Contact Center Solution Architect – Salesforce Service Cloud Voice | Amazon Connect | MuleSoft | IVR | CTI
Toronto, ONAN
Astra North Infoteck Inc.
Candidates need hands-on experience with Salesforce Service Cloud Voice and Amazon Connect, strong knowledge of IVR, telephony and CTI architecture, and MuleSoft API-led integration. Knowledge of conversational AI, integration security and governance is also required.
Salesforce Service Cloud Voice, Amazon Connect, MuleSoft, Amazon Lex, AWS Lambda, Contact Lens
Solution Architect – Salesforce Service Cloud Voice, Amazon Connect & Contact Center
Toronto, ONAN
Astra North Infoteck Inc.
Candidates need experience designing voice contact center solutions, working with Salesforce customization, telephony and integrations, and leading teams. Amazon Connect experience is preferred.
Salesforce Service Cloud Voice, Amazon Connect, Apex, Salesforce Flow, Process Builder, Contact Lens