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Posted 3 months ago

Service Desk Analyst

@ Symbiotic Digital

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Ontario

Contract
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SIGNALS

Overview

Symbiotic Digital is hiring a Service Desk Analyst on a 9-month contract in Toronto, on site five days a week. The role supports applications, digital systems and websites by helping end users, managing tickets and maintaining documentation. Multiple openings are available, including bilingual and non-bilingual positions, and an in-person interview is mandatory.

Responsibilities:

  • Provide technical support for applications and digital systems
  • Manage ticketing systems and inquiry records
  • Maintain technical documentation and procedures
  • Train users and develop support materials
  • Escalate complex issues to technical teams

Requirements summary:

  • Help desk or application support experience
  • Experience supporting users by phone and email
  • Experience with IVR and digital inquiry tools
  • Advanced English communication; French for bilingual roles
  • Public sector experience preferred

Tools & skills

IVR softwareTicketing system
Source and dates

Source type not verified · zoho

Employer posting date
2026-08-18
First seen by our source
2026-10-09
Source record updated
2026-10-10

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityMid level
DepartmentCustomer service
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Symbiotic Digital

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

We provide the ‘Bright Minds’ that produce ‘Proven Results.’ Leverage the Top 2% in their field to enhance your team.

Full company description

Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. What We Do: We provide access to the IT Experts and Recruitment Solutions needed to help customers achieve their "Digital Transformation' goals." We serve customers in two ways, we provide: 1) Digital Experts: Bright Minds That Produce Proven Results o Symbiotic Digital utilizes a business system that enables us to provide the Expert Technical staff needed to solve challenging Business and IT problems. We provide the ‘Bright Minds’ that produce ‘Proven Results.’ o We are an extension of our client’s IT & Business contractor capability providing our services as needed as a preferred Vendor or Vendor of Record. 2) Recruitment: Find The Right People You Need o Symbiotic Digital uses proven recruitment processes to help companies find the key staff required to grow their businesses. Serving IT & Business leaders, Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve challenging business and IT problems. IT leaders in the most reputable organizations in Canada have relied on Symbiotic Digital to help them staff difficult assignments with proven Experts uniquely evaluated by our proven QMS- Quality Management System Staff Development Model. Proven Experts equals Guaranteed Results. Project success is critical; Our sharp, qualified, experienced and able Expert consultants save our Customers money, time, and contribute to a peak performing project team. We are a 100% Indigenous owned and operated business.

LinkedIn followers
1,244
People associated on LinkedIn
5
Reported office locations
  • 1075 North Service Road W., Suite 100, Oakville, Ontario L6M 2G2, CA
Other recorded names
  • Symbiotic Digital
Profile identifies a recruitment agency
Yes
View all jobs Website

Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. What We Do: We provide access to the IT Experts and Recruitment Solutions needed to help customers achieve their "Digital Transformation' goals." We serve customers in two ways, we provide: 1) Digital Experts: Bright Minds That Produce Proven Results o Symbiotic Digital…

FieldValue
IndustryStaffing and Recruiting
Company size2-10 employees
HeadquartersOakville, Ontario
Organization typePrivately Held
Year founded1998
Open jobs on Jobsy53
LinkedInView page
Job description

Position: Service Desk Analyst

Location: Toronto, ON (Onsite)

Job ID#: RQ11331

Duration: 9 Months

Role Overview

We are seeking an experienced Service Desk Analyst/Application Support Specialist to provide technical support for applications, digital systems, and websites. The successful candidate will assist end users, troubleshoot issues, manage inquiries, maintain technical documentation, and collaborate with technical teams to ensure effective issue resolution.

Key Responsibilities

  • Provide technical expertise and knowledge for applications and software systems.
  • Deliver technical support to internal teams and external users as required.
  • Assist with system integrations and application support activities.
  • Manage ticketing systems and maintain accurate records of inquiries and resolutions.
  • Maintain and update technical documentation, procedures, and knowledge resources.
  • Identify, troubleshoot, and resolve technical issues.
  • Coordinate activities with local and international teams when required.
  • Deliver training and guidance to users and business teams.
  • Prepare maintenance plans and upgrade schedules for organizational systems.
  • Develop reports and support materials for business stakeholders.
  • Support end users through phone and written communication channels.
  • Escalate complex issues to appropriate technical teams when needed.

Qualifications & Experience

General Skills

  • Experience providing expertise and technical knowledge for applications or application suites.
  • Experience responding to application-related inquiries and resolving issues through ticket management processes.
  • Experience training end users and creating supporting documentation.
  • Experience troubleshooting and responding to user requests regarding managed applications.
  • Proven ability to manage competing priorities and meet deadlines.
  • Strong customer service and relationship management experience.
  • Strong understanding of organizational computing systems.
  • Ability to explain technical concepts to non-technical users.
  • Excellent verbal and written communication skills.
  • Strong listening, critical thinking, and problem-solving abilities.

Required Skills

Core Skills

  • Prior experience in a help desk or application support role supporting end users with IT or website-related issues.
  • Experience supporting users through phone and email channels.
  • Experience working with Interactive Voice Response (IVR) software and digital inquiry management tools.
  • Experience supporting digital systems or websites.
  • Ability to efficiently research and identify answers to user inquiries.
  • Experience referring users to appropriate escalation channels and support partners.
  • Strong organizational skills and attention to inquiry tracking and logging.
  • Experience communicating technical issues to technical teams and translating solutions for non-technical users.
  • Ability to manage competing priorities effectively.

Communication Skills

Bilingual Candidates

  • Advanced verbal and written communication skills in both English and French.
  • Experience communicating with non-technical end users in a helpdesk environment.
  • Ability to provide clear troubleshooting guidance.
  • Strong analytical, problem-solving, and decision-making skills.
  • Ability to remain calm and professional under pressure.
  • Strong active listening and conflict-resolution skills.
  • Ability to escalate challenging situations appropriately.

Non-Bilingual Candidates

  • Advanced verbal and written communication skills in English.
  • Experience communicating with non-technical end users in a helpdesk environment.
  • Ability to provide clear troubleshooting guidance.
  • Strong analytical, problem-solving, and decision-making skills.
  • Ability to remain calm and professional under pressure.
  • Strong active listening and conflict-resolution skills.
  • Ability to escalate challenging situations appropriately.

Preferred Experience

  • Experience and understanding of public sector environments and the delivery of services to the public.

Additional Information

  • 5 days onsite.
  • Multiple openings available, including bilingual and non-bilingual positions.
  • Mandatory in-person interview.

About Symbiotic Digital.

Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. (Symbiotic Digital is a division of Symbiotic Group Inc.)

We serve customers in two ways, we provide:

  1. Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results
  2. Recruitment: Find The Right People You Need

Serving IT & Business leaders, Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve challenging business and IT problems. IT leaders in the most reputable organizations in Canada have relied on Symbiotic Digital to help them staff difficult assignments with proven Experts uniquely evaluated by our proven QMS- Quality Management System Staff Development Model. We are a 100% Indigenous owned company.

Learn more online at https://www.symbioticgroup.com/home-sd/.

Please submit your most recent resume to: [email protected]

View All Jobs online at: https://www.symbioticgroup.com/view-jobs/


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