Sr Product Owner

Who we are

ML arteka is one of the fastest-growing IT Services and Consulting companies in Canada and serves some of the most iconic brands, including Google, Loblaws, Staples, Telus, Bell, Rogers, CIBC, BMO, CMLS, Fossil, Fitbit and more.

Over the last decade, we have achieved 100% client retention and earned more than 20 notable industry recognition. This reflects our reliability in delivering what we promise and the quality we bring to every engagement.

Join our growth-driven culture and help us lead, innovate, and simplify. We are looking for a team members who embody our values:

• Empathetic - we listen, we understand, and are considerate of everyone
• Persevering - we dont give up on challenges or people and go all the way
• Inclusive - we value everyone and their perspectives
• Reliable - we deliver what we promise, and more
• Innovative - we make things better than they were yesterday

The role

For this role, we are looking for someone who’s more Digital and Tech focused but can easily translate to business outcomes. For example, if we’re seeing a fallout at a certain step it may be because of an api error, however, the api error might be because of certain business logic (like no plans were configured for that type of customer), rather than focusing on a code fix as the only solution.

You will

• Own and manage the product roadmap for offer presentment capabilities across retail, call centre, and assisted sales channels
• Define how offers are surfaced, prioritized, grouped, and displayed to agents, covering recommendations, promotional visibility, save and retention offers, cross-sell, and upsell
• Translate offer strategy into epics, user stories, acceptance criteria, process flows, eligibility scenarios, offer hierarchy rules, and edge-case handling
• Manage platform and integration dependencies across CRM, agent desktop, offer management, pricing, campaign, billing, customer profile, and commerce platforms
• Work with retail and call centre stakeholders to reduce friction, improve offer discoverability, and build agent confidence in presenting offers
• Coordinate testing, UAT, launch readiness, operational communications, defect triage, production validation, and post-launch monitoring
• Establish standards for offer display, offer language, eligibility messaging, offer ranking, and presentment behavior across assisted channels
• Set and monitor KPIs for offer visibility, adoption, conversion, attachment rates, save and retention performance, agent efficiency, and defect reduction

Who you are

• 5+ years in Product Management, Product Ownership, Business Systems Analysis, Technical Delivery, or a related digital or platform role
• Experienced with agent-facing, sales-facing, care-facing, commerce, CRM, offer, pricing, or customer management platforms
• Strong at translating complex business requirements into delivery-ready user stories, acceptance criteria, and technical requirements
• Comfortable with offer eligibility, customer segmentation, pricing, promotions, recommendation logic, and decisioning concepts
• Technically fluent across offer lifecycle and governance, agent desktop and CRM workflows, REST/API concepts and integration patterns, funnel and adoption analytics, and release delivery (UAT, regression, defect triage, rollback planning)
• Skilled at managing cross-functional dependencies across engineering, architecture, operations, marketing, sales, and analytics
• Analytical, using data, defects, agent feedback, and performance insights to guide prioritization
• Experienced in Agile delivery, Kanban and/or Scrum, with strong backlog ownership and refinement discipline
• Clear communicator who can explain technical concepts to business stakeholders and translate business needs into scalable platform capabilities
• Bonus: telecom, retail, or call centre background; familiarity with recommendation engines, rules engines, or decisioning platforms; experience improving frontline sales workflows or omni-channel consistency

What to expect

Besides Competitive Salary and working for one of Canadas Best Managed and Top 50 Technology Companies, you should expect:

• Purposeful Work: autonomy, resources, and time you need to do what matters for our clients and most importantly - you
• Positive Environment: recognition coupled with a flexible environment that celebrates diversity, inclusivity and encourages everyone to achieve their best
• Growth & Development: opportunities to grow professionally and personally through mentorship, training, and development programs
• Transparency & Trust: direction, purpose, mission, and expectations are never a secret; you will always know where you stand as well as where you are going
• Exclusive Perks: discounts on shopping, the gym, insurance, mobile phone plans, not to mention an office smoothie bar and enough coffee to make you vibrate
• Meaningful Benefits: life happens. You will get health, dental, vision, disability, travel insurance, and much more all covered by us
• Unforgettable Events: team bonding, BBQs, office lunches (pizza, always pizza), gala dinners, and any other excuse to have fun

Inclusion and equal opportunity employment

ML arteka is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status, or any other legally-protected factors. Disability-related accommodation during the application process is available upon request.

Are you ready to join the award-winning team and help us accelerate digital transformation?