Posted 26 months ago
Service Desk Analyst
@ Insight Global
Edmonton, Alberta
Overview
Insight Global is hiring a Service Desk Analyst on a 3-month contract, onsite three days a week in Edmonton, Alberta, to join an internal IT service desk for a power generation company. The work covers ServiceNow tickets for access management, Active Directory, basic Azure and Microsoft software issues, plus cleanup of directories and writing knowledge articles. Volume is about 10 to 15 incidents or requests a day.
Pay:
From $29 an hour
Responsibilities:
- Handle service requests in ServiceNow
- Resolve access management and Active Directory issues
- Troubleshoot basic Azure and Microsoft software issues
- Clean up Active Directory
- Write knowledge articles
Requirements summary:
- 3 years of Tier 1/2 technical IT service desk experience
- Clear written and verbal communication
- ServiceNow ticketing experience (nice to have)
- Technical writing experience (nice to have)
- Technical diploma (nice to have)
Tools & skills
Source and dates
Source type not verified · insightglobal
- Employer posting date
- 2024-09-20
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-10-26
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | IT |
| Experience | 3+ years |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (preferred) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Insight Global
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Insight Global is a talent, consulting, and AI company.
Full company description
Insight Global is an international talent and consulting company that delivers business outcomes in an ever-changing world. We obsess over solving problems and building solutions that move our customers further, faster. With access to top talent in more than 50 countries, our tech-enabled recruiters can build teams quickly. Our technical experts across Cloud, AI, Data, Enterprise Operations, and Applied Engineering deliver solutions tailored to each customer’s needs. As those needs evolve, so do we. As we evolve, though, we stay true to our purpose: to develop people personally, professionally, and financially so they can be the light to the world around them. It shows up in everything we do, from investing in our people to delivering results for our customers to making a meaningful impact in our communities.
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- Other recorded names
- Insight Global
- Specialties
- Consulting
- Talent Services
- Staffing
- and International Staffing
- Profile identifies a recruitment agency
- Yes
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Insight Global is an international talent and consulting company that delivers business outcomes in an ever-changing world. We obsess over solving problems and building solutions that move our customers further, faster. With access to top talent in more than 50 countries, our tech-enabled recruiters can build teams quickly. Our technical experts across Cloud, AI, Data, Enterprise Operations, and Applied Engineering…
| Field | Value |
|---|---|
| Industry | Business Consulting and Services |
| Company size | 1,001-5,000 employees |
| Headquarters | Atlanta, Georgia |
| Organization type | Privately Held |
| Year founded | 2001 |
| Specialties | ConsultingTalent ServicesStaffingand International Staffing |
| Open jobs on Jobsy | 273 |
| View page |
Clear written and verbal communication
3 years of Tier 1/2 service desk experience (technical IT service desk)
Nice to Have Skills & Experience
Service desk experience with: Service now for ticketing, MS shop suite, Access managment, Basic Azure MS items
Technical writing/creating articles
technical Diploma
Job Description
Insight Global is looking for a Service Desk Analyst for a 3 month contract onsite 3 days a week in Edmonton, Alberta. This Resource will be joining an internal IT service desk supporting an Edmonton power generation company. They will be handling service requests through Service Now to help troubleshoot/resolve requests for access managment, active directory, basic MS azure & MS software issues, and more. Typical volume will be 10/15 incidents/service requests a day, otherwise this resource will be cleaning up active directories and writing knowledge articles. The success resource will have 3 year of experience in a similar role, strong written/verbal communication and can quickly be productive with minimal training.
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