Service Manager

Position: Field Service Manager – Field Operations
Location: Barrie, ON
Salary: $90K–$100K
Posting Type: Open vacancy
Industry: HVAC / Home Services

Are you a strong leader with a proven track record of managing field technicians, skilled trades professionals, or service teams?

Our client, an established and growing home services organization, is looking for a Service Manager to lead its Barrie operations.

This is an excellent opportunity for an experienced leader who knows how to build strong teams, develop employees, drive accountability, and maintain high operational standards in a fast-paced service environment.

We are open to candidates from HVAC and other transferable industries, including plumbing, electrical, mechanical services, facilities management, and other field-based service organizations.

What will you do?

- Lead, coach, and develop a team of field technicians and skilled trades professionals.
- Drive employee engagement, accountability, productivity, and overall team performance.
- Oversee daily service operations, scheduling, staffing, and workforce planning.
- Monitor operational KPIs, service quality, customer satisfaction, and productivity.
- Identify opportunities to improve processes, efficiency, and service delivery.
- Support labour budgets, operational costs, and profitability targets.
- Address employee and customer escalations, ensuring effective resolutions.
- Build a positive team culture focused on collaboration, performance, and continuous improvement.
- Work closely with senior management to achieve operational and business objectives.

What are you looking for?

- Proven experience leading and managing field technicians, tradespeople, or service teams.
- A strong track record of coaching, developing, and motivating employees.
- Experience managing service operations in a fast-paced environment.
- Strong understanding of workforce planning, scheduling, productivity, and operational performance.
- Excellent communication, problem-solving, and people management skills.
- A hands-on leadership approach with the ability to hold employees accountable while maintaining engagement and morale.
- Experience within HVAC, plumbing, electrical, mechanical services, facilities, or another field-based service industry would be highly valued.
- G1 or G2 Gas Technician License is considered an asset but is not required. We are open to leaders from other transferable industries who have successfully managed field-based technicians or skilled trades teams.

What's in it for you?

- Competitive compensation package of $90K–$100K + Bonus and other incentives.
- Opportunity to lead and make a meaningful impact on an established operation.
- Professional development and ongoing training.
- Long-term career growth potential.

If you're a proven people leader who knows how to develop strong teams, drive operational performance, and create a positive and accountable work environment, we'd love to hear from you!

All inquiries will be treated with the strictest confidence.

To apply, please send your resume to the posting or directly to Marianna Guenette at [email protected].

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All applications are reviewed by our recruitment team, and hiring decisions are made by people. We may also use AI-enabled tools to support parts of the application review process.

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