Posted 2 days ago
Shelter Case Worker
@ Lookout Housing and Health Society
Abbotsford, British Columbia
Overview
Lookout Housing and Health Society is hiring a full-time temporary Shelter Case Worker at Pauline Shelter. The role provides drop-in and peer support to homeless adults facing addictions, mental health and other barriers, including needs assessment and referrals. Monday to Friday, 0800-1600 shifts, $33.49-$35.31 per hour under the collective agreement.
Responsibilities:
- Support and supervise homeless adults with multiple barriers
- Assess needs and develop flexible action plans
- Refer guests to community and other services after crisis support
- Complete records and maintain statistical data
- Support shelter staff and train new staff
Requirements summary:
- Related diploma or certificate, or Grade 12 plus two years of related experience
- Current Occupational First Aid Level 1 Certificate
- Familiarity with addiction, mental health, welfare and harm reduction resources
- Crisis Intervention Skills Training is an asset
- Vulnerable Sector criminal record clearance
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-11-04
- First seen by our source
- 2026-11-05
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Social & community services |
| Experience | 2+ years |
| Hours per week | 37.5 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Care home |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer moderate |
| Licences & certifications | Occupational First Aid Level 1, Respirator fit test |
| Background checks | vulnerable sector |
| Education | Trade certificate (preferred), High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Lookout Housing and Health Society
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Providing housing, health, and support services to adults with low or no income who have few, if any, options.
Full company description
Lookout Housing and Health Society is a charitable organization and social safety net that provides housing and a range of support services to people in Metro Vancouver communities. We help adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. Since 1971, we have offered a range of services and housing 24/7 to adult men and women who are destitute and require assistance. There are an estimated 5,230 individuals homeless in Metro Vancouver. We believe that helping people help themselves is essential in addressing homelessness and all the issues that surround it. Securing appropriate housing is the first and most essential step in achieving responsible independence for individuals. We house more than 2,300 people every night in shelters and residences and operate within 76 buildings across the Lower Mainland. With over 1,600 employees, we are among the province's largest non-profits and, unfortunately, continue to grow larger because of the increased demand for our services. We believe homelessness can be solved with everyone's help and the first step towards that goal is understanding homelessness. Learn more about the facts and issues by going to our website and following us on LinkedIn, Facebook and Instagram. *We reserve the right to remove or restrict any content posted by visitors.
- LinkedIn followers
- 4,295
- People associated on LinkedIn
- 517
- Reported office locations
- 544 Columbia Street, New Westminster, British Columbia V3L 1B1, CA
- Business categories
- Health Care
- Non Profit
- Homeless Shelter
- Charity
- Other recorded names
- Lookout Housing and Health Society
- Lookout Housing + Health Society
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Lookout Housing and Health Society is a charitable organization and social safety net that provides housing and a range of support services to people in Metro Vancouver communities. We help adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. Since 1971, we…
| Field | Value |
|---|---|
| Industry | Non-profit Organization Management |
| Company size | 501-1,000 employees |
| Headquarters | New Westminster, British Columbia |
| Organization type | Nonprofit |
| Year founded | 1971 |
| Open jobs on Jobsy | 75 |
| View page |
Employment Status
Full Time - Temporary until incumbent return
Header
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca
Location
Pauline Shelter
Days and Hours of work
Monday through Friday
Shift times will be 0800 – 1600 Hours
Shifts are 7.5 hours in length
Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Probationary/qualifying period will be 488 hours with mid and end point reviews
Salary
$33.49 - 35.31 depending upon applicants' length of seniority (as per the Collective Agreement)
Job Summary
The Shelter Case Worker (SCW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of Ethics. SCWs are direct support staff working within a drop-in and peer support for homeless adults who struggle with a variety of issues such as homelessness, addictions and mental health. SCWs carry out a variety of duties related to supporting and referring guests to services.
Job Duties
- Provide support, supervision, and assistance to homeless adults who may be facing multiple barriers
- Assist guests with identifying and assessing needs/issues and developing a flexible plan of action to ensure basic requirements are met; may relate to housing, food, health, legal, financial, and other needs
- Follow up on crisis support by referring to various community and other services to ensure a safe and supportive environment for all
- Provide other related on-site services
- Complete required records and maintain statistical data
- Support others in the shelter who are in need of assistance
- Provide assistance for new staff
- Job duties are complex and may have a few disagreeable factors
- Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
- Responsible for complying with and contributing to all aspects of health and safety program
Qualifications & Competence
- Related Diploma or Certificate; or minimum Grade 12 education, plus two (2) years of recent related experience; or equivalent combination of education, training, and experience
- Familiarity with community resources; particularly addiction, mental health, welfare and harm reduction
- Must have current Occupational First Aid Level 1 Certificate
- Crisis Intervention Skills Training is an asset
- Demonstrated Case Planning skills
- Ability to work independently or in a team setting
- Strong ability to manage stress and organize workload
- Excellent communication, writing, documentation, and organizational skills
- Understands and maintains clientele/worker boundaries
- Ability to work with disadvantaged and challenging adults in a diverse environment
- Strong physical and mental ability to perform work tasks and operate job related equipment
- A minimum of two (2) years of sobriety if you have had concerns related to alcohol and/or drug use
- Criminal Record Clearance – Vulnerable Sector
Respirator Fit Test Requirement
- This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.
Closing Date
Applications will be accepted until November 12, 2026. at 5:00 pm
Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.
“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify manager of intent to apply. External applicants will be reviewed after Internal.
ALL QUALIFIED APPLICANTS WELCOME TO APPLY. THOSE SHORT-LISTED WILL BE CONTACTED.
c. BCGEU
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