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Posted 29 days ago

Service Desk Analyst

@ Exchange Technology Services Inc.

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Thunder Bay, Ontario

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SIGNALS

Overview

Exchange Technology Services Inc. is hiring a Service Desk Analyst in Thunder Bay, Ontario, reporting to the Service Desk Manager. The role provides onsite and remote technical support to end users and client companies, covering hardware, software, troubleshooting and configuration. The position is fully on-site with a stated salary of $50,000 and on-call or shift work as required.

Responsibilities:

  • Manage incidents and service requests
  • Provide onsite and remote support for hardware and software
  • Maintain documentation and communicate with clients
  • Participate in backups, restoration and other IT services

Requirements summary:

  • Experience with Microsoft 365, Exchange, Azure and SharePoint
  • Experience with Active Directory and Windows operating systems
  • Experience building and repairing computer hardware
  • Helpdesk or customer service experience preferred

Tools & skills

Microsoft Office 365SharePointMicrosoft AzureMicrosoft ExchangeActive DirectoryWindows Server

Benefits mentioned

Retirement planStock options
Source and dates

Employer career site / ATS feed · dayforce-feed

Employer posting date
2026-10-08
First seen by our source
2026-10-13
Source record updated
2026-10-28

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentIT
Scheduleday, evening
Travelair: none · ground: moderate
Work settingOffice, Client sites
PositionSitting and standing
Physical demandsphysical low · computer high
LanguagesEnglish
Driver’s licencerequired
Background checkscriminal record
EducationCollege diploma (preferred), Bachelor’s degree (preferred)
Fields of studyInformation Technology, Computer Science
Perks mentionedRetirement plan, Stock or equity

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Exchange Technology Services Inc.

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Manitoba Made - Total IT Solutions Provider

Full company description

Exchange Technology Services is the only IT Total Solution Provider (TSP) in Manitoba. At Exchange Technology Services, we are committed to empowering small and medium businesses within our community with cutting-edge IT solutions. Our comprehensive suite of services includes cybersecurity, data and applications management, professional services, field services, and business intelligence. Drawing on our experience and expertise in delivering tech services to companies of all sizes, we offer practical solutions across diverse industries. Our headquarters is based in Winnipeg, Manitoba, and we have additional locations in Thunder Bay, Toronto, and Calgary.

LinkedIn followers
3,933
People associated on LinkedIn
105
Reported office locations
  • 1558 Willson Pl, Winnipeg, Manitoba R3T 0Y4, CA
  • 151 Brock St W, Thunder Bay, Ontario P7E 4H9, CA
  • 250 6 Ave SW, Suite 1420, Calgary, Alberta T2P 3H7, CA
Business categories
  • Information Technology
  • Information and Communications Technology (ICT)
  • Information Services
Other recorded names
  • Exchange Technology Services Inc.
  • Exchange Technology Services
Specialties
  • Networking
  • End User Computing
  • Applications
  • Data Center
  • Virtualization
  • Storage
  • Hybrid IT
  • Mobility
  • Solution Architecture
  • IT Strategy
  • Business Inteligence
  • Business Analyst
  • and Licensing
Profile identifies a recruitment agency
No
Reported total investment
0

Currency and observation date were not supplied; this is not a current valuation or a funding round.

View all jobs Website

Exchange Technology Services is the only IT Total Solution Provider (TSP) in Manitoba. At Exchange Technology Services, we are committed to empowering small and medium businesses within our community with cutting-edge IT solutions. Our comprehensive suite of services includes cybersecurity, data and applications management, professional services, field services, and business intelligence. Drawing on our experience…

FieldValue
IndustryIT Services and IT Consulting
Company size51-200 employees
HeadquartersWinnipeg, Manitoba
Organization typePrivately Held
Year founded2015
SpecialtiesNetworkingEnd User ComputingApplicationsData CenterVirtualizationStorageHybrid ITMobilitySolution ArchitectureIT Strategy
Open jobs on Jobsy7
LinkedInView page
Job description

About Us:

Exchange Technology Services is a leading IT consulting company in Winnipeg and part of the Exchange Income Corporation's family of companies. We provide a wide range of services, including Managed IT, Project Management, Business Intelligence, Cyber Security, Digital Transformation, Training Services, Installation Services, and Telecommunications across Canada and the US.

