Posted 2 months ago
Shift Lead, Security - Casino Security
@ Hard Rock Ottawa Employee Services
Canada
Overview
Hard Rock Ottawa Hotel & Casino is hiring a part-time Shift Lead, Security to supervise casino security operations during an assigned shift while performing frontline security duties. The role requires AGCO and Smart Serve licensing and flexible scheduling including holidays and weekends. Pay is CAD $28.36 per hour.
Pay:
$28.36 an hour
Responsibilities:
- Supervise casino security operations during an assigned shift
- Respond to emergencies, disturbances and incidents
- Patrol the casino floor and report suspicious persons
- Ensure secure transfers of money within the casino
- Provide first aid and mentor team members
Requirements summary:
- At least one year of security or gaming experience
- Post-secondary diploma in Law and Security preferred
- First Aid, CPR and Non-Violent Intervention certification
- AGCO Category 1 Gaming Assistant registration
- Smart Serve certificate
- Ability to work holidays, weekends and flexible shifts
Tools & skills
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-09-15
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-22
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Administrative |
| Experience | 1+ years |
| Manages people | Yes |
| Schedule | day, evening, holidays, weekends, overnight |
| Travel | air: none · ground: none |
| Work setting | Store, Client sites |
| Position | Sitting and standing |
| Physical demands | physical moderate · lift 50 lb · computer moderate |
| Languages | English |
| Licences & certifications | AGCO Category 1 Gaming Assistant registration, Smart Serve, First Aid, CPR, Non-Violent Intervention |
| Driver’s licence | preferred |
| Education | College diploma (preferred) |
| Fields of study | Law and Security |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Hard Rock Ottawa Employee Services
| Field | Value |
|---|---|
| Open jobs on Jobsy | 14 |
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
Company: Hard Rock Ottawa Hotel & Casino
Location: Ottawa, Ontario
Job Type: Part Time Permanent
Is this a current vacancy? Yes, this is an existing open position.
Compensation: CAD $ 28.36/Hr.
License Requirements: AGCO License, Smart Serve Certificate
OVERVIEW:
The Shift Lead Security is responsible for overseeing casino security operations during an assigned shift while actively performing frontline security duties. This dual-role position combines the leadership responsibilities of a Security Supervisor with the operational responsibilities of a Security Officer, ensuring the safety and security of guests, employees, assets, and property while maintaining compliance with gaming regulations, company policies, and applicable legislation.
The Shift Lead Security acts as the primary point of contact for security-related incidents during their shift, providing guidance and direction to security team members while responding to emergencies, disturbances, and customer service situations.
RESPONSIBILITIES:
Duties as a Security Supervisor:
The manager is accountable to his or her staff, assisting with hiring, training, evaluations, recognition and development.
Responsible for the protection of company assets and the reporting and arrest of criminals, ensuring the maintenance of peace and order for guests and fellow employees.
Provides first aid and medical attention as required.
Presents a strong presence on the gaming floor.
Delivers exceptional customer service and ensures compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and other applicable laws, policies and regulations.
Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
Duties as a Security Officer:
Exhibit conduct in accordance with all Alcohol Gaming Commission Ontario (AGCO) Regulations.
Ensures that proper security is provided for all transfers of monies within the casino.
Assist patrons with a wide variety of inquiries and situations including providing information about the property and events, giving directions and possibly escorting them if necessary.
Prepare detailed incident reports in a clear and precise manner.
Patrol the casino areas to establish a security presence and report all unusual situations and/or suspicious persons.
Assist in the coordination and resolution of emergency situations.
Assist in maintaining proper key control.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
Ensure prompt and discreet notification to managers of any observation of illegal acts or internal ethics violations.
Performs all other related and compatible duties as assigned.
Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
Other duties as assigned.
Lives the Brand.
QUALIFICATIONS/EDUCATION AND/OR EXPIERENCE REQUIREMENTS:
Minimum of a post-secondary diploma in Law and Security or a related field
Proficiency in standard computer applications and systems relevant to security operations
Valid First Aid and CPR certification, along with Non-Violent Intervention certification
Possession of a valid Class G driver’s license with a clean driving record preferred
Ability to obtain and maintain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario (AGCO)
The ability to obtain a Smart Serve License
A secondary school diploma, with preference to graduates with a post-secondary education in Law and Security.
A minimum of one (1) or more years of experience in a Security related field or gaming related positions (Cage, Slot, Table Games or Audit).
Knowledge of computer applications.
Casino Surveillance or related surveillance experience an asset
Must obtain and maintain all licenses / certifications per Federal, Provincial, and Gaming Commission.
Prior experience opening new properties/outlets preferred.
Must be Nineteen (19) years of age.
Must be able to work on holidays and weekends, as well as flexible shifts.
PHYSICAL DEMANDS:
Ability to stand and sit for extended periods of time.
Ability to frequently move objects (lift, push, pull, balance, carry) up to 50 pounds.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 25 pounds or more.
Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
The work environmental characteristics described here may be representative of those an employee encounters while performing the essential functions of this job.
The Casino environment is hectic, fast-paced and often crowded and noisy.
Duties and responsibilities are typically performed in a professional office setting, but there may be times when you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.
WORKING CONDITIONS:
Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times when you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.
CLOSING:
Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [email protected] if you require accommodation at any time throughout the hire process.
We thank all candidates for their interest, however, only those being considered for an interview will be contacted
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