Posted 7 days ago
Site Reliability Engineer
@ Insight Global
Toronto, Ontario
Overview
Insight Global is hiring a contract Site Reliability Engineer to support reliability, resiliency and production operations of a large enterprise contact centre environment. The role covers HA/DR design, telephony failover, cloud infrastructure automation, containers and chaos engineering, with strong Genesys Cloud CX experience expected.
Pay:
From $60 an hour
Responsibilities:
- Design HA and DR, including multi-region patterns and DR testing
- Build telephony failover across SIP trunks and contact centre dependencies
- Automate infrastructure and deployments with IaC and CI/CD
- Run chaos engineering experiments and simulate SaaS integration failures
- Support Genesys Cloud CX flows, routing and Edge/BYOC
Requirements summary:
- 5+ years in SRE, platform or production operations
- Networking: SIP/RTP/WebRTC, TLS, DNS, load balancing, SBCs
- Terraform, Jenkins, GitHub Actions or Azure DevOps
- Docker and Kubernetes
- Python or Bash scripting
- Genesys Cloud CX and Akamai experience
Tools & skills
Source and dates
Source type not verified · insightglobal
- Employer posting date
- 2026-10-30
- First seen by our source
- 2026-10-30
- Source record updated
- 2026-10-30
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Software development |
| Experience | 5+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Insight Global
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Insight Global is a talent, consulting, and AI company.
Full company description
Insight Global is an international talent and consulting company that delivers business outcomes in an ever-changing world. We obsess over solving problems and building solutions that move our customers further, faster. With access to top talent in more than 50 countries, our tech-enabled recruiters can build teams quickly. Our technical experts across Cloud, AI, Data, Enterprise Operations, and Applied Engineering deliver solutions tailored to each customer’s needs. As those needs evolve, so do we. As we evolve, though, we stay true to our purpose: to develop people personally, professionally, and financially so they can be the light to the world around them. It shows up in everything we do, from investing in our people to delivering results for our customers to making a meaningful impact in our communities.
- LinkedIn followers
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- People associated on LinkedIn
- 20,105
- Reported office locations
- 1224 Hammond Drive, Suite 1500, Atlanta, Georgia 30346, US
- 100 King St W, Suite 5210, Toronto, Ontario M5X 1A9, CA
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- 185 Asylum St, City Place 2, 15th Floor, Hartford, Connecticut 06103, US
- 4 Star Point, Suite 302, Stamford, Connecticut 06902, US
- 1001 19th St N, Suite 1000, Arlington, Virginia 22209, US
- 5200 Town Center Circle, Boca Center, Tower 1, Suite 500, Boca Raton, Florida 33486, US
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- 100 E Pratt St, Suite 2530, Baltimore, Maryland 21202, US
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- 10845 Griffith Peak Dr, Suite 200A, Las Vegas, Nevada 89135, US
- 1260 Headquarters Plaza, West Tower, 6th Floor, Morristown, New Jersey 07960, US
- 250 Park Ave, Suite 1100, New York, New York 10177, US
- 201 N Tryon St, Suite 2150, Charlotte, North Carolina 28202, US
- 4208 Six Forks Rd, Suite 840, Raleigh, North Carolina 27609, US
- 250 E 5th St, Suite 1400, Cincinnati, Ohio 45202, US
- 127 Public Sq, Suite 1500, Cleveland, Ohio 44114, US
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- 1 PPG Pl, Suite 2000, Pittsburgh, Pennsylvania 15222, US
- 1600 Market St, Suite 2900, Philadelphia, Pennsylvania 19103, US
- 200 N Warner Rd, Oak Hill Plaza, Suite 440, King of Prussia, Pennsylvania 19406, US
- 1222 Demonbreun St, Suite 1100, Nashville, Tennessee 37203, US
- 401 Congress Ave, Suite 1600, Austin, Texas 78701, US
- 2100 McKinney Ave, Suite 1400, Dallas, Texas 75201, US
- 111 W. Houston Street, Suite 2005, San Antonio, Texas 78205, US
- 2200 Post Oak Blvd, Suite 1225, Houston, Texas 77056, US
- 111 South Main, Suite 2250, Salt Lake City, Utah 84111, US
- 1021 E Cary St, Suite 1850, Richmond, Virginia 23219, US
- 4500 Main Street, Suite 210, Virginia Beach, Virginia 23462, US
- 2323 Elliott Avenue, Seattle, Washington 98121, US
- 833 E Michigan St, Suite 650, Milwaukee, Wisconsin 53202, US
- 330 Rush Alley, Suite 850, Columbus, Ohio 43215, US
- 700 2nd Street SW Calgary, Suite 3100, Calgary , Alberta T2P 2W2, CA
- 997 Morrison Drive 6th Floor, suite 602, Charleston , South Carolina 29403, US
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- 201 Saint Charles Ave, Suite 2405, New Orleans, Louisiana 70170, US
- 200 Westside Sq, Suite 500, Huntsville, Alabama 35801, US
- 17 Saint Helen's Place, 4th Floor, London, England EC3A 6DG, GB
- 40 S Palafox St, Suite 500, Pensacola, Florida 32502, US
- 1100 W Idaho St, Suite 310, Boise, Idaho 83702, US
- 1110 Market St, Suite 215, Chattanooga, Tennessee 37402, US
- 640 Taylor St, 14th floor, Fort Worth, Texas 76102, US
- 99 Bank St, Suite 1002, Ottawa, Ontario K1P 6B9, CA
- 345 King St, Suite 202, Kitchener, Ontario N2G 1B8, CA
- Business categories
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- Other recorded names
- Insight Global
- Specialties
- Consulting
- Talent Services
- Staffing
- and International Staffing
- Profile identifies a recruitment agency
- Yes
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Insight Global is an international talent and consulting company that delivers business outcomes in an ever-changing world. We obsess over solving problems and building solutions that move our customers further, faster. With access to top talent in more than 50 countries, our tech-enabled recruiters can build teams quickly. Our technical experts across Cloud, AI, Data, Enterprise Operations, and Applied Engineering…
| Field | Value |
|---|---|
| Industry | Business Consulting and Services |
| Company size | 1,001-5,000 employees |
| Headquarters | Atlanta, Georgia |
| Organization type | Privately Held |
| Year founded | 2001 |
| Specialties | ConsultingTalent ServicesStaffingand International Staffing |
| Open jobs on Jobsy | 292 |
| View page |
5+ years of experience in SRE, platform, or production operations
Resiliency and redundancy: HA and DR design, multi-region/multi-AZ patterns, RTO/RPO definition, and DR testing
Telephony failover: SIP trunk redundancy, carrier diversity, and contact center dependency failover
Networking: SIP/RTP/WebRTC, TLS, DNS, load balancing, SBCs, VPN/private connectivity
Deployment automation: Infrastructure as Code (Terraform preferred), CI/CD using Jenkins, GitHub Actions, and/or Azure DevOps
Scripting: Python or Bash
Containers: Docker and Kubernetes for supporting services and integration middleware
Configuration and secrets management: Environment promotion across dev/test/prod and secrets handling
Chaos engineering: Fault-injection experiments
Chaos testing for SaaS dependencies: Simulating integration failures
Cloud: AWS and/or Azure
Genesys Cloud CX: Architect flows, queues, routing, Edge/BYOC, Platform APIs
Genesys automation tooling: CX as Code (Terraform provider)
Certificate management: Understanding of certificate concepts, how to provision/deploy certificates, and SPNs
Akamai experience
Strong cross-team collaboration and automation mindset, with the ability to balance speed and risk during a migration
Nice to Have Skills & Experience
Genesys Cloud CX Certified Professional, Developer, or Administrator
ITIL certification
Day 2 service operations readiness, including SRM, SLM, security management, problem management, incident management, capacity management, and billing/usage validation
Job Description
Insight Global is looking for a Site Reliability Engineer (SRE) to support the reliability, resiliency, and production operations of a large enterprise contact centre environment. This individual will focus on resiliency and redundancy, telephony failover, networking, deployment automation, cloud environments, containers, configuration and secrets management, and chaos engineering.
The successful candidate will have experience supporting highly available environments, automating infrastructure and deployments, testing system resiliency and failures, and working across teams throughout a migration. Experience with Genesys Cloud CX and its underlying contact centre architecture will also be important for this role.
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