Service Coordinator/Customer Service Representative

**Employer:** Harding Medical; Division of the IMP Group Ltd.

**Title:** Service Coordinator/Customer Service Representative

**Position:** Two (2) Full-Time, Permanent Positions Available

**Hours of Work**: Monday – Friday, 8:30AM – 5:00PM; 40 hours per week

**Job Location:** In-person, on-site at 1158 Grand Lake Road, Sydney, NS

**Proposed Start Date:** As soon as possible

**Compensation Package:** Competitive compensation, commensurate with experience and qualifications. Three (3) weeks’ paid vacation, paid sick time, paid holidays, cost-shared health and dental benefits, RRSP contribution, professional development and paid training opportunities, and more!

**Application Deadline:** November 17th, 2026, at 11:59PM AST, or until the position has been filled.

The **Service Coordinator/Customer Service Representative** is responsible for coordinating daily service operations, scheduling technicians, managing service requests, and providing exceptional customer service. This role supports retail operations, responds to customer inquiries, and facilitates effective communication between customers, technicians, and internal teams to ensure efficient service delivery and a positive customer experience.

Join the Harding Medical team and make a meaningful difference in the lives of individuals facing mobility and accessibility challenges, helping them navigate everyday life with greater confidence and independence. End each workday knowing your contributions have made a positive impact and that the work you do truly matters.

* Coordinate and schedule daily service activities, technician routes, and work orders to meet customer needs and operational requirements.
* Prioritize and monitor service requests based on urgency, technician availability, location, and customer needs, ensuring timely completion and customer satisfaction.
* Prepare and distribute service schedules, work orders, and supporting documentation to field technicians.
* Coordinate follow-ups, including outstanding parts, quotations, approvals, warranty claims, and additional service requirements.
* Maintain accurate service records and documentation to support invoicing, file management, and operational efficiency.
* Serve as a primary point of contact for customers, providing timely updates on appointments, service status, delays, and follow-up activities.
* Respond to customer inquiries regarding products, services, repairs, rentals, deliveries, pricing, and availability, providing professional service in person and over the phone.
* Process customer orders, quotations, returns, exchanges, and warranty requests while recommending appropriate products and solutions based on customer needs.
* Collaborate with service, sales, and internal teams to ensure effective communication, efficient operations, and a high standard of customer service.
* Support retail store operations through merchandising, product displays, inventory replenishment, receiving, stocking, and inventory accuracy initiatives to maintain an organized, and customer-ready environment.
* Perform other duties as assigned.

**Required Qualifications:**

* Previous experience in customer service, administration, scheduling, or a related role.
* Strong organizational and time management skills, with the ability to prioritize competing demands and manage multiple tasks in a fast-paced environment.
* Excellent verbal and written communication skills, with a professional, compassionate, and customer-focused approach.
* Strong problem-solving skills, attention to detail, and the ability to work independently and collaboratively.
* Strong proficiency with computers, including Microsoft Office Suite, and the ability to learn new software and systems.
* Demonstrated initiative, resourcefulness, and sound judgement, with the ability to work independently, proactively solve problems, and recognize when to seek guidance or support to ensure positive outcomes.
* Ability to coordinate schedules, maintain accurate records, and follow through on tasks to ensure timely service delivery.
* Demonstrated ability to handle customer inquiries and concerns with patience, professionalism, and discretion.
* A clear criminal record check is required.
* Valid drivers license and reliable transportation.

**Asset Qualifications:**

* Previous experience in service coordination, dispatching, technician scheduling, or work order management.
* Experience in the healthcare, home medical equipment, mobility, accessibility, or related industries.
* Familiarity with medical equipment, mobility aids, home healthcare products, or equipment rentals.
* Experience with inventory management, retail operations, order processing, invoicing, or warranty administration.
* Experience using customer relationship management (CRM), inventory management, or service scheduling software.

_We thank you for your interest, however only those chosen for an interview will be contacted._

_Harding Medical is committed to Employment Equity and our goal is to be a diverse workforce that is representative at all job levels. We welcome applicants from Aboriginal people, visible minority groups, persons with disabilities and women in occupations and positions where they are under-represented. If you are a member of one of the equity groups, you are encouraged to self-identify on either your cover letter or resume._

**If interested in this opportunity, please click the ‘**[**Apply**](https://recruitcrm.io/jobs/anchoredrecruiting)**’ button and submit a valid resume and cover letter. Failure to submit the correct documents will result in an invalid application.**

_**Please note that this position is open to Canadian Citizens or Permanent Residents only and will remain open until filled. Applicants will be reviewed in two-week windows.**_

_All information collected will be shared with our client, Harding Medical; Division of the IMP Group Ltd. By submitting this application, Anchored Recruiting & HR Solutions LTD. will be adding you to their talent pool database. You may be contacted in the future with potential job opportunities._