase orders as required.
- Monitor scheduled work hours and job progress, ensuring quoted and repair work is completed as planned.
- Follow up on after-hours service calls to confirm work completion, documentation and client communication.
- Review technician service documentation for accuracy and timeliness, and maintain service tracking records.
- Participate in and facilitate weekly job scheduling meetings with the Service Operations Administration team.
Qualifications and Experience:
- Post-secondary education in Business, Marketing or equivalent work experience
- 2+ years of experience in Customer Service, Business Administration
- Experience in HVAC service operations considered an asset
Tools and Technology used in this occupation:
- Laptop or desktop computer
- MS Office suite software (Excel, Word, Outlook, Dynamics 365 CRM (FieldBoss), SharePoint)
Working Conditions:
- This job operates in a professional office environment
- This role routinely uses standard office equipment such as telephone, computers, photocopiers and printers
- This role requires working at the desk, using a computer, with regular breaks.
- In-Office (Not a Hybrid Role)
Why Work at Ambient Mechanical?
At Ambient Mechanical, we believe our people are our greatest strength. You'll join a supportive, team-oriented environment where your contributions matter, your skills can grow and no two days are quite the same. As a Service Coordinator, you'll play an important role in supporting our technicians, serving our customers and contributing to the continued success of a growing company.
Ambient Mechanical welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
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