Service Delivery Manager

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

Skills and Responsibilities:

Role Overview

We are seeking an experienced Cyber Security Service Delivery Manager to lead the delivery of cybersecurity and infrastructure services while driving project execution and operational excellence. This role will be responsible for ensuring secure, reliable, and efficient technology service delivery, managing stakeholder expectations, mitigating risks, and supporting business transformation initiatives.

Key Responsibilities

• Lead the delivery and operational management of cybersecurity and infrastructure services.
• Ensure services are delivered in line with agreed service levels, performance targets, and business requirements.
• Manage end-to-end project delivery, including planning, execution, monitoring, and reporting.
• Drive continuous improvement initiatives to enhance service quality, operational efficiency, and customer satisfaction.
• Collaborate with cross-functional teams to identify, assess, and mitigate cybersecurity and operational risks.
• Establish and maintain governance, reporting, and service management frameworks.
• Manage technical escalations, incident resolution, and problem management activities.
• Build and maintain strong relationships with business stakeholders, technology teams, and external partners.
• Support compliance, audit, and regulatory requirements related to cybersecurity and infrastructure operations.
• Develop service delivery roadmaps aligned with organizational objectives and technology strategies.
• Mentor team members and promote best practices in service management, cybersecurity, and project delivery.

Required Skills and Qualifications

• Strong experience in Cybersecurity and Information Security operations.
• Experience managing Infrastructure Services in enterprise environments.
• Proven expertise in Service Delivery Management and IT Service Management (ITSM) practices.
• Strong Project Management experience with the ability to manage multiple initiatives simultaneously.
• Knowledge of risk management, incident management, change management, and operational governance.
• Strong stakeholder management, communication, and leadership skills.
• Experience driving process improvements and operational excellence initiatives.
• Ability to work effectively across technical and business teams.

Salary Range - CA$ 100,000 - CA$ 120,000 Per Year

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.