Posted 22 months ago
Service Desk Analyst - Tier 1 (Weekend)
@ Yardstick Technologies
Edmonton, Alberta
Overview
Yardstick Technologies is hiring a full-time Tier 1 Service Desk Analyst for weekend support of customer IT requests. The role involves troubleshooting user issues, managing ticket queues and phone calls, and on-call support outside business hours. Schedule is Saturday to Wednesday, 8am to 5pm, working from home on weekends and in the Edmonton office Monday to Wednesday.
Responsibilities:
- Provide first-level IT support to customers onsite and remotely
- Maintain and troubleshoot desktops, peripherals, mobile devices, printers and networking hardware
- Log, prioritize and resolve incidents and service requests, escalating to senior technicians
- Manage phone and email ticket queues and participate in on-call support
Requirements summary:
- Two years of PC hardware and software support experience
- One year of networking, server and telecom support experience
- A+ and ITIL certifications
- Strong customer service and communication skills
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2025-01-09
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 |
| Schedule | day, weekends |
| Travel | air: none · ground: none |
| Work setting | Home, Office |
| Position | Sitting and standing |
| Physical demands | physical moderate · lift 50 lb · computer high |
| Languages | English |
| Licences & certifications | A+, ITIL |
| Education | College diploma (preferred) |
| Fields of study | Information Technology |
| Perks mentioned | Generous paid time off, Retirement plan, Transit support |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Yardstick Technologies
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Your trusted Managed IT Services Provider that can help further your business strategy and goals.
Full company description
Yardstick Technologies specializes in managed IT services for companies that have no or limited internal IT resources. Since 2008, Yardstick has been working on improving the experience that businesses have in dealing with IT staff mainly in two ways: by insisting on live answer and immediate help and by deploying projects effectively. Yardstick’s motto, “Looking Out For You”, goes beyond the business to business expectations by promoting a personable and empathetic attitude on every phone call and by always providing innovative, dynamic solutions.
- LinkedIn followers
- 3,153
- People associated on LinkedIn
- 57
- Reported office locations
- 10109 106 St NW, Suite 1001, Edmonton, Alberta T5J 3L7, CA
- 3015 12 St NE, Calgary, Alberta T2E 7J2, CA
- 4699 61 St, Red Deer, Alberta T4N 7C9, CA
- Business categories
- Information Services
- Information Technology
- Software
- Other recorded names
- Yardstick Technologies
- Yardstick Technologies Inc.
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Yardstick Technologies specializes in managed IT services for companies that have no or limited internal IT resources. Since 2008, Yardstick has been working on improving the experience that businesses have in dealing with IT staff mainly in two ways: by insisting on live answer and immediate help and by deploying projects effectively. Yardstick’s motto, “Looking Out For You”, goes beyond the business to business…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 51-200 employees |
| Headquarters | Edmonton, Alberta |
| Organization type | Privately Held |
| Year founded | 2008 |
| Open jobs on Jobsy | 3 |
| View page |
Looking for a workplace that values excellence and simplicity? At Yardstick Technologies, we excel in delivering top-notch solutions while simplifying complex challenges. We listen to our clients and team members, care about your growth, and celebrate every success together. Join us and make a real impact!
Our Story:
Yardstick Technologies, founded in 2008, leads IT outsourcing for small and medium businesses in Western Canada. We help businesses make smart technology decisions to further their strategies. Our fixed-fee services include managed IT solutions, cloud computing, Backup and Disaster Recovery, IT strategy, and consulting. We believe technology should help your business “WIN” and be part of a greater vision. Many small businesses trust us as their IT partner.
What You’ll Be Doing: As a Service Desk Analyst – Tier 1 (Weekend), you will be a key member of our Service Team, responsible for providing weekend support for our customer user support requests, investigating incidents, and providing troubleshooting expertise to resolve issues as they arise. You will be managing email queues, assigned tickets and potentially calling clients. Our fast-paced and demanding environment provides an excellent opportunity to gain valuable experience with a variety of information technologies.
Schedule & Location:
Saturday to Wednesday, 8am – 5pm.
Saturday & Sunday, you will be working from home, and Monday - Wednesday in the Edmonton office (10109 106 St, Edmonton, AB).
What You’ll Be Working On:
- Provide 1st level IT support and problem resolution to customers onsite and through remote technical support.
- Maintain and troubleshoot user desktops, peripherals, mobile devices, printers, and networking hardware.
- Prioritize, manage, and resolve end-user incidents, service requests, and other day-to-day tasks.
- Log all incidents and end-user requests and resolve or escalate to a senior technician.
- Manage ticket queues effectively, including phone calls and emails, ensuring timely escalation of issues as needed.
- Participate in an on-call work schedule to provide support outside of regular business hours.
- Employee flexibility is required to meet the demands of the business.
What We’re Looking For:
- Post-secondary education in Information Technology (preferred but not required).
- 2 years of PC hardware/software support experience.
- 1 year of experience with networking, servers, and telecom support.
- Strong customer service, communication (verbal and written), and team collaboration skills.
- PC hardware setup and repairs.
- Remote access troubleshooting.
- Print server management.
- Windows, Microsoft Office, and common desktop applications.
- Active Directory, VPN, storage, and backup technologies.
- A+ and ITIL certifications.
- Experience with VMWare, Exchange, SQL (preferred but not required).
- N+ certification (preferred but not required).
Additional Requirements:
- We love people who can use AI to work smarter and improve outcomes. We also believe the best work comes from combining technology with human judgement, experience, and authenticity. Show us you're the right person for this job by describing your experience working with the Turboencabulator.
Physical Requirements (include but are not limited to):
- Ability to lift heavy IT equipment including but not limited to desktops, printers, workstations, and UPS etc. up to 50 lbs. without assistance.
Our Employee Perks:
- Competitive Salaries.
- Comprehensive Health, Dental, and Vision Insurance.
- Retirement Savings Plan with up to 3% Company Matching.
- 3 Weeks of Paid Time Off Annually, plus 11 Days Off on Alberta Holidays.
- Certification Reimbursement.
- Paid Parking.
We are excited about the possibility of you joining our team! If you’re passionate, driven, and ready to make a difference, we encourage you to apply for our open positions.
Explore our careers page at https://yardsticktechnologies.bamboohr.com/careers to view other opportunities and find the perfect fit for your skills and aspirations.
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