Posted 9 days ago
SHIFT LEADER
@ Northern Reflections Ltd
Saskatoon, Saskatchewan
Overview
Northern Reflections Ltd is hiring a Shift Leader for its Northern Reflections, Ricki's and Cleo stores, reporting to the Store Manager. The role runs assigned shifts including opening and closing, leads the floor in the manager's absence, coaches sales associates and drives sales and loyalty. Flexible availability including days, evenings, weekends and holidays is required.
Responsibilities:
- Oversee the store during assigned shifts, including opening and closing
- Lead the floor in the absence of the Store Manager or Assistant Manager
- Coach and give feedback to sales associates
- Deliver the customer service program and enrol customers in loyalty
- Maintain visual merchandising standards and handle point of sale transactions
Requirements summary:
- 1 to 2 years of retail or customer service experience, preferably supervisory
- Track record of meeting sales targets and driving team performance
- Strong interpersonal and communication skills
- Solid understanding of visual merchandising and loss prevention
- Able to stand for long periods, climb a ladder and lift boxes up to 30 pounds
Tools & skills
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-10-28
- First seen by our source
- 2026-10-28
- Source record updated
- 2026-11-02
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 1+ years |
| Manages people | Yes |
| Schedule | day, evening, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical moderate · lift 30 lb · computer low |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Northern Reflections Ltd
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Crafting thoughtful wardrobe essentials since 1985. Modern Style. Classic Quality. Proudly Canadian.
Full company description
Established in 1985, Northern Reflections has become a trusted brand known for our fashionable, unique clothing designed to comfortably fit and flatter a woman’s body. We began with one store in Guelph, Ontario, and today have 100+ stores coast to coast. Our exclusively-designed collections, flare for colour and our comfort-tailored garments have built a very loyal following. Our friendly and knowledgeable Store Associates, and the overall brand experience, turn customers into long time friends. The Northern Reflections team is passionate about creating one-of-a-kind items and beautiful collections that reflect current fashion trends. We are devoted to developing superb quality fabrics, finishes and details in every style we produce. When entering a Northern Reflections store, that season’s latest fashions and colour pallets are instantly visible, and our Store Associates are there to help our customers put together great fitting, figure flattering, versatile looks that will enhance every wardrobe. As our business has grown and our fashions have evolved, Northern Reflections’ vision has remained constant: we are "Devoted to our customers, passionate about our brand, and inspired by our people."
- LinkedIn followers
- 6,425
- People associated on LinkedIn
- 398
- Reported office locations
- 21 Four Seasons Place, 2nd Floor, Toronto, Ontario M9B 6J8, CA
- Business categories
- E-Commerce
- Online Forums
- Fashion
- Retail
- Other recorded names
- Northern Reflections Ltd
- Northern Reflections
- Profile identifies a recruitment agency
- No
- Reported total investment
- 37,866,651
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Established in 1985, Northern Reflections has become a trusted brand known for our fashionable, unique clothing designed to comfortably fit and flatter a woman’s body. We began with one store in Guelph, Ontario, and today have 100+ stores coast to coast. Our exclusively-designed collections, flare for colour and our comfort-tailored garments have built a very loyal following. Our friendly and knowledgeable Store…
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 1,001-5,000 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 1985 |
| Open jobs on Jobsy | 17 |
| View page |
Join Our Family of Brands – Northern Reflections, Ricki’s & Cleo
At Northern Reflections, Ricki’s, and Cleo, we are united by a shared vision: to inspire and empower women through fashion that fits their lives. With a proud legacy in Canadian retail, we bring together decades of expertise, a passionate team, and a commitment to delivering exceptional style, quality, and service.
As part of our growing organization, you’ll join a collaborative and dynamic team that values innovation, customer connection, and the power of great fashion. Whether it’s timeless comfort, polished workwear, or versatile style, each of our brands plays a unique role in serving women across generations.
Reporting to the Store Manager, the Shift Leader supports the daily operations of our store and delivers an exceptional in-store experience for our customers. As part of the store leadership team, the Shift Leader is responsible for overseeing the store during assigned shifts, including opening and closing procedures.
Key Responsibilities:
- Support daily store operations, including achieving sales goals and delivering an exceptional customer experience.
- Provide strong on-the-floor leadership in the absence of the Store Manager or Assistant Manager.
- Deliver outstanding customer service by following our customer service program
- Drive customer loyalty by promoting and enrolling customers in our loyalty program.
- Coach, support, and provide feedback to sales associates to help them meet productivity goals and improve performance.
- Maintain visual merchandising standards, including product preparation, displays, and in-store layouts.
- Perform point of sale transactions quickly and accurately.
- Ensure a safe and secure environment for both customers and the store team, following all loss prevention procedures.
- Communicate clearly and professionally with customers and coworkers.
- Follow all company policies, procedures, and initiatives.
- Perform other duties as assigned to support overall store success.
Experience & Qualifications:
- Minimum 1–2 years of retail or customer service experience, preferably in a leadership or supervisory role
- Proven track record of achieving sales targets and driving team performance
- Strong interpersonal and communication skills with the ability to motivate and inspire a team
- Excellent customer service and selling skills
- Solid understanding of retail operations, including visual merchandising and loss prevention
- Strong organizational and time management skills; able to manage multiple priorities
- Comfortable working in a fast-paced, dynamic environment
- Must be able to stand for extended periods of time, climb a ladder and to move and handle boxes of merchandise (weighing up to 30 pounds) and fixtures throughout the store
- Flexible availability including days, evenings, weekends, and holidays
Journal
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