Posted 2 months ago
Specialist, Customer Service Representative
@ RXO CAPACITY SOLUTIONS INC. BROKERAGE
Burnaby, British Columbia
Overview
RXO Capacity Solutions Inc. Brokerage is hiring a Specialist, Customer Service Representative to ensure internal and external customers receive excellent service. The role involves managing customer account profiles, analyzing orders, and scheduling pickup appointments within shipping capacity. It requires at least one year of transportation or customer service experience, with a stated salary of $55,000 annually plus possible bonus or commission.
Pay:
$55,000 a year
Responsibilities:
- Act as advocate for customers to meet and exceed expectations
- Analyze incoming orders against customer agreement constraints
- Maintain and update customer account profiles
- Establish plans to align service partners
- Schedule pickup appointments within shipping capacity
Requirements summary:
- At least 1 year of transportation or customer service experience
- Bachelor's degree preferred
- 2 years of call center experience preferred
- Excellent verbal and written communication skills
- Strong organizational and investigative skills
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-09-16
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-22
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (preferred) |
| Perks mentioned | Generous paid time off, Retirement plan, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
RXO CAPACITY SOLUTIONS INC. BROKERAGE
| Field | Value |
|---|---|
| Open jobs on Jobsy | 8 |
Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
At RXO, exceptional customer service is at the heart of our success. As the Specialist, Customer Service Representative, you’ll work to ensure our internal and external customers receive the highest level of service from RXO. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.
What your day-to-day will look like:
- Act as an advocate and champion of the customer to fulfill, meet and exceed their expectations
- Analyze incoming orders to determine if the team can handle the order under quoted constraints of customer agreement, and offer alternatives if necessary
- Maintain, update and utilize account profiles to ensure that the requirements are documented and an accurate representation of the customer’s service expectations, processes and measurements
- Establish a plan to align service partners for success
- Review available capacity within the shipping region (if known) and schedule pickup appointments within predefined guidelines
At a minimum, you’ll need:
- 1 year of experience in transportation or customer service
It’d be great if you also have:
- Bachelor's degree
- 2 years of experience in a call center environment
- Ability to work independently, with little or no supervision and/or in a team environment
- Excellent verbal and written communication skills
- Positive, can-do attitude to achieve goals
- Excellent interpersonal and communication skills to effectively interact with internal and external customers, law enforcement, claims adjusters, etc., and to influence business/function leaders
- Strong organizational and investigative skills
Does this sound like you? Check out what else RXO has to offer.
Why Join Us:
Our Benefits
Supplemental medical, dental, and vision plans to keep you at peak performance
Pension plan with an employer matching contribution
Company-paid disability and life insurance
Mental health resources and Employee & Family Assistance Program (EFAP)
Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days
Our Culture
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here.
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