Posted 17 days ago
Service Delivery Manager
@ WBM TECHNOLOGIES
Calgary, Alberta
Overview
WBM Technologies is hiring a Service Delivery Manager to lead a team of technical professionals and oversee service delivery for a portfolio of clients. The role covers client relationships, service commitments, priorities and team development. The posting lists competitive income, medical, dental and disability coverage, a group RRSP, and community involvement opportunities.
Responsibilities:
- Build and maintain trusted client relationships
- Lead, support and develop a technical team
- Coordinate priorities, scheduling and dispatch
- Monitor service levels, reporting and client commitments
Requirements summary:
- 2+ years in service delivery, coordination or dispatch
- Experience leading people in a fast-paced environment
- Strong customer service and communication skills
- Working knowledge of the IT industry and SLAs
- Strong Microsoft Excel, Outlook, PowerPoint and Word skills
Tools & skills
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-10-28
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Business operations |
| Experience | 2+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Retirement plan |
Summary and details written by AI from the posting; the employer’s posting is the authority.
WBM TECHNOLOGIES
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Proud to be one of Canada's Top 50 IT Solution Providers, focused on Western Canada and serving North America.
Full company description
WBM Technologies LP (WBM) is a Western Canadian leader in outcome-driven IT solutions. Established May 1, 1950, WBM now operates out of Infrastructure Operations Centres in Vancouver, Calgary, Regina, Saskatoon, and Winnipeg, with a team of over 570 IT professionals across Canada. Our solutions are delivered through a patent-pending Enterprise UX Platform, encompassing core practice area of Enterprise Service Desk, End User Computing, Modern Workplace & AI Enablement, Managed Print, and Managed IT Services. For over 75 years, we have remained focused on building stronger partnerships and communities through connection, commitment, and outcome-driven results.
- LinkedIn followers
- 6,601
- People associated on LinkedIn
- 442
- Reported office locations
- 104-3718 Kinnear Place, Saskatoon, Saskatchewan S7P 0A6, CA
- 414 McDonald Street, Regina, Saskatchewan S4N 6E1, CA
- 1330 Kootenay St., Vancouver, BC V5K 4R1, CA
- 175 Hargrave St, #100, Winnipeg, Manitoba R3C 3R8, CA
- 7879 8 Street NE #121, Calgary, Alberta T2E 8A2, CA
- Business categories
- Information Technology
- Communications Infrastructure
- Information Services
- Other recorded names
- WBM Technologies
- WBM TECHNOLOGIES
- Specialties
- Desktop Life-Cycle Management
- Print Optimization
- Unified Communications
- Mobility Adoption and Transformation
- Enterprise Storage and Networking
- Aurora Managed IT Services
- IT Staff Augmentation Services
- and IT Procurement Services
- Profile identifies a recruitment agency
- No
- Reported total investment
- 3,015,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
WBM Technologies LP (WBM) is a Western Canadian leader in outcome-driven IT solutions. Established May 1, 1950, WBM now operates out of Infrastructure Operations Centres in Vancouver, Calgary, Regina, Saskatoon, and Winnipeg, with a team of over 570 IT professionals across Canada. Our solutions are delivered through a patent-pending Enterprise UX Platform, encompassing core practice area of Enterprise Service Desk…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 501-1,000 employees |
| Headquarters | Saskatoon, Saskatchewan |
| Organization type | Privately Held |
| Year founded | 1950 |
| Specialties | Desktop Life-Cycle ManagementPrint OptimizationUnified CommunicationsMobility Adoption and TransformationEnterprise Storage and NetworkingAurora Managed IT ServicesIT Staff Augmentation Servicesand IT Procurement Services |
| Open jobs on Jobsy | 8 |
| View page |
ABOUT THE ROLE
Lead a team of technical professionals while overseeing service delivery for a portfolio of clients. You will strengthen client relationships, keep commitments and priorities on track, and foster an environment where your team can do its best work.
This opportunity is well suited to an organized, people-focused leader who combines excellent customer service with a practical understanding of IT service delivery.
ABOUT WBM
WBM Technologies is one of Western Canada’s leading IT solutions providers. We are passionate about technology, committed to our communities, and focused on creating meaningful outcomes for our clients and team members.
We are looking for people who are accountable, collaborative, and motivated to grow with us as we work toward becoming the #1 Managed Service Provider in Western Canada.
WHAT YOU WILL DO
- Build and maintain trusted relationships with assigned clients, acting as a key point of contact for service delivery.
- Lead, support, and develop a team of technical professionals, helping them stay aligned, accountable, and successful.
- Coordinate priorities, scheduling, dispatch, and day-to-day service needs across a changing workload.
- Monitor service levels, reporting, and client commitments, addressing risks and following through on action items.
- Work closely with internal teams to resolve challenges, improve processes, and deliver a consistent client experience.
- Use sound judgment, creativity, and problem-solving skills to keep work moving and support positive outcomes.
WHAT YOU’LL BRING
- 2+ years of experience in service delivery, service coordination, scheduling, dispatch, or a similar client-focused role.
- Experience leading, guiding, or coordinating people in a fast-paced environment.
- A strong customer service mindset with clear, professional communication skills.
- Excellent organization, time management, and the ability to manage shifting priorities.
- Working knowledge of the IT industry and service-level expectations.
- Strong skills in Microsoft Excel, Outlook, PowerPoint, and Word. Experience with Power BI and SLA reporting is an asset.
- A collaborative approach and a genuine desire to help clients and team members succeed.
WHAT SUCCESS LOOKS LIKE
- Clients feel informed, supported, and confident in the service they receive.
- The technical team has clear direction, strong support, and shared accountability.
- Service commitments, priorities, and follow-ups are managed consistently.
- You identify practical ways to strengthen service delivery and the overall client experience.
WHY JOIN WBM?
At WBM, you’ll be part of a team that values collaboration, learning, and meaningful work. Your role will contribute directly to helping organizations across Western Canada succeed.
ADDITIONAL DETAILS
WBM will offer you a competitive income and benefits package with opportunities for career growth and advancement. At WBM, we understand that the benefits we provide must go beyond caring for your health they must also provide for your financial well-being. That’s why in addition to medical, dental, and disability coverage, we also provide you with an attractive group RRSP.
WBM is committed to meaningful community engagement across Western Canada. As a member of our team, you will have opportunities to get involved and contribute to our community work, which is some of the work we are most proud of! For more information on how our team’s give back in our community, please view our Community Impact Report.
Only applicants selected for an interview will be contacted. We sincerely thank all applicants for their interest in WBM.
Connect with us on LinkedIn @wbmtech.
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