Service Coordinator (Youth Outreach Worker), Youth Wellness Hubs Ontario, Wellington-Guelph

Posting Closes: November 10, 2026 at 5:00pm

About Us:

The Canadian Mental Health Association Waterloo Wellington (CMHA WW) provides a full care system for those with addictions, mental health or developmental needs. We serve everyone from children to adults to seniors, all under one roof. Our programs help individuals and families to lead lives filled with meaning and promise. We have 400 staff at offices in Cambridge, Waterloo, Kitchener, Guelph, Fergus, and Mount Forest.

We are fully accredited by Accreditation Canada and are proud of our Exemplary Status (the highest standing) received at our most recent accreditation exercise.

Why Join our Team:

Competitive Compensation and Benefits: Our compensation package includes a competitive salary and generous benefits supporting the wellness of our staff. We are proud to be members of the Healthcare of Ontario Pension Plan (HOOPP) offering one of Canada’s largest and most respected defined benefit plans.

Career Development Opportunities: Our wide range of services and supports allows for varied opportunities for career growth. Our multi-disciplinary approach to care offers cross collaboration and enhanced opportunities for learning. A formal succession planning process is key to our internal leadership recruitment.

Values that include: Mutual Respect, Accountability, Integrity and Excellence and Innovation and a culture that is welcoming and inclusive.

Commitment to Health and Safety: We have a strong health and safety culture at CMHA WW and work tirelessly to address the health and safety needs of staff and the people we serve.

The Opportunity:

We are recruiting for a Service Coordinator (Youth Outreach Worker), Youth Wellness Hubs Ontario, Wellington-Guelph

• This is a contract full-time opportunity until November 26, 2027 to fill an existing vacancy (35 hours per week Monday to Friday 10am to 6pm with occasional evenings and Saturdays) based at 390 Main St. E. Palmerston.

The Youth Outreach Worker is a member of the Youth Wellness Team and supports all youth between the ages of 12-25 accessing services at The Youth Wellness Hubs Ontario. The Youth Outreach Worker works collaboratively with youth and as part of a multidisciplinary team to provide in-person/virtual case management services for youth in support of their goals. This includes working with youth to navigate the full scope of community resources available to them within the Youth Wellness Hubs Ontario, Wellington-Guelph and the broader community to help support continuity of care. The Youth Outreach Worker will provide one-on-one and group-based navigation to further develop the skills, resources and community connections of young people seeking health care and other social and community services. The Youth Outreach Worker will also engage with families, caregivers and other health care practitioners in the provision of services to youth.

Reporting to the Manager, Youth Wellness Hubs Ontario, Wellington-Guelph the main responsibilities of Youth Outreach Worker include:

• Promote and encourage youth engagement and positive youth development in care planning and establish goals by fostering therapeutic relationships
• Create and maintain a developmentally appropriate, non-judgmental, non-stigmatizing, safe, and welcoming hub atmosphere.
• Connect with clients on an individual basis and also as a group facilitator.
• Provide individual mentorship and coaching to youth to navigate mental health system.
• Support youth with the completion of standardized measures to help improve youth outcomes (focus on measurement-based care).
• Work with youth and families to better understand their service needs and goals.
• Support a seamless experience of care for youth and families, including the transition between various service pathways internal to the Hub Network (Skills and Well-being, Community & Social Support, Clinical Services) as well as linking youth to resources in the community
• Facilitate social and recreational activities, both within the Hub and (when relevant) community-based outings.
• Assist in the planning, outreach and co-facilitation of skills activities and drop-in programming.
• Complete documentation of client interactions and timely completion of data entry, case notes and other electronic records as required.
• Participate in YWHO Provincial Community of Youth Outreach Worker role.
• Work from a harm reduction and culturally responsive approach.
• Other duties as assigned.

QUALIFICATIONS:

• Undergraduate degree/diploma preferred (psychology, social work or relevant health or social science field).
• 3-5 years of experience in healthcare or the social services sectors.
• 3-5 experience working with children, youth, families and caregivers.
• Experience facilitating groups or other consultations with a broad range of participants is an asset.
• Strong self-awareness, self-care practices and can establish and maintain professional relationships with youth accessing peer services.
• Comprehensive knowledge of issues related to substance use, concurrent disorders, mental health, trauma and recovery.
• Knowledge of community resources and navigating the youth mental health and substance use system.
• Knowledge of approaches that promote health equity, including anti-oppressive and anti-racist practice, 2SLGBTQ+ inclusion, community engagement, cultural safety, trauma-informed care, harm reduction, and human rights and accessibility frameworks.
• Excellent organizational, time management, communication and interpersonal skills.
• A high degree of familiarity with MS Office and e-mail, as well as the willingness to learn new computer programs (such as CaseWorks and My Wellness Passport) are required; your role will include documentation on the computer.
• Training in ASIST, PreVenture and Motivational Interviewing an asset.
• Valid G Class driver’s license, access to a reliable personal vehicle, and appropriate insurance.
• Embodies and promotes CMHA WW’s core values of Mutual Respect, Integrity, Accountability, Excellence, and Innovation in all professional interactions and decision-making.

Qualified candidates are invited to submit a resume and cover letter outlining how your skills, qualifications and experience meet the position requirements.

CLASSIFICATION AND RATE OF PAY: Level 5 (OPSEU) - $33.07 TO $40.30 per hour

CMHA WW, as an equal opportunity employer, embraces diversity and is committed to creating an inclusive workplace. Our goal is to attract, develop and retain talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We welcome applications from all qualified persons.

*We do not use AI in our screening process.