Posted 25 days ago
Sr. Operations Manager
@ Amazon Canada Fulfillment Services, ULC
St. Thomas, Ontario
Overview
Amazon Canada Fulfillment Services is hiring a Sr. Operations Manager for its YXU1 fulfillment centre near London, Ontario, to be responsible for budgets, people development and operations objectives across the site. The role leads Operations and Area Managers, drives Lean and quality initiatives, and covers on-site work with flexible hours including overnight, weekends and holidays. Base pay is $116,100 to $193,900 CAD annually, plus possible sign-on payments and RSUs.
Responsibilities:
- Drive quality, process change and Lean initiatives for the functional area
- Manage safety, quality, performance and customer experience of inbound or outbound operations
- Set expectations for and hold Operations and Area Managers accountable
- Share best practices across departments, shifts and the network
- Coordinate HR, finance, facilities, safety and IT support for projects
Requirements summary:
- Bachelor's degree or equivalent
- 7+ years direct management experience in manufacturing, production or distribution
- Experience with full staffing lifecycle
- Experience with performance metrics, process improvement and Lean
- Flexible hours including overnight, weekends and holidays
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · amazon
- Employer posting date
- 2026-10-15
- First seen by our source
- 2026-10-16
- Source record updated
- 2026-11-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Manufacturing & production |
| Experience | 7+ years |
| Management experience | 7+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Schedule | holidays, weekends, overnight |
| Travel | air: none · ground: none |
| Work setting | Warehouse |
| Position | Sitting and standing |
| Physical demands | physical moderate · lift 49 lb · computer moderate |
| Education | Bachelor’s degree (required), Master’s degree (preferred) |
| Fields of study | Engineering, Operations |
| Perks mentioned | Generous paid time off, Retirement plan, Performance bonus |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Amazon Canada Fulfillment Services, ULC
| Field | Value |
|---|---|
| Open jobs on Jobsy | 62 |
Description
This is on-site role for YXU1 FC which is a Gen10.2 ARS FC location near London, Ontario in CACF network.
Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.
Responsibilities:
• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.
Additional Job Elements:
• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
• Continual standing and/or walking an average of 5 miles daily
• Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)
Basic Qualifications
- Bachelor's degree or equivalent
- Work flexible hours as business demands, including overnight, weekends and holidays
- 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
- Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination.
- Prior experience with performance metrics, process improvement and Lean techniques
Preferred Qualifications
- Interest in long-term career development through assignments in multiple FCs across the nation
- Degree in Engineering, Operations or related field and MBA preferred
- Experience with a contingent workforce during peak seasons
- Ability to handle changing priorities and use good judgment in stressful situations
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.
CAN, ON, St. Thomas - 116,100.00 - 193,900.00 CAD annually
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