Posted 14 days ago
Specialist - User Experience Design
@ Ateko, backed by Bell Canada
Ontario
Overview
Ateko, backed by Bell Canada, is hiring a contract UX and Customer Experience Designer to enhance a ServiceNow-based request portal for business customers. The role covers research, ideation, design of digital interfaces, wireframes, prototypes and usability testing, with stakeholder collaboration and management of multiple project timelines. The posting requires at least 3 years of UX or CX design experience and a related bachelor's degree or equivalent.
Responsibilities:
- Lead research, ideation and design of business customer digital interfaces
- Create wireframes, prototypes, user scenarios and usability tests
- Translate complex requirements into intuitive, accessible experiences
- Align designs with brand guidelines in collaboration with visual designers
- Manage design deliverables and timelines across multiple projects
Requirements summary:
- 3+ years UX, CX or customer-focused design experience
- Bachelor's in graphic design, UCD, HCI, marketing or equivalent
- Knowledge of user-centered design and user research
- Knowledge of online customer engagement platforms and digital channels
- Strong communication and presentation skills
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-10-27
- First seen by our source
- 2026-11-11
- Source record updated
- 2026-11-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Design & creative |
| Experience | 3+ years |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Encouraged to apply | People with disabilities |
| Education | Bachelor’s degree (required) |
| Fields of study | Graphic Design, User-Centered Design, Human-Computer Interaction, Marketing |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Ateko, backed by Bell Canada
| Field | Value |
|---|---|
| Open jobs on Jobsy | 6 |
We are looking for an experienced UX / Customer Experience Designer to support the enhancement of a ServiceNow-based request portal. This individual will lead and contribute to research, ideation, and the design of intuitive digital experiences for business customers.
The ideal candidate has strong experience in user-centered design, translating complex requirements into simple experiences, and collaborating with business and technical stakeholders.
Key Responsibilities
- Support user experience design enhancements for a ServiceNow Request Centre / customer portal.
- Lead research, ideation, and design of digital interfaces for business customers.
- Collaborate with stakeholders to combine business requirements, customer needs, user research, and technology constraints into effective design decisions.
- Transform complex tasks and requirements into intuitive, accessible, and easy-to-use experiences for both new and experienced users.
- Execute visual, information, interaction, and service design elements that meet business and customer needs.
- Create and support wireframes, user scenarios, prototypes, usability testing, and other UX/CX deliverables.
- Collaborate with visual designers to ensure final designs align with established brand guidelines and visual identity.
- Clearly communicate design decisions and recommendations to stakeholders.
- Ensure a consistent user experience across multiple products and areas.
- Provide a CX/UX perspective when addressing day-to-day usability issues.
- Manage design deliverables and timelines across multiple projects.
Qualifications & Experience
- Minimum 3 years of experience as a Customer Experience Specialist, UX Designer, or in a similar customer-focused design role.
- Bachelor’s degree in Graphic Design, User-Centered Design, Human-Computer Interaction (HCI), Marketing, or an equivalent combination of education, training, and experience.
- Strong knowledge of user-centered design practices, particularly in environments with complex business requirements.
- Experience gathering, analyzing, and interpreting customer experience and user research insights.
- Solid knowledge of online customer engagement platforms and digital channels.
- Strong analytical and problem-solving skills.
- Excellent communication and presentation skills.
- Demonstrated ability to collaborate effectively with cross-functional teams and stakeholders.
Key Skills
- UX / CX Design
- User-Centered Design (UCD)
- User Research & Usability Testing
- Wireframing & Prototyping
- Interaction & Information Design
- Service Design
- ServiceNow / Digital Portals
- Stakeholder Management
- Customer Journey & Experience Design
- Cross-functional Collaboration
ACCESSIBILITY
We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [email protected] to make arrangements.
If you have questions regarding accessible employment at Ateko please email our Human Resources team at [email protected]
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