Specialist, Training

Title: Training Specialist

Position Close Date: November 23, 2026

Location : To be Determined

The Specialist, Training is responsible for designing, delivering, and evaluating employee training programs that strengthen workforce capabilities, support technology adoption, and enhance operational effectiveness across Sunrise Credit Union.

Reporting to the Manager, Change Management & Internal Communications, this role supports employee onboarding, systems training, and ongoing professional development, with a focus on helping employees effectively use business applications, including Salesforce and nCino. The Specialist collaborates with Digital Solutions Support, business leaders, and subject matter experts to translate technical and operational knowledge into accessible, engaging learning experiences that support employee performance, organizational change, and Sunrise's member-focused culture.

Key Responsibilities & Duties

Training Design & Delivery

· Design, develop, and deliver training programs that support employee onboarding, systems proficiency, operational processes, and ongoing development needs.

· Facilitate in-person and virtual training sessions, workshops, and one-on-one coaching to accommodate diverse employee learning needs.

· Develop training materials, including user guides, step-by-step instructions, screenshots, video tutorials, and other digital learning resources.

· Conduct training needs assessments with business leaders to identify knowledge gaps and recommend appropriate learning solutions.

· Ensure training programs reflect organizational policies, operational procedures, regulatory requirements, and industry’s best practices.

Systems & Platform Training

· Develop and deliver onboarding and ongoing training for business applications, including Salesforce, nCino, and other organizational systems.

· Collaborate with Digital Solutions Support and subject matter experts to understand new system functionality, enhancements, and process changes.

· Create and update training materials to support system implementations, enhancements, and changes to business processes.

· Provide ongoing, refresher and ad-hoc training to employees on system functionality, business processes, and appropriate use of digital platforms.

· Partner with business process owners and subject matter experts to ensure training materials reflect approved workflows, procedures, and consistent system usage.

· Support employees in building confidence and proficiency with digital platforms, escalating technical issues to the appropriate support teams.

Learning Technology & Administration

· Utilize the Learning Management System (LMS) and digital learning tools to support training delivery, tracking, and evaluation.

· Maintain accurate, accessible, and up-to-date training materials and resources in collaboration with the Learning & Development Coordinator.

· Leverage e-learning tools and digital platforms to create engaging and effective learning experiences.

· Ensure training materials meet accessibility standards under the Accessibility for Manitobans Act (AMA).

Stakeholder Collaboration & Change Support

· Partners with business leaders, Digital Solutions Support, Risk, Operations, and Member Experience teams to align training with organizational needs.

· Support change management initiatives by developing and delivering training that prepares employees for new systems, processes, and ways of working.

· Collaborate with the Manager, Change Management & Internal Communications to coordinate training activities with change and communications plans.

· Provide coaching and learning support to employees to reinforce knowledge, improve performance, and encourage continuous learning.

Reporting & Continuous Improvement

· Evaluate training effectiveness using employee feedback, assessments, participation data, and performance indicators.

· Identify opportunities to improve training content, delivery methods, and employee learning experiences.

· Monitor recurring employee questions and training gaps to recommend additional learning resources or refresher sessions.

· Maintain training documentation and provide regular updates on training activities, outcomes, and improvement opportunities.

Education & Qualifications

· Post-secondary degree or diploma in Education, Human Resources, Business Administration, Communications, or a related field.

· Minimum 3 years of experience in training delivery, instructional design, employee development, or a related field.

· Or an equivalent combination of education and experience.

· Demonstrated ability to learn complex business systems and translate technical information into clear, practical training materials.

· Demonstrated experience developing and delivering in-person and virtual training programs.

· Experience creating instructional materials, user guides, and digital learning resources.

· Strong understanding of adult learning principles, training methodologies, and program evaluation.

Preferred

· Experience in a credit union, cooperative, financial institution, or other regulated environment.

· Experience delivering training for enterprise systems, including Salesforce, nCino, or similar business applications.

· Familiarity with Learning Management Systems (LMS) and digital learning platforms.

· Experience developing e-learning content using tools such as Articulate 360, Captivate, or Rise.

· Experience supporting system implementations, organizational change, or employee onboarding initiatives.

· Professional training or instructional design certification, such as Certified Training and Development Professional (CTDP).

Core Skills & Competencies

· Strong ability to develop and deliver engaging, practical training programs for diverse employee audiences.

· Ability to quickly learn business applications, understand workflows, and translate technical information into accessible training resources.

· Excellent written, verbal, facilitation, and presentation skills, with the ability to explain complex concepts clearly.

· Knowledge of adult learning principles, digital content development, and effective training methodologies.

· Strong interpersonal skills to build relationships with business leaders, subject matter experts, and employees.

· Ability to assess training needs, evaluate learning effectiveness, and identify practical improvements.

· Ability to provide constructive guidance, respond to learning needs, and support employee confidence and proficiency.

· Strong organizational and time management skills, with the ability to coordinate multiple training initiatives and priorities.

· Highly motivated, adaptable, and proactive, with strong attention to detail and the ability to work independently.

Why Sunrise?

Sunrise is committed to fair and meaningful employment within a safe and respectful workplace. We support staff with progressive HR practices, training, and the tools they need to help our members today and tomorrow. Our employees are diverse, proud, and motivated — and we expect the same energy from those who lead.

Sunrise is proud to offer one of the most comprehensive benefit programs; individualized training and development programs and incentive pay plan.

We thank all applicants, but only those selected for an interview will be contacted.