Sr. Business Manager

Why you’ll love Softchoice:

At Softchoice, a World Wide Technology (WWT) company, we work together to make a new world happen. As an IT solutions provider serving U.S. commercial and SMB organizations, as well as the entire Canadian market, we help organizations turn ambition into real‑world outcomes. We do this through the delivery of secure cloud, AI, software and digital workplace solutions that enable agility, innovation and growth.

With a highly engaged, high-performing team, we are certified as a Great Place to Work® in both Canada and the United States, and have been recognized as a Best Workplace in Canada for more than 20 years. We stand proudly for our people and their success through career development and advancement, and continuously strive to do what’s good for our people and communities.

As part of WWT, we connect customers to the global scale, advanced innovation, world-class partnerships, and deep expertise of a leader in AI and digital transformation. This includes access to WWT’s Advanced Technology Center (ATC), a collaborative ecosystem featuring state-of-the-art hardware and software that enables customers and partners to conceptualize, test, and validate innovative solutions before deploying them at scale.

The impact you will have:

The Senior Business Manager is the business operator and strategic partner to the Regional Vice Presidents (RVPs) who own P&L results across Softchoice’s sales regions and segments. This role translates regional strategy, growth targets, and P&L accountability into clear, measurable execution across multiple regions, segments, and teams.

The Senior Business Manager owns the regional business plan, scorecard, and business outlook, and has direct influence over and day-to-day management of the P&L levers behind them. The role acts as a trusted advisor to the RVPs on performance, investment, and organizational decisions. The role runs the region’s operating rhythm, shapes resource and investment recommendations, and leads cross-functional alignment with Sales Operations, Finance, HR, Enablement, Marketing, and other teams at the director and VP level. The goal is to give the RVPs the leverage to run their regions as a business.

This role does not manage sellers or own centralized programs. Central teams design the frameworks; the Senior Business Manager applies them regionally and turns them into decisions and action. The RVPs retain ownership of the P&L. The role reports to the Vice President and works as a senior individual contributor with no direct reports. The role operates with significant autonomy and broad influence across the regional leadership teams.

What you'll do:

1. Regional strategy, planning and performance

• Own the regional business plan, scorecard, and business outlook covering revenue, gross margin, direct contribution, pipeline, and productivity. Directly manage and influence the P&L drivers, while the RVPs retain ownership of the results.
• Lead annual and quarterly planning, including target setting, quota and territory allocation, coverage models, and long-range regional strategy, in partnership with Finance and Sales Operations.
• Turn performance data into insight. Identify gaps, risks, and opportunities, quantify their impact, and bring clear, decision-ready recommendations to the RVPs and the Vice President.
• Own forecast quality and gap-to-plan management, and recommend corrective actions before quarter-end risk materializes.
• Serve as the trusted advisor and thought partner to the RVPs on regional priorities, trade-offs, and sequencing.
• Prepare and present executive-level materials for the Vice President, senior leadership, and regional town halls.

2. Operating rhythm and leadership alignment

• Design and run the regional operating rhythm: weekly, monthly, and quarterly business reviews, including agendas, inputs, decisions, action tracking, and follow-through.
• Hold regional Directors and cross-functional leaders accountable to commitments by tracking actions to closure and escalating risks with recommendations.
• Standardize inspection routines and performance conversations across teams, so the region operates consistently.
• Facilitate regional leadership meetings, offsites, and planning sessions.

3. Resource and investment management

• Advise the RVPs on headcount, coverage, investment, and capacity decisions, supported by business cases, scenario modelling, and return-on-investment analysis.
• Manage regional budget, expense, and headcount planning with Finance and HR, with RVP sign-off, and recommend reallocation when outcomes do not match investment.
• Track whether resources, including new hires, programs, and tools, are deployed effectively and deliver the expected outcomes such as ramp time, productivity, and margin.
• Contribute to organizational design and talent decisions in partnership with HR, including role design, span of control, and succession planning.

4. Cross-functional leadership and orchestration

• Lead the region’s partnership with Sales Operations, Finance, HR, Enablement, Marketing, and other teams, influencing Directors and VPs without direct authority.
• Drive complex, multi-team dependencies and issues to resolution so the RVPs do not have to coordinate everything directly.
• Apply centrally designed frameworks, programs, and tools regionally, and give structured feedback to central teams to shape what comes next.
• Represent the region in enterprise planning forums and communicate regional priorities and decisions to senior stakeholders.

5. Change leadership and continuous improvement

• Lead regional adoption of new go-to-market models, tools, and ways of working, with clear communication, measurable adoption targets, and outcome tracking.
• Identify and lead process improvements that simplify work for sellers and leaders, reduce administrative load, and improve regional efficiency.
• Use data, analytics, and AI-enabled tools to improve the speed and quality of regional decisions.
• Mentor and share best practices with peers in business operations roles in other regions.

What you'll bring to the table:

• 10+ years of progressive experience in sales operations, business operations, strategy, corporate finance, or consulting, with 5+ years in a senior or leadership role in a technology, software, cloud, or services organization.
• Proven experience managing, influencing, or directly supporting a P&L, business plan, or forecast for a large B2B sales organization.
• Track record of acting as a trusted advisor to senior executives, with executive presence and the ability to challenge and influence at VP level.
• Advanced financial and analytical skills, including forecasting, scenario modelling, and investment business cases.
• Demonstrated success leading enterprise-level operating cadences and cross-functional initiatives, influencing without direct authority.
• Experience driving change at scale, including the rollout and adoption of new tools, programs, or operating models.
• Advanced proficiency with CRM (such as Salesforce), BI and reporting tools, and Excel; experience applying AI-enabled tools to planning and analysis.
• Exceptional written and verbal communication, sound judgment, and discretion with confidential information.
• Bachelor’s degree in business, finance, or a related field required; MBA or equivalent experience strongly preferred.

Compensation:

A reasonable estimate of the current base pay range for this position in Toronto is $106,400 to $133,000, annually + 14% as target incentives.

Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ.

Softchoice offers a comprehensive and competitive benefit plan to all full-time employees, which includes:

• Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program
• Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance
• Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave
• Additional Perks: Employee Discount Program

Softchoice uses artificial intelligence (AI) at one or more stages of its hiring process, including to screen, assess, select and/or rank applicants. AI is used to support, and not to replace, human decision-making, and a member of our hiring team reviews candidates before employment decisions are made. Depending on the location of the role and the applicant, additional notices and rights may apply and will be provided separately where required.

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 21 consecutive years
• Inclusive Culture: We are committed to a company culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to [email protected]. We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 7802

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