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Posted 168 months ago

Solutions Support Engineer

@ system canada technologies

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Toronto, Ontario

On-siteContract
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SIGNALS

Overview

system canada technologies is hiring a contract Solutions Support Engineer to monitor live deployed solutions, respond to issues by priority and severity, and resolve problems for clients. The role includes a 24/7 on-call rotation and works within service level agreements.

Responsibilities:

  • Monitor live deployed solutions proactively
  • Respond to issues by priority and severity
  • Work a 24/7 on-call rotation
  • Determine root cause of assigned problems
  • Document issues and resolution steps

Requirements summary:

  • Support of live technology solutions
  • Troubleshooting and root-cause analysis
  • Clear issue documentation
  • Client and team communication

Tools & skills

Support managers
Source and dates

Employer career site / ATS feed · smartrecruiters

Employer posting date
2013-01-09
First seen by our source
2026-10-14
Source record updated
2026-10-14

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

DepartmentCustomer service
Scheduleweekends, overnight
Work settingOffice, Client sites
PositionMostly sitting
Physical demandsphysical low · computer high

Summary and details written by AI from the posting; the employer’s posting is the authority.

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system canada technologies

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FieldValue
Open jobs on Jobsy399
Job description

Company Description

SCT resources have a broad range of skills in different technologies. The large skill-set has been made possible by a conscious focus on strengthening our skills base. Every person selected for our team brings something new, something that adds to our offerings. We learn continuously, both on the job and through formal training programs.

Job Description

Company: SystemCanada | www.systemcanada.com

World wide office: Canada - USA - Australia - UK - South Africa - New Zealand - Ireland - Japan

Job Description

  • Proactively monitor live environments to ensure proper functionality of deployed solutions
  • React to problems in accordance to priority and severity of issue, as agreed upon with your manager(s) and the client, in order to maintain service level agreements.
  • Interact with development organization on open issues requiring development support
  • Work as a member of the solution support team and take part in a 24/7 on-call rotation.
  • Interface with the Solutions Support Manager, other support engineers in the team and clients on outstanding issues
  • Systematically determine root cause for all raised problems assigned
  • Work within procedures and processes for resolving issues, ensuring no shortcuts are taken
  • Properly documenting issues, paying particular attention to the details of the issues and the steps required to resolve them

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