Posted 3 months ago
Service Coordinator
@ Armstrong Fluid Technology
Toronto, Ontario
Overview
Armstrong Fluid Technology is hiring a full-time Service Coordinator to support field service, warranty claims and after-sales work. The role processes service and warranty orders, schedules technician visits, and coordinates with production, quality, logistics and sales teams. The posting asks for a university degree or equivalent, three to five years of fast-paced service experience, and strong Word and Excel skills.
Responsibilities:
- Process field service orders, purchase orders and warranty claims
- Schedule field visits with technicians or service providers
- Coordinate with production, quality and logistics on service orders
- Communicate field findings and warranty exceptions to end users
Requirements summary:
- University degree or equivalent
- Three to five years of fast-paced service or customer service experience
- Strong Word and Excel skills
- Strong English communication, verbal and written
- French or Spanish is an asset
- HVAC experience is an asset
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-08-04
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: minimal |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Armstrong Fluid Technology
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
A global leader & innovator in HVAC, Plumbing & Fire Safety intelligent fluid-flow solutions.
Full company description
With eight manufacturing facilities on four continents, and employees around the world, Armstrong Fluid Technology is celebrating 90 years of being known as an innovator in the design, engineering and manufacturing of intelligent fluid flow equipment, control solutions and optimization technologies. In the shift toward digitalization and integration of fluid-flow systems, Armstrong leads the industry. With advanced solutions that leverage edge computing, IoT, machine learning, digital twin technology and demand-based control, Armstrong provides and protects efficiency in building mechanical systems, approaching energy optimization as a whole-building challenge and advancing the practice of full lifecycle management. Focusing on HVAC, Plumbing, Gas Transmission and Fire Safety applications, we provide energy-efficient, cost-effective solutions and performance management services to building and facility professionals around the world. In May 2021, in recognition of our leadership in energy efficiency, carbon footprint reduction and environmental stewardship, Armstrong Fluid Technology received a Queens Enterprise Award for Sustainability. The company has also been named one of 2022’s Best Managed Companies. As a recipient of a Best Managed award for 20 years, Armstrong continues to hold Platinum status in the program. We are proud of the rich tapestry of ethnicity, origin and gender in our employees that makes us stronger every day. We value diversity and build teams with a variety of skills, competencies and backgrounds.
- LinkedIn followers
- 152,743
- People associated on LinkedIn
- 1,212
- Reported office locations
- 23 Bertrand Avenue, Toronto, Ontario M1L 2P3, CA
- Wolverton Street, Manchester, Greater Manchester M11 2ET, GB
- 93 East Avenue, North Tonawanda, New York 14120-6594, US
- #59, First floor, 3rd Main, Margosa Road, Malleswaram, Bangalore 560 003, IN
- No. 1619 Hu Hang Road, Xi Du Township, Feng Xian District, Shanghai 201401, CN
- Business categories
- Web Design
- Marketing
- Manufacturing
- Other recorded names
- Armstrong Fluid Technology
- Specialties
- Fluid Flow Systems
- Integrated Plant Packages
- Heat Transfer
- Fire Pumps & Systems
- Variable Speed & Design Envelope Pumps
- HVAC efficiency
- Intelligent
- Connected Building Solutions
- Data Centers
- District Energy
- Commercial and facilities
- and Energy upgrades and retrofits
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
With eight manufacturing facilities on four continents, and employees around the world, Armstrong Fluid Technology is celebrating 90 years of being known as an innovator in the design, engineering and manufacturing of intelligent fluid flow equipment, control solutions and optimization technologies. In the shift toward digitalization and integration of fluid-flow systems, Armstrong leads the industry. With advanced…
| Field | Value |
|---|---|
| Industry | Industrial Machinery Manufacturing |
| Company size | 1,001-5,000 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 1934 |
| Specialties | Fluid Flow SystemsIntegrated Plant PackagesHeat TransferFire Pumps & SystemsVariable Speed & Design Envelope PumpsHVAC efficiencyIntelligentConnected Building SolutionsData CentersDistrict Energy |
| Open jobs on Jobsy | 65 |
| View page |
Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.
As a member of our team, you'll dive into an environment that encourages learning and boundary-pushing every day. You'll be part of an agile and dynamic workplace where today's solutions are built for tomorrow's challenges.
In this role, you will work closely with our field service technicians, customers, technical support and Sales teams to provide excellent customer and after-sales service, reporting to the Global Service Coordinator.
Key Accountabilities
Field Service Calls Administration
- Process Field Service Orders, Purchase Orders, and follow-up calls in a timely manner.
- Assist customers with equipment and field-related problems and offer economic solutions.
- Helps create and maintain role-related workflows.
- Schedule field site visits with internal technicians or service providers.
- Maintains weekly, monthly and annual habits as scheduled.
- Complies with responsiveness times per regional KPI’s.
Warranty Claims Administration
- Processes, approves and follows up on warranty claims and warranty returns.
- Assists with warranty returns and resolution by creating warranty return authorizations.
- Supports Canada Service Manager in following up with customer claims, quotes and post-service follow-ups.
- Participates in daily, weekly and monthly meetings for responsiveness improvement.
Cross-functional Activities
- Works closely with Production, Quality & Logistics teams to fulfill warranty and service orders.
- Supports sales teams in after-sales support activities, warranty or non-warranty services and reports.
- Communicates with end users on findings, recommendations from the field and warranty exceptions.
- Assists L1/L2 technical support in call logs, parts shipments and service requests.
What We’re Looking For
To thrive in this role, you should bring:
- University Degree or equivalent.
- Three to five years of experience in a fast-paced service or customer service type environment is a requirement. HVAC experience would be an asset
- Strong PC Skills; Word and Excel are a must.
- Strong English communication skills, both verbal and written.
- Proficiency in French or Spanish is an asset.
- Creative problem-solving skills and the ability to manage conflicts within various organizational structures.
- The capability to simplify complex problems, conduct root cause analysis, and provide clear, well-thought-out recommendations.
- Team-oriented leadership skills with a proactive approach.
- An ability to communicate openly and authentically in all situations.
Why Armstrong Fluid Technology?
By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow’s solutions today.
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