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Posted 2 months ago

Solution Architect – Salesforce Service Cloud Voice, Amazon Connect & Contact Center

@ Astra North Infoteck Inc.

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Toronto, Ontario

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SIGNALS

Overview

Astra North Infoteck Inc. is hiring a Solution Architect to design and implement voice-enabled contact center solutions on Salesforce Service Cloud Voice integrated with Amazon Connect. The work covers Salesforce customization, omni-channel routing, IVR flows and team leadership during deployment.

Responsibilities:

  • Design and implement voice-enabled contact center solutions
  • Integrate Salesforce Service Cloud Voice with Amazon Connect
  • Customize Salesforce with Apex, Flows and Process Builders
  • Translate business requirements into scalable designs and technical specifications
  • Support deployment and lead teams

Requirements summary:

  • Experience designing voice contact center solutions with Salesforce and a CIVR system (Amazon Connect preferred)
  • Expertise in CRM, telephony and customer service operations
  • Experience troubleshooting Salesforce integrations with internal and external systems
  • Experience with omni-channel routing for voice and digital channels
  • Understanding of IVR flows, queues, routing profiles and Contact Lens

Tools & skills

Salesforce Service Cloud VoiceAmazon ConnectApexSalesforce FlowProcess BuilderContact Lens
Source and dates

Source type not verified · zoho

Employer posting date
2026-08-30
First seen by our source
2026-10-11
Source record updated
2026-10-11

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SenioritySenior
DepartmentSoftware development
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Astra North Infoteck Inc.

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FieldValue
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Job description

Solution Architect – Salesforce Service Cloud Voice, Amazon Connect

Solution Architect Position Salesforce Service Cloud Voice:

• Experience on Designing, Configuring and implementing Voice-Enabled Contact Center Solutions using Salesforce and any CIVR system(Amazon Connect preferred).

• Should have expertise in CRM, Telephony Knowledge, Customer Service Operations to deliver optimized and scalable voice experiences.

• Experience and Troubleshooting working with Salesforce Integrations with Other Internal and External Systems.

• Experience in Implementing Omni-channel Routing for Voice and Digital Channels, also Salesforce Agent Force.

• Experience Customizing Salesforce Components: Apex, Flows and Process Builders.

• Translate the Business Requirement into Scalable Contact center Designs, and Technical-Specifications.

• Design SCV Solutions: Integrating Salesforce Service Cloud Voice with Amazon Connect to improve Customer Interactions.

• Understanding and experience on IVR Flows, Queues, Routing Profiles and Contact Lens.

• Support Deployment and Lead the Teams.

• Good to have experience working with Telephony Provider Platform with the Services (Preferably Amazon connect).


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