Student Affairs Case Coordinator

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement.

We are one of Canada’s outstanding comprehensive universities, where excellence and innovation thrive! Brock has been proudly recognized as a Hamilton-Niagara Top Employer for eight consecutive years. Brock continues to earn recognition as one of Canada’s Best Employers and one of Canada’s Best Employers for Diversity in 2026. For the second consecutive year, Forbes, in partnership with Statista, also named Brock one of Canada’s Top Employers for Company Culture. At Brock, you will find a welcoming, inclusive community and an exciting range of meaningful career opportunities.

Ignite new possibilities for your career. Break through at Brock.

Post End Date:

November 26, 2026 at 11:59 PMThis job advertisement is to fill an existing vacancy in the Administrative Professional (Employee Group)

About the Role:

The Student Affairs Case Coordinator supports the Director, Student Affairs by independently coordinating complex, high-risk and highly sensitive student matters. The role integrates advanced case management, early identification and intervention, non-clinical risk assessment, policy administration, alternative dispute resolution, and evidence-informed analysis to support students who may be vulnerable or at risk of harm to themselves or others, while balancing individual needs, campus safety, institutional risk, procedural fairness, and legal and privacy obligations.

This is a 12 Month Fixed-Term Contract Position with a possibility to extend.

The Student Affairs Case Coordinator will:

• Meet individually with students to understand their challenges and needs related to health, well-being, and academic success and advise on both on-and off-campus resources;
• Develop, facilitate and coordinate support plans and services for students who are at-risk of harm to themselves or others;
• Maintain accurate, timely, and comprehensive case documentation, including intake assessments, ongoing risk assessments, intervention plans, decisions, consultations, outcomes, and follow-up, in accordance with University records-management requirements, professional standards, privacy legislation, and applicable University policies;
• Conduct comprehensive risk assessments to identify, evaluate, and mitigate risks to the safety and well-being of the campus community, as well as institutional risk, through appropriate intervention, risk management, and coordinated response strategies;
• Monitor and conduct follow-up with students identified as at risk to evaluate the effectiveness of interventions, reassess evolving risk factors, and provide evidence-informed recommendations to the CARE Team to guide ongoing case management and decision-making;
• Apply proactive, prevention-focused case management to identify students who may be vulnerable or experiencing emerging barriers before concerns escalate into crisis, misconduct, academic disruption, or risk of harm; coordinate timely outreach, consultation, referral, and individualized support planning;
• Contribute to Campus Assessment, Response, and Education (CARE) Team meetings through advisement on students at risk and liaising with CARE Team members to coordinate support and resources;
• Provide case management for all students requiring support and system navigation through the CARE & Connect program;
• Implement restorative justice initiatives by hosting intake assessments, participating in restorative justice conferences, and providing ongoing case management services in support of the outcomes;
• Integrate information from referrals, case histories, student interactions, and relevant institutional data to identify patterns, emerging risk indicators, service gaps, and opportunities for earlier intervention, while avoiding unsupported clinical conclusions and applying professional judgement;
• Facilitate and manage Non-Academic Misconduct processes, track outcomes/data, and follow up with the respondents to ensure that planned outcomes are achieved, in consultation with Director, Student Affairs when appropriate;
• Analyze case-management and conduct data to monitor volumes, trends, risk factors, timeliness, interventions, outcomes, and recurrence; develop reports, dashboards, briefing materials, and evidence-informed recommendations for the Director and CARE Team to strengthen prevention, resource allocation, service design, and institutional decision-making;
• Serve as a subject-matter expert in the interpretation and administration of University policies, procedures, and protocols, including the Discrimination and Harassment Policy and Procedures, Student Code of Conduct, CARE protocols, and other related institutional requirements; ensure consistent, procedurally fair, trauma-informed, and well-documented application across complex matters;
• Provide oversight of the Student Conduct Council process, including monitoring the implementation of decisions and recommendations and ensuring appropriate follow-up on assigned outcomes;
• Support the Director in the assessment and implementation of student conduct measures and other restrictions or interventions in accordance with institutional policies and procedures;
• Provide mediation, conflict resolution, and problem-solving support to members of the Brock community in addressing interpersonal and other disputes;
• Collaborate with on and off campus partners including Academic Departments, SWAC, Housing, Advising, and other student support resources through CARE & Connect as well as Non-Academic Misconduct;
• Provide adjudication of Harassment and Discrimination matters in accordance with the University’s applicable policies and procedures, as directed by the Director, Student Affairs;
• Provide outreach and education regarding the CARE & Connect program and Non-Academic Misconduct process to campus and community partners.

