Posted 2 months ago
Service Coordinator
@ CAN MOT|20900 Motion Canada Inc.
Nisku, Alberta
Overview
Motion Industries is hiring a full-time Service Coordinator to handle customer orders, quotes and service scheduling under general supervision. The role involves sourcing products, expediting backorders, negotiating prices and scheduling Service Technicians, and requires three to five years of related experience. Motion Industries offers healthcare coverage, retirement savings, and vacation, sick and holiday pay.
Responsibilities:
- Take and enter customer orders by phone, email or counter
- Collect data from Service Technicians to quote customers
- Negotiate sale and purchase prices within set parameters
- Expedite backorders and source inventory
- Schedule Service Technicians and track service orders
Requirements summary:
- Three to five years of related experience
- High school diploma or GED
- Strong computer and Microsoft Office skills
- Strong negotiation and communication skills
- Mechanical aptitude and industrial repair shop experience
- Ability to read and interpret drawings
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-09-10
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Warehouse |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | E.I.T |
| Education | High school (required), Trade certificate (preferred) |
| Fields of study | Engineering technology |
| Perks mentioned | Generous paid time off, Retirement plan |
Summary and details written by AI from the posting; the employer’s posting is the authority.
CAN MOT|20900 Motion Canada Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 49 |
SUMMARY
Under general supervision, the Service Coordinator ensures customer expectations are accurately determined and are fully met. The Service Coordinator may support specific customer(s).
JOB DUTIES
- Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
- Collects data from Service Technician to quote customer.
- Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
- May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
- Expedites backorders. May pull inventory and prepare order for shipment to customer.
- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
- Responsible for scheduling Service Technician’s time.
- Determines the most cost effective shipping method for customer orders.
- May handle customer returns.
- May support specific customer(s).
- Tracks and schedules service orders.
- Performs other duties as assigned.
- Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.
EDUCATION & EXPERIENCE
- Typically requires a high school diploma or GED
- Three (3) to five (5) years of related experience or an equivalent combination.
- Engineering technologist diploma or E.I.T (engineering in training) would be an asset
KNOWLEDGE, SKILLS, ABILITIES
- Excellent communication skills including written, verbal, and listening.
- Ability to multi-task and time management skills required.
- Strong computer skills.
- Strong negotiation skills.
- Basic product knowledge.
- Reliability, organization, and attention to detail required.
- Proficiency with Microsoft Office suite (Word, Excel, PowerPoint, etc.)
- Strong Mechanical aptitude
- Industrial repair shop experience
- Ability to read/interpret drawings
- Experience with Microsoft project, 2D and/or 3D modeling experience utilizing AutoCAD, Inventor, Fusion 360, or any other Autodesk product /certifications
COMPANY INFORMATION
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay.
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
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