Posted 26 months ago
Service Desk Analyst - Tier 2
@ Yardstick Technologies
Edmonton, Alberta
Overview
Yardstick Technologies is hiring a full-time Service Desk Analyst - Tier 2 to resolve escalated IT service tickets for small and medium business clients in Western Canada. The role involves managing a ticket queue, rotating on-call duty and up to 20% travel. The posting states competitive salaries, health, dental and vision insurance, a retirement plan with up to 3% company matching, three weeks of paid time off and paid parking.
Responsibilities:
- Manage and resolve escalated service tickets
- Manage personal ticket queue and prioritize requests
- Complete change and incident request tickets
- Work with vendors to complete service requests
- Diagnose and resolve advanced issues
Requirements summary:
- Post-secondary education in Information Technology
- 2+ years in IT, Windows Server, and Active Directory
- 2+ years in a help desk environment
- Valid driver's licence
- Responsible, self-motivated, detail-oriented, good communicator
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2024-09-29
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | ground: moderate |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical moderate · lift 50 lb · computer high |
| Languages | English |
| Driver’s licence | required |
| Education | College diploma (preferred) |
| Fields of study | Information Technology |
| Perks mentioned | Generous paid time off, Retirement plan, Transit support |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Yardstick Technologies
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Your trusted Managed IT Services Provider that can help further your business strategy and goals.
Full company description
Yardstick Technologies specializes in managed IT services for companies that have no or limited internal IT resources. Since 2008, Yardstick has been working on improving the experience that businesses have in dealing with IT staff mainly in two ways: by insisting on live answer and immediate help and by deploying projects effectively. Yardstick’s motto, “Looking Out For You”, goes beyond the business to business expectations by promoting a personable and empathetic attitude on every phone call and by always providing innovative, dynamic solutions.
- LinkedIn followers
- 3,153
- People associated on LinkedIn
- 57
- Reported office locations
- 10109 106 St NW, Suite 1001, Edmonton, Alberta T5J 3L7, CA
- 3015 12 St NE, Calgary, Alberta T2E 7J2, CA
- 4699 61 St, Red Deer, Alberta T4N 7C9, CA
- Business categories
- Information Services
- Information Technology
- Software
- Other recorded names
- Yardstick Technologies
- Yardstick Technologies Inc.
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Yardstick Technologies specializes in managed IT services for companies that have no or limited internal IT resources. Since 2008, Yardstick has been working on improving the experience that businesses have in dealing with IT staff mainly in two ways: by insisting on live answer and immediate help and by deploying projects effectively. Yardstick’s motto, “Looking Out For You”, goes beyond the business to business…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 51-200 employees |
| Headquarters | Edmonton, Alberta |
| Organization type | Privately Held |
| Year founded | 2008 |
| Open jobs on Jobsy | 3 |
| View page |
Looking for a workplace that values excellence and simplicity? At Yardstick Technologies, we excel in delivering top-notch solutions while simplifying complex challenges. We listen to our clients and team members, care about your growth, and celebrate every success together. Join us and make a real impact!
Our Story:
Yardstick Technologies, founded in 2008, leads IT outsourcing for small and medium businesses in Western Canada. We help businesses make smart technology decisions to further their strategies. Our fixed-fee services include managed IT solutions, cloud computing, Backup and Disaster Recovery, IT strategy, and consulting. We believe technology should help your business “WIN” and be part of a greater vision. Many small businesses trust us as their IT partner.
What You’ll Be Doing: As a Service Desk Analyst - Tier 2, you will be responsible for delivering a positive customer experience by ensuring that client service level commitments are completely met or exceeded. You will take pride in prioritizing and closing service tickets within the service team while maintaining high client satisfaction by resolving most issues escalated to you.
What You’ll Be Working On:
- Manage service tickets and provide resolution for escalated service tickets within our processes.
- Manage personal service ticket queue, ensuring service requests are resolved with proper ticket prioritization and management.
- Complete change and incident request tickets.
- Work with vendors to complete service requests.
- Diagnose and resolve advanced issues.
- Effective time management and time tracking.
- Understand and follow Yardstick service operational standards, processes, and best practices.
- Participate in a rotating on-call schedule.
- Complete training and certifications required.
- May need to travel up to 20%.
What We’re Looking For:
- Post-secondary education in Information Technology.
- 2+ years of experience working within IT.
- 2+ years of experience working with Windows Server Technologies.
- 2+ years of experience with Domains, GPOs, and Active Directory.
- 2+ years of experience working in a help desk environment.
- Responsible, self-motivated, detail-oriented, and a good communicator.
- Proven track record of providing excellent customer service and troubleshooting solutions in a busy environment.
- Valid driver’s license.
Additional Requirements:
- We love people who can use AI to work smarter and improve outcomes. We also believe the best work comes from combining technology with human judgment, experience, and authenticity. Show us you're the right person for this job by describing your experience working with the Turboencabulator.
Physical Requirements (include but are not limited to):
- Ability to lift heavy IT equipment including but not limited to desktops, printers, workstations, and UPS etc. up to 50 lbs. without assistance.
Our Employee Perks:
- Competitive Salaries.
- Comprehensive Health, Dental, and Vision Insurance.
- Retirement Savings Plan with up to 3% Company Matching.
- 3 Weeks of Paid Time Off Annually, plus 11 Days Off on Alberta Holidays.
- Certification Reimbursement.
- Paid Parking.
We are excited about the possibility of you joining our team! If you’re passionate, driven, and ready to make a difference, we encourage you to apply for our open positions.
Explore our careers page at https://yardsticktechnologies.bamboohr.com/careers to view other opportunities and find the perfect fit for your skills and aspirations.
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