Key Skills and Experience:

• A Bachelor’s or Master’s degree in a related field;
• Three years of experience in a role supporting persons at risk of harm to themselves or others, or providing support services, with responsibility for conducting assessment, conflict resolution, community outreach etc.;
• Knowledge of current evidence-based practices, trends and issues related to student development, student misconduct, risk management, and students-at-risk;
• Advanced working knowledge of applicable legal, regulatory, ethical, and professional requirements, including the Freedom of Information and Protection of Privacy Act (FIPPA), the Personal Health Information Protection Act (PHIPA), where applicable, the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act (AODA), the Occupational Health and Safety Act, and, for registered social workers, the Social Work and Social Service Work Act, 1998, its regulations, and the standards of practice of the Ontario College of Social Workers and Social Service Workers;
• Demonstrated ability to interpret and consistently administer complex institutional policies and procedures, exercise delegated decision-making authority, maintain procedural fairness, recognize jurisdictional and legal issues, and escalate matters for legal, privacy, clinical, or senior administrative advice when required;
• Demonstrated proficiency in quantitative and qualitative analysis, data quality, outcome measurement, trend identification, dashboard and report development, and the translation of complex case information into clear operational and strategic recommendations;
• Ability to assess complex situations, exercise professional judgement, and make well-reasoned recommendations;
• Solid computer competency including word processing, spreadsheet, database, web applications, Outlook, PowerPoint, Workday, Adobe Acrobat, etc.;
• Effective communication skills and the ability to advocate for the needs of students with various stakeholders
• Exceptional conflict management skills, with the ability to diffuse, de-escalate and respond effectively in highly emotional and/or sensitive situations such as mental health issues, suicidal ideation, eating disorders, substance abuse, etc.;
• Exceptional verbal, written, and interpersonal communication skills, including advanced active listening skills;
• Strong facilitation, training, and presentation skills;
• Ability to work independently and collaboratively with internal and external partners;
• Ability to maintain confidentiality and communicate with tact, discretion, and diplomacy;
• Excellent judgment with the ability to effectively assess the urgency of situations and implement crisis intervention skills;
• Strong problem-solving skills with the ability to identify and evaluate potential alternatives to determine an optimal outcome;
• Ability to track multiple, concurrent cases and follow up in required timelines; and
• Excellent organizational skills and ability to prioritize workload.

Preferred or Asset Skills:

• Current registration in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW), or eligibility for registration, is an asset;
• Student development theory;
• Training or experience in restorative justice procedures;
• Training or experience in non-clinical risk assessment, suicide prevention, and safety planning
• Experience with case management systems, data analysis, and outcome tracking to support evidence-informed decision making

Salary and Total Rewards:

• Job Grade K, Salary Scale ($57,400-$98,400);
• Target Hiring Range: $65,000 - $70,000
• This is a Fixed-Term Contract position that includes:
• Health & Dental Benefits: Comprehensive extended health, dental, and vision coverage.
• Pension Plan: Enrollment eligibility in the Brock University Pension Plan.
• Vacation: Up to 3 weeks per year, in addition to university holidays.
• Professional Development: Eligibility for the Brock Tuition Waiver Program.

*The final salary is based on experience, internal equity, and budget considerations within the target hiring range.

We are committed to offering flexible work arrangements where possible as outlined in our Flexible Work Arrangement Policy. As a student-centered organization, all employees are required to work on campus as needed.

Brock University is committed to creating a respectful and equitable workplace. We strive to foster a culture of diversity and inclusion in our work and learning environments. We welcome applications from all qualified individuals and actively encourage applications