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Posted 4 days ago

Service Desk Analyst (1 year term)

@ Western Canada Lottery Corporation

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Winnipeg, Manitoba

Full-time
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Overview

Western Canada Lottery Corporation is hiring a Service Desk Analyst on a one-year term to join its IT Operations team. The role provides first-level support for PCs, applications, networks and printers, and handles hardware deployment and ticket management. The posting states a full-time schedule and requires post-secondary IT education with strong customer service skills.

Responsibilities:

  • Provide first-level support for PC, application, network and printer issues
  • Collaborate with provincial partners on database reporting and in-house applications
  • Log, escalate and close tickets in IT Service Management tools
  • Deploy, upgrade and remove PC hardware and software
  • Maintain procedures and documentation

Requirements summary:

  • Post-secondary education in IT or a computer-related field
  • Strong knowledge of desktop applications and operating systems
  • Knowledge of Microsoft products, including M365
  • Understanding of ITIL practices
  • Superior customer service and communication skills
  • Atlassian (Jira) and InTune experience an asset

Tools & skills

Microsoft 365JiraInTuneIT Service Management tools
Source and dates

Employer career site / ATS feed · ultipro

Employer posting date
2026-11-05
First seen by our source
2026-11-05
Source record updated
2026-11-05

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentIT
Hours per week40 (estimated)
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish
EducationCollege diploma (preferred)
Fields of studyInformation Technology, Computer science

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Western Canada Lottery Corporation

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Job description

Are you a technology expert with a knack for helping people solve problems? Does helping someone fix an issue make your day?

We have a place for you.

The Role

The Western Canada Lottery Corporation is looking for a Service Desk Analyst (1 year term) to join our IT Operations team. The Service Desk is our first point of contact when our teams need help dealing with equipment or application issues. The team supports laptop and desktop computers including peripherals, applications, operating systems, threat protection, new system builds, and general troubleshooting and assistance for end users.

In joining our team as the Service Desk Analyst, you would…

  • Provide first level support to help WCLC employees fix PC, application, network and printer related issues
  • Collaborate with our provincial partners to provide database reporting and WCLC in-house developed applications
  • Use IT Service Management tools for logging, escalating, following up on, and closing incident and request tickets
  • Perform PC hardware and software deployment, upgrades, and removals
  • Help keep our procedures and documentation up to date
  • Other duties as assigned

Qualifications

  • Post-secondary education in Information Technology or computer-related field
  • Strong knowledge of desktop applications and operating systems
  • Knowledge of Microsoft products, including M365
  • Understanding of ITIL practices - asset, incident, and problem management
  • Superior customer service and communication skills are required
  • Excellent problem solving and time management abilities
  • Knowledge and experience with Atlassian (Jira) and Microsoft End Point Management (InTune) would be an asset

Who we are

You may not have heard of us before, but you’ve almost certainly heard of the products we help bring to players throughout the Prairie Provinces and the North every day; lottery games like LOTTO 6/49, SPORT SELECT, and dozens of instant scratch tickets.

WCLC is the non-profit organization authorized to manage, conduct, and operate lotteries – at retail and online – and other gaming-related activities for the governments of Alberta, Saskatchewan, and Manitoba as well as the Yukon, Northwest Territories, and Nunavut. We work closely with our provincial partners to bring a first-rate lottery experience to our players and meet their changing needs with new technology and tools.

We know it’s our people that make this possible, which is why we invest in building talented, adaptable, and accountable teams. We’d love to talk to you about how you fit into that.

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