Posted 4 days ago
Service Manager
@ Plan Group Inc.
Vaughan, Ontario
SIGNALS
Overview
Plan Group Inc. is hiring a full-time Service Manager to lead and develop service technicians, supervisors and coordinators on transit and technology projects. The role covers daily service operations, client escalations, contract compliance, fleet and inventory oversight, quoting, and team budgets.
Responsibilities:
- Lead, coach and develop service technicians and supervisors
- Manage daily service operations, scheduling and workload
- Act as primary escalation point for clients and contracts
- Oversee fleet, inventory and team budget
- Lead quoting and pricing for service work
Requirements summary:
- Post-secondary education in a related field
- 5+ years of service operations experience in a technical, electrical or mechanical role
- Proven leadership experience
- Experience managing team budgets
- Strong organizational, communication and problem-solving skills
- Proficiency with Microsoft Office
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-10
- First seen by our source
- 2026-11-15
- Source record updated
- 2026-11-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | Business operations |
| Experience | 5+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | ground: moderate |
| Work setting | Office, Client sites, Plant or factory |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Education | College diploma (preferred) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Plan Group Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 17 |
Job description
Are you a service-focused leader who thrives in a fast-paced environment? Do you enjoy developing teams, solving operational challenges, and building strong client relationships? Join Plan Group and help deliver exceptional service across critical transit and technology projects.
What You'll Do
As part of our global network, you’ll gain access to unparalleled resources, innovative technologies, and endless opportunities to contribute to impactful work. From advanced technology to complex infrastructure, every project is a chance to build your skills and leave a legacy.
Bring your talent, energy, and ideas, and let’s build something extraordinary - together.
For more information, follow us on social media and visit our website at www.plan-group.com.
Thank you for your interest in joining Plan Group, an equal opportunity employer. Please note that due to the volume of applicants, only those selected for an interview will be contacted. Accommodations for applicants with disabilities will be made during the recruitment process. Should you be contacted for an interview, please advise if accommodations are required. Plan Group does not use artificial intelligence (AI) to screen, assess or select applicants.
What You'll Do
- Lead, coach, and develop Service Technicians, Team Leads/Supervisors, and Coordinators.
- Oversee hiring, onboarding, training, performance management, and employee engagement.
- Manage day-to-day service operations, scheduling, resource planning, and workload distribution.
- Conduct site visits to support quality, safety, and operational excellence.
- Act as the primary escalation point for clients, service issues, and contract-related matters.
- Ensure contractual commitments, service levels, and reporting requirements are met.
- Manage service team fleet, including vehicle maintenance, repairs, replacements, and safety concerns.
- Oversee team inventory management responsibilities.
- Lead quoting and pricing for service work, change orders, and non-standard requests.
- Monitor team performance and customer satisfaction while driving continuous improvement.
- Monitor team budget and perform cost controlling for management and executive use.
- Post-secondary education in a related field and 5+ years of service operations experience in a technical, electrical or mechanical role.
- Proven leadership experience.
- Experience managing team budgets.
- Strong organizational, communication, and problem-solving skills.
- Proficiency with Microsoft Office software.
- Ability to manage multiple priorities in a fast-paced environment.
As part of our global network, you’ll gain access to unparalleled resources, innovative technologies, and endless opportunities to contribute to impactful work. From advanced technology to complex infrastructure, every project is a chance to build your skills and leave a legacy.
Bring your talent, energy, and ideas, and let’s build something extraordinary - together.
For more information, follow us on social media and visit our website at www.plan-group.com.
Thank you for your interest in joining Plan Group, an equal opportunity employer. Please note that due to the volume of applicants, only those selected for an interview will be contacted. Accommodations for applicants with disabilities will be made during the recruitment process. Should you be contacted for an interview, please advise if accommodations are required. Plan Group does not use artificial intelligence (AI) to screen, assess or select applicants.
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