Posted 23 days ago
Service Coordinator
@ Prospect Human Services
Edmonton, Alberta
Overview
Prospect Human Services is hiring a full-time Service Coordinator in Edmonton, AB, at $55,000 to $59,000 a year. The role acts as the central contact for client support networks from intake to completion of service, covering assessments, service plans, eligibility, reporting and community referrals. The position is hybrid, requires evening and weekend availability, community visits, a Class 5 licence and a reliable vehicle.
Responsibilities:
- Central point of contact for client support networks, from intake to completion of service
- Complete client assessments, service plans and eligibility decisions
- Schedule and facilitate intake, annual review and support network meetings
- Monitor goal attainment and maintain accurate client files and reporting
- Provide community resource referrals and support clients in the community
Requirements summary:
- Post-secondary education in business, social or human services
- 2+ years related experience, preferably in case management
- Intermediate Microsoft Office skills
- Strong written and verbal communication
- Class 5 Alberta driver's licence and reliable vehicle
Tools & skills
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-10-14
- First seen by our source
- 2026-10-14
- Source record updated
- 2026-10-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Social & community services |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Schedule | day, evening |
| Travel | air: none · ground: moderate |
| Work setting | Office, Home, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Driver’s licence | required, own vehicle |
| Background checks | criminal record |
| Encouraged to apply | People with disabilities |
| Education | College diploma (preferred) |
| Fields of study | Business, Social Services, Human Services |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Prospect Human Services
| Field | Value |
|---|---|
| Open jobs on Jobsy | 6 |
Position
Service Coordinator
Location
Edmonton, AB
Type
Full Time
Salary
$55,000 - $59,000
About Us
Break Barriers. Employ Change.
At Prospect, we value the diversity of people. Diversity at Prospect means a workplace where individual differences are recognized and appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.
Prospect helps people get jobs. We’re a not-for-profit and registered charity, so while the bottom line can’t be ignored, it’s not our priority. Clients are.
What we are seeking
When was the last time you worked at an organization with a real purpose? Not a slogan or a jingle. A purpose that actually made society better. Something that you could identify with from day one. Has it been a while? Never? Well, here’s where your luck changes.
Prospect is one of Alberta’s most resourceful and successful not-for-profits. We have an exciting NEW job opportunity within our Edmonton employment support programs that will collaborate with our employer partners to connect clients to sustainable careers.
What will you do?
- Acts as the central point of contact for the client support network, from intake to completion of service
- Responsible for the following processes and procedures:
- communicates and orientates clients to Prospect and program services
- completes assessments of clients’ goals and needs
- schedules and coordinates intake meetings with clients and members of their support network
- determines eligibility and acceptance of clients into service, in consultation with the Program Manager (as needed)
- arranges for accommodations or assistive technologies where appropriate
- schedules and facilitates annual review meetings
- develops employability assessments (as applicable)
- develops service plans and sets client goals in consultation with the client and support networks (as applicable)
- determines clients schedules in consultation with Program Manager, the client and support networks (as applicable)
- Monitors goal attainment, including soliciting feedback from other department staff such as Employer Liaisons, Career Advisors, and Facilitators
- Maintains knowledge of supports and resources within the community, including financial supports, funders, mental health service providers, supports for persons with disabilities, crisis supports, behavioral supports, counseling supports and education supports
- Completes timely maintenance of client file(s): service plan, work history, support network, current funding, client learning style, assessments, and all other relevant information
- Makes required updates and communicates changes to others on Prospect team and externally, as required
- Continually monitors client and support network satisfaction with Prospect services
- Accurately maintains all required reporting in a timely fashion
- Supports other Prospect direct service positions in working directly with Prospect clients; provides behavioral and programming support, in order to teach and expand employability skills
- Complies with company policies/procedures, provincial, privacy and other job related legislation
- Champions Prospect’s goals, vision, mission and brand pillars
What does it take to do this job?
- Completion of post-secondary education in Business, Social, Human Services, and/or a related discipline
- 2+ years related experience; preferably in case management, with demonstrated reliability shown in past positions
- Some post-secondary education and/or an equivalent combination of education and professional experience will be considered
- Intermediate skill level in Microsoft Office (Word, Excel, Outlook and PowerPoint); experience with database software is an asset
- Solid organizational skills with the ability to handle changing tasks and priorities
- Strong written and verbal communications skills, with demonstrated ability to act as an intermediary between the client and any internal and/or external stakeholders
- Excellent listening and critical thinking skills are required, with the ability to identify problems and provide strategic solutions
- Ability to work individually and in a broader team based environment
- A driven, empathetic person who thrives under pressure
- Exposure to diversity and inclusion specific to disabilities is an asset
Further Notes
- Must be comfortable conducting services in community including personal residences*
- Must be flexible to work during evenings and weekends, as required*
- Must have a current Alberta Driver's License, minimum class 5, and have access to a reliable vehicle to meet the travel requirements of the role
- All employees must pass a background check
- This position is currently a hybrid position and employees must be flexible to work from the office as well as from a home base
If you require an accommodation in order to participate in the application or selection process, please contact the HR/Recruitment department at [email protected].
Prospect will consult with all applicants who request accommodation during the process to ensure that the accommodation provided takes into account any individual accessibility needs. Any information received relating to accommodation will be addressed confidentially.
Prospect strongly believes in its five brand pillars and is looking for great candidates who share the same beliefs:
Enthusiastic
Prospect approaches every opportunity with enthusiasm. We drive change with energy, optimism, and commitment. Anyone who walks through our doors can feel the positive energy.
Professional
In every facet of our work, our actions show a commitment to professional management and service delivery. Prospect is accountable, ethical, and honest.
Innovative
Prospect creates change by envisioning the end game and creating the means to realize it. We believe asking “why not?” aids progress. Solutions are created when we think beyond traditional boundaries.
Inclusive
Prospect is driven to achieve equal access for all to opportunities and resources. We strive to create a fair, healthy and high-performing environment where everyone is respected, encouraged, and motivated, and their contributions help Prospect attain its goals.
Collaborative
Prospect seeks different perspectives. All parties must be engaged, including for-profit, not-for-profit, funders and government. Only by understanding all points of view can we create inclusive workplaces.
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