Posted 64 months ago
Service Coordinator
@ Security Management
Toronto, Ontario
Overview
Security Management is hiring a Service Coordinator to schedule its technician team and coordinate completion of service orders. The role handles service calls, emails and FieldEdge logging, and tracks technician routes and absences. The posting offers competitive pay, health benefits and on-the-job training.
Responsibilities:
- Answer service calls and respond to voicemails and emails promptly
- Log service calls and assign technicians in FieldEdge
- Monitor technician routes, status and clock-ins
- Prepare daily schedules and track absences
- Follow up on completed work orders and send quotes
Requirements summary:
- Ability to thrive in a fast-paced, high-deliverable environment
- Strong customer service and interpersonal skills
- Ability to build relationships with technicians and clients
- Experience with scheduling or dispatch software is an asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2021-08-18
- First seen by our source
- 2026-10-10
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Encouraged to apply | People with disabilities |
| Perks mentioned | Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Security Management
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
The only Full Service Security Company in Ontario!
Full company description
Security Management Services is a privately owned company that is a complete Security Solutions provider. Contact us for all your security needs from supply of security credentials such as fobs, remotes and access cards to manned security services such as Concierge, guarding, patrol services and parking enforcement service.
- LinkedIn followers
- 2,177
- People associated on LinkedIn
- 203
- Reported office locations
- 1574 Queen Street East, Toronto, Ontario M4L 1G1, CA
- Other recorded names
- Security Management
- SMS Security
- Specialties
- Security Systems
- Manned Security Services
- Parking Enforcement
- Investigations
- Security Consulting
- Condominium Concierge
- CCTV
- Access Control
- locksmith
- Alarm Response
- Barrier gates
- and Fire Protection
- Profile identifies a recruitment agency
- No
Security Management Services is a privately owned company that is a complete Security Solutions provider. Contact us for all your security needs from supply of security credentials such as fobs, remotes and access cards to manned security services such as Concierge, guarding, patrol services and parking enforcement service.
| Field | Value |
|---|---|
| Industry | Security and Investigations |
| Company size | 501-1,000 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 1988 |
| Specialties | Security SystemsManned Security ServicesParking EnforcementInvestigationsSecurity ConsultingCondominium ConciergeCCTVAccess ControllocksmithAlarm Response |
| Open jobs on Jobsy | 4 |
| View page |
Position summary
In the role of Customer Service and Project Coordinator, the primary responsibility is providing exceptional service to our customers by managing the schedules of our technician team and proactively coordinating the completion of service orders. The Customer Service and Project Coordinator must thrive in a fast-paced environment with high deliverables and develop excellent working relationships with the technician team and our clients.
Responsibilities and Duties
Answer the phone for service calls and respond to voicemails within 1 business day hour
Respond to emails within 24 hours (customers or SMS employees)
Log service calls in FieldEdge with the following information:
Who is calling - name and title
Phone number calling from
Details of problem
Urgency
Ask for updated details if information is missing or is outdated in customer file
Assign the appropriate technician to the service call based on skill and availability and add to calendar in FieldEdge
Monitor the route and status of technicians to coordinate and prioritize their schedule
Noting irregularities and contacting technicians if irregularities are noticed
Ensure technicians are clocked in by 9:00 am
Preparation of schedule done the day before
Indicate and track absences in FieldEdge
Handle work orders once they’re completed to ensure follow up is taken if necessary
Read through service call notes as they come in a tag appropriately
Forward equipment request to Allan
Send quote through FE (under Sean’s supervision)
What SMS Security offers
Amazing team and engaging managers
Competitive pay
Training provided on the job.
Health benefits.
Family atmosphere at a company that believes on growth and opportunities from within
SMS security is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. SMS security does not discriminate on the basis of disability, race, creed, gender or any other basis protected under federal, state, or local laws.
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