Omilia is the global standard for AI-driven customer service transformation. Our native Self-Learning Agentic CX platform revolutionizes how enterprises engage with customers — automating interactions with precision, empowering agents in real time, and delivering seamless, personalized experiences across all channels. Powered by deep expertise in developing proprietary Agentic AI technology, and multi-layered anti-fraud capabilities, we enable enterprises to move decisively…
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AI-driven customer service transformation with Agentic AI and advanced anti-fraud protection.
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Omilia is the global standard for AI-driven customer service transformation. Our native
Self-Learning Agentic CX platform revolutionizes how enterprises engage with customers — automating interactions with precision, empowering agents in real time, and delivering seamless, personalized experiences across all channels.
Powered by deep expertise in developing proprietary Agentic AI technology, and multi-layered anti-fraud capabilities, we enable enterprises to move decisively and safely into the era of AI-first contact centers. Omilia’s Self-Learning Agentic CX learns from across the entire customer journey — from self-service to live agent interactions — unlocking continuous improvement and breaking the “glass ceiling” of containment that legacy siloed models can’t achieve.
Omilia is trusted by the world’s most demanding enterprises including Capital One, Discover Financial Services, Taco Bell, RBC, DWP, First Financial Bank, Purolator, and PSEG. Built on over two decades of AI innovation, Omilia delivers measurable outcomes: lower costs, higher efficiency, and unmatched customer satisfaction — all while preserving the human touch where it matters most.
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Omilia: Omilia is trusted by the world’s most demanding enterprises including Capital One, Discover Financial Services, Taco Bell, RBC, DWP, First Financial…
Omilia needs a leader with a proven record in enterprise SaaS or conversational AI pre-sales and experience managing pre-sales teams. Candidates need deep knowledge of conversational AI, IVR and contact center automation, strong enterprise deal and commercial skills, and executive communication in professional English.
Omilia: Omilia is trusted by the world’s most demanding enterprises including Capital One, Discover Financial Services, Taco Bell, RBC, DWP, First Financial…
Candidates need a master's or PhD in linguistics, phonetics, or a related field, plus proven experience building pronunciation lexicons or G2P systems. Strong phonetic knowledge, IPA and machine-readable phoneme notation skills, and fluency in English plus one other relevant language are also required.