If you are looking for a fast-paced career, serving enterprise customers and managing diverse IT projects, we invite you to join us.

Our work environment is dynamic, filled with learning opportunities, exciting and challenging projects, and a chance to make a positive impact on clients’ businesses. We value teamwork, fun, and achieving amazing results together.



JOB OVERVIEW

Reporting to the Service Desk Manager, the Service Desk Analyst is responsible for providing technical support to end-users, troubleshooting issues, and providing excellent customer service.

Job Location: 151 Brock St. W. Thunder Bay, ON.

This is a fully on-site position based in Thunder Bay. Candidates local to Thunder Bay or planning to relocate are encouraged to apply. Applicants from outside the area are welcome; however, relocation costs will be at the successful candidate's own expense.

Salary: $50,000.00

KEY RESPONSIBILITIES

  • Managing incidents and service requests
  • Maintaining documentation
  • Communication with clients regularly
  • Offer both onsite and remote support for computer hardware, software applications, incident troubleshooting, and configuration to an assigned group of client companies
  • Participate in IT Services as assigned (e.g., backups/restoration, thread prevention, etc)
  • Additional responsibilities as assigned.

QUALIFICATIONS

EDUCATION & EXPERIENCE

  • Bachelor’s degree or College diploma in Information Technology, Computer Science, or a related field considered an asset
  • Previous experience with MS Office applications, Office 365, SharePoint/One Drive, Microsoft Azure, and Microsoft Exchange required
  • Previous experience building and repairing computer hardware, and a working knowledge of past and existing computer hardware components & technologies required
  • Previous experience with Active Directory, Domain Services, and Windows Operating Systems (Consumer/Server) required
  • Previous experience in a Customer Service or Helpdesk Environment is preferred

KNOWLEDGE, SKILLS & ABILITIES

  • Technical Support and Troubleshooting skills
  • Analytical skills with the ability to solve complex issues
  • Excellent customer support and customer service skills
  • Ability to work well in a team
  • A theoretical working knowledge of virtualization and remote application delivery services preferred
  • Strong ability to prioritize tasks and meet deadlines
  • Strong attention to detail and accuracy
  • Professional verbal and written communication skills
  • Experience in a fast-paced environment with multitasking responsibilities
  • Must possess a valid driver’s license and be willing to travel regularly to client locations

WORKING CONDITIONS

  • Must be able to obtain and maintain a clear criminal record check
  • Physically able to perform all listed job duties
  • This role involves working in a variety of environments and includes regular interaction with staff and members of the public
  • On Call/Shiftwork as required to provide after-hour client support
  • Various shifts at a fast pace to meet service level requirements of our clients
  • Must be able to obtain and maintain a clear criminal record check
  • Physically able to perform all listed job duties

Methods and procedures described or implied in the job profile may be altered to accommodate employees.



What We Offer:

  • Competitive salary and benefits package
  • Registered Retirement Savings Plan with Company Matching
  • Employee Share Purchase Plan
  • Subsidized Phone Plan
  • Opportunities for professional development and career growth
  • Collaborative and innovative work environment

If this sounds like an opportunity you would like to be a part of, please apply!

Please note, Exchange Technology Services is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and encourage applications from all qualified individuals. Accommodations are available upon request throughout the recruitment process. Please reach out to [email protected] if you have any questions.

Exchange Technology Services uses Artificial Intelligence (AI) to generate candidate summaries based on information provided in the candidate's application and resume. These summaries are intended to support, but not replace, human review during the recruitment process. We do not use AI to make any final hiring or interview decisions.

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