Spa Concierge

Spa Concierge

Everwild Nordic Spa and Hotel, Canmore

About Everwild

Everwild is a growing chain of boutique Nordic spas and hotels based in Canmore. We are an energetic team driven by our core values and providing our guests a home away from home.

Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.

Why Work for Us?

• A gratuity program!
• Group health benefits plan (Dental, Vision, Paramedical, and more)
• Generous staff discounts at all our properties
• Family and friends discount at Basecamp properties
• Free access to the Everwild Nordic Spa
• Discounts on food & beverage at Rhythm & Howl
• Company paid staff events.
• Room for advancement in our growing company
• Be part of western Canada's fastest-growing hospitality brand
• A hands-on people focused Basecamp culture

Position Overview

Under the supervision of the Assistant Spa Manager and Spa Supervisor, the Spa Concierge plays a crucial role in in creating a positive first impression and ensuring that all guests have a warm, welcoming, and memorable experience from the moment they arrive.

Shifts: Full-time/Permanent. Days, evenings & weekends.

Wage: $20 per hour

Key Responsibilities

Guest Experience & Reception

• Greet guests in a friendly and professional manner as they arrive at the spa. Ensure guests feel welcomed, valued, and comfortable.
• Address guest inquiries and concerns about services, products, and amenities. Provide information on treatments, spa packages, promotions, and policies.
• Efficiently check guests in and out of the spa, handling payments, billing, and any required documentation.
• Collect and report guest feedback, both positive and negative, to improve service quality and guest satisfaction.

Operational Efficiency

• Schedule, confirm, and modify appointments for spa services, ensuring accurate and timely bookings.
• Work closely with spa therapists, managers, and other team members to ensure smooth operations and high-quality guest service.
• Ensure the front desk area is clean, organized, and well-stocked with promotional materials, brochures, and necessary spa items.

Sales & Marketing

• Promote and sell spa products and services, recommending packages and upgrades to enhance the guest experience.

Requirements

• Previous experience in customer service or hospitality, preferably in a spa or wellness environment.
• Strong communication skills and a friendly, professional demeanor.
• Ability to manage multiple tasks in a fast-paced environment.
• Knowledge of spa services, treatments, and products is a plus.
• Proficiency in computer systems and booking software.
• Excellent organizational skills and attention to detail.
• Ability to maintain a calm and positive attitude under pressure.
• Ability to work flexible hours, including weekends and holidays.

Basecamp Resorts and Everwild is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at [email protected] to discuss your needs confidentially.

Full time, Monday to Sunday
Full time = 40 hours per week