Posted 11 days ago
Service Coordinators - Workforce
@ Express Employment Professionals
Coquitlam, British Columbia
Overview
Express Employment Professionals is recruiting Service Coordinators for its workforce pool to support clients across the Tri-Cities region of British Columbia. The role dispatches and schedules HVAC and mechanical service technicians, handles incoming service calls and customer follow-up, and coordinates parts, fleet and office logistics. It is a full-time, permanent, Monday to Friday daytime position paying $24 to $28 an hour depending on experience.
Pay:
$24–$28 an hour
Responsibilities:
- Answer and handle customer and service inquiry calls
- Dispatch and schedule three or more service technicians with parts
- Coordinate service requests by urgency and manage technician communication
- Manage shipments, inventory, office supplies and fleet maintenance schedules
- Maintain job files, reports and meeting minutes
Requirements summary:
- 3+ years administrative or coordinator experience in HVAC or mechanical
- 2+ years dispatching or scheduling in mechanical or field service
- Excellent written and verbal communication
- Ability to prioritize tasks and meet deadlines
- Flexible and able to adapt to changes on jobs
- Longevity in previous employment history
Tools & skills
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-10-26
- First seen by our source
- 2026-10-17
- Source record updated
- 2026-10-28
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 40 |
| Schedule | day |
| Travel | air: none · ground: minimal |
| Work setting | Office, Warehouse |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Express Employment Professionals
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
To help as many people as possible find good jobs by helping as many clients as possible find good people.
Full company description
Founded in 1983 and corporately headquartered in Oklahoma City, Express Employment International supports the Express Employment Professionals franchise and related brands. The Express franchise brand is an industry-leading, international staffing company with franchise locations across the U.S., Canada, South Africa, Australia and New Zealand. Express International boasts a team of more than 500 professionals in Oklahoma City, and a network of sales and support teams internationally. Express Employment Professionals, our flagship franchise, has more than 870 franchise locations and began franchising in 1985 to deliver staffing support and human resource services through a network of franchise office owners. Express helps people find good jobs and companies find good people, and offers a full range of employment solutions, including evaluation hire, temporary staffing, professional search, and human resources for businesses around the globe. Focusing on a wide range of positions, Express' long-term goal is to put a million people to work annually.
- LinkedIn followers
- 189,455
- People associated on LinkedIn
- 14,384
- Reported office locations
- 9701 Boardwalk Boulevard, Oklahoma City, OK 73162, US
- Other recorded names
- Express Employment International Headquarters
- Express Employment International
- Specialties
- professional
- administrative
- commercial
- employment
- jobs
- staffing
- personnel
- career
- hiring
- workforce
- placement
- temporary
- human resources
- skilled trades
- direct hire
- light industrial
- and office services
- Profile identifies a recruitment agency
- Yes
Founded in 1983 and corporately headquartered in Oklahoma City, Express Employment International supports the Express Employment Professionals franchise and related brands. The Express franchise brand is an industry-leading, international staffing company with franchise locations across the U.S., Canada, South Africa, Australia and New Zealand. Express International boasts a team of more than 500 professionals in…
| Field | Value |
|---|---|
| Industry | Staffing and Recruiting |
| Company size | 10,001+ employees |
| Headquarters | Oklahoma City, OK |
| Organization type | Privately Held |
| Year founded | 1983 |
| Specialties | professionaladministrativecommercialemploymentjobsstaffingpersonnelcareerhiringworkforce |
| Open jobs on Jobsy | 364 |
| View page |
We are currently recruiting for Service Coordinators to support our clients across the Tri-Cities region, including Coquitlam, Port Coquitlam and Port Moody. Successful candidates will join our workforce pool.
A successful candidate would be one that comes from a background of HVAC and/or mechanical contracting and fluent in scheduling/dispatching HVAC technicians to jobsites with excellent communication skills & the ability to pivot with changes.
Requirements:
- 3+ years of administrative/coordinator experience within the HVAC and/or Mechanical industry
- 2+ years of service dispatching, scheduling in a mechanical or field service environment
- Excellent communication skills: written & verbal
- Ability to prioritize tasks & meet deadlines in a fast-paced environment
- Willingness to learn & support a team
- Reflects longevity in previous employment history
- Flexible with the ability to pivot with changes that arises on jobs
Duties:
- Answer all customer & service inquiry calls incoming
- Dispatching (3+) Service Technicians with the necessary parts to perform the job
- Constant communication with Technicians on the jobs & supporting them: tracking parts, obtaining appropriate customer approvals
- Optimize resource utilization by coordinating multiple service requests based on urgency
- Following-up with customers on updates & service resolution process
- Review schedule requisitions, distances & personnel availability to minimized operating costs & time-efficiency
- Anticipating and planning for increases/decreases in service volumes, shifting resources in response to seasonal and other fluctuations.
- Recording and distributing information to appropriate departments, including site information, service issues, sales opportunities, dispatch activities, and workplace safety issues in our internal systems.
- Coordinating office and warehouse activities, managing shipments, inventory, and office supplies.
- Maintaining job and administrative files, formatting reports, managing work reports, and taking meeting minutes.
- Managing Technicians and fleet maintenance schedules.
- Providing scheduling and logistical support for meetings, events, travel, field schedules, and reservation arrangements.
- Fulfilling additional responsibilities as assigned
What's In It For You:
- Live local, work local in the Tri-Cities!
- Full-Time & Permanent roles
- Monday to Friday, daytime hours
- $24-$28 an hour, depending on experience
Additional Details:
- This opportunity is open to all qualified applicants who are legally eligible to work in British Columbia
- Only electronic applications will be considered
- The posting will remain open until a qualified candidate is selected
We thank all applicants for their interest; only those selected for further consideration will be contacted, typically within 2 business days.
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