First seen by our source: just now
Slot Host
@ Westmont Hospitality Group
Vancouver, British Columbia
Responsibilities:
- Create a culture of complete guest satisfaction through all interactions with Associates and guests
- Develop player loyalty with existing players and drive new player acquisition in active play
- Work closely with the VIP team to enhance player experience
- Assist guests with information on services available and coordinate all necessary arrangements as requested
- Gather feedback from guests through surveys, comment cards, and direct communication
- Suggest ideas for enhancing service by evaluating and analyzing current service performance
Requirements summary:
- The Slot Host will work with the Slot and Guest Services team as well as various operations department to identify and develop strategic relationships with guests, and to create an…
- Work closely with the VIP team to enhance player experience
- Analyze guest feedback to identify trends, areas of improvement, and opportunities to enhance guest experience
- Provide scheduling arrangements for hotel and/or restaurant when required
- Anticipate guests needs and proactively provide assistance to enhance their overall experience
- QUALIFICATIONS AND EXPERIENCE
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-10
- Source record updated
- 2026-11-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Westmont Hospitality Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Westmont Hospitality is a recognized name and has come to represent integrity, reliability and results in the hospitality industry since 1975. What started with a single hotel in North America, it has grown to become one of the largest privately held hospitality organizations in the world including the United States, Canada, Europe, Asia and Africa. Westmont Hospitality has a very diversified portfolio ranging from 2–5 star properties, full service to limited service business hotels, large conference hotels, aparthotels, boutique hotels and high-end luxury hotels.
- LinkedIn followers
- 27,297
- People associated on LinkedIn
- 683
- Reported office locations
- Houston, TX, US
- Toronto, Ontario, CA
- London, GB
- Luxembourg, LU
- Tokyo, JP
- Singapore, SG
- Ras Al-Khaimah, AE
- Business categories
- Hospitality
- Travel
- Other recorded names
- Westmont Hospitality Group
- Westmont Group
- Westmont Hospitality
- Specialties
- Hospitality
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Westmont Hospitality is a recognized name and has come to represent integrity, reliability and results in the hospitality industry since 1975. What started with a single hotel in North America, it has grown to become one of the largest privately held hospitality organizations in the world including the United States, Canada, Europe, Asia and Africa. Westmont Hospitality has a very diversified portfolio ranging from…
| Field | Value |
|---|---|
| Industry | Hospitality |
| Company size | 1 employee |
| Headquarters | Houston, TX |
| Organization type | Privately Held |
| Specialties | Hospitality |
| Open jobs on Jobsy | 70 |
| View page |
Job Description
Position: Slot Host
Reports To: VIP Relations Manager
OUR COMPANY
Parq Casino – Dive into the excitement at downtown Vancouver’s only casino!
At Parq Vancouver, you can find a beautiful casino with high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof. Parq is where locals and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city.
We are proud to celebrate Vancouver, its beauty, and its people, which we do through creating unique experiences and building relationships with locals, visitors and like-minded businesses.
OVERVIEW
The Slot Host will work with the Slot and Guest Services team as well as various operations department to identify and develop strategic relationships with guests, and to create an exclusive VIP experience while providing superior service to our guests while on site. As the Slot Host , this role will manage relationships with guests and all non-gaming and gaming departments to ensure smooth running operations and seamless superior service.
Cultivating strong relationships with our players and staff will grow loyalty to our operations and translate to our long term financial success. The Slot Host will work with the Director of Slots & Guest Services under the Chief Operating Officer to analyze and strategize the performance opportunity of revenue and services provided to our guests.
WHY WORK AT PARQ
- Extended Health and Dental Benefits
- RSP/RRSP Matching
- Employee and Family Assistance Program
- Tuition Reimbursement
- 20% off at Parq Food & Beverage Outlets
- Discounted rates at local businesses within the community
- Volunteer opportunities
- Employee Recognition Program
- Opportunities for growth and development
- Companywide events
- Refer a Friend Program!
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DUTIES AND RESPONSIBILITIES
- Create a culture of complete guest satisfaction through all interactions with Associates and guests
- Develop player loyalty with existing players and drive new player acquisition in active play
- Work closely with the VIP team to enhance player experience
- Assist guests with information on services available and coordinate all necessary arrangements as requested
- Gather feedback from guests through surveys, comment cards, and direct communication
- Suggest ideas for enhancing service by evaluating and analyzing current service performance
- Analyze guest feedback to identify trends, areas of improvement, and opportunities to enhance guest experience
- Develop and maintain a strong relationship with VIP Slot guests to enhance their loyalty and satisfaction
- Contact players regarding available offers, promotions, and invitations to VIP events
- Arrange transportation to the property either through a network of representatives, directly with guest, or on a group/individual basis
- Provide scheduling arrangements for hotel and/or restaurant when required
- Adhere to company strict confidentiality of all information of players and casino policies and procedures
- Resolve guest relations issues with the assistance of all management
- Assists with organization and implementation of players’ parties, special events and
promotions
- Anticipate guests needs and proactively provide assistance to enhance their overall experience
- Other duties as assigned
QUALIFICATIONS AND EXPERIENCE
- Must have good overall communication skills in English (verbal, written, spoken), an asset to be able to communicate in other languages
- Minimum of 1 year of experience in a customer service environment, as a Host or Concierge is an asset, casino industry related experience preferred
- Knowledge of current casino operations is preferred
- Ability to effectively manage time and perform multiple tasks simultaneously
- Must be proficient with customer Point-of-Service systems
CERTIFICATES AND/OR LICENSES REQUIREMENTS
- Ability to obtain a valid GPEB registration
- Ability to complete all BCLC required trainings
- Serving it Right Certification
PHYSICAL REQUIREMENTS
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- Able to lift, handle, and transport materials that are over 20lbs
- Required to sit, stand and walk during working hours
- Must be able to work various shifts including overnights, weekends, and holidays
At Parq Casino, we believe in fostering a culture of connection, care, responsibility and sustainability. We’re honored to be recognized with the Untapped 2022 Workplace Inclusion Champion Award for Medium & Large Businesses. We are committed to cultivating and preserving a safe, respectful and diverse work environment for all our associates. Parq welcomes all interested applicants to apply to our positions! If you require assistance or accommodation during the recruitment process, please contact us.
We would like to acknowledge that at Parq Casino we live and work on the unceded traditional territories of the Coastal Salish peoples of the Musqueam, Squamish, and Tsleil-Waututh Nations
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