First seen by our source: 23 days ago
Service Manager - 1861593
@ JP Recruitment
Ottawa, Ontario
Overview
JP Recruitment is hiring a Service Manager for a market-leading HVAC company in the Ottawa, Montreal and Quebec City region. The role leads service technicians and call centre staff in a fast-paced, high-volume service centre, driving continuous improvement, lean practices and KPI-based accountability. Full-time.
Responsibilities:
- Lead service technicians and call centre employees in a high-volume service centre
- Implement metrics and KPIs to drive continuous improvement
- Resolve customer escalations through active problem solving
- Coordinate with engineering and materials teams on escalations and replenishment
- Adjust technical resources to meet daily throughput demands
Requirements summary:
- Results-driven leadership in a fast-paced, customer-oriented, data-driven company
- Gas Fitter 1 certification
- Experience in the HVAC industry
- Bachelor's degree strongly preferred; direct related experience may be accepted
- Experience preparing customer-facing documentation
- Strong skills in Word, Excel and Outlook
Tools & skills
Source and dates
Source type not verified · loxo
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-10-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Maintenance & repair |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: minimal |
| Work setting | Office, Plant or factory |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Licences & certifications | Gas Fitter 1 |
| Education | Bachelor’s degree (preferred) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
JP Recruitment
| Field | Value |
|---|---|
| Open jobs on Jobsy | 24 |
A market leader in the HVAC industry is looking for a Service Manager in the Ottawa/Montreal/Quebec City region.
You will be leading a team of service technicians and service call centre employees in a fast paced, high volume service center where quality, continuous improvement, customer and employee satisfaction are key objectives. You will be accountable along with your team(s) for identifying and removing barriers to efficient workflow. Strong leadership, analytical and communication skills are essential in this role. You will champion continuous improvement initiatives and lean principles in your daily management activities.
Responsibilities:
- Motivate team to achieve various metrics (on time delivery, revenue etc)
- Implement metrics to drive continuous improvement
- Interface with engineering and the materials teams in support of service escalations and materials replenishment needs.
- Resolve customer escalations via active problem solving skills
- Adjust technical resources to meet daily throughput demands
- Apply accountability standards based on KPIs and implements change to continuously improve performance and increase workflow efficiencies.
- Facilitate effective and timely communication with associates through your accessibility and responsiveness.
Qualifications:
- Result-driven leadership experience in a high paced, customer oriented, data driven company
- Gas fitter 1 certification
- Experience in the heating, ventilation & air conditioning industry
- Bachelor's degree strongly preferred (however, direct related experience may be accepted)
- Prior experience completing documentation that goes to customers
- Strong skill set with MS Products (Word, Excel, Outlook)
About Us:
JP Recruitment Ltd. specialize in technical roles in the engineering & manufacturing space across Canada. For a listing of more positions, visit www.jprecruitment.ca/careers. #servicemanager #jobs #careers #engineeringjobs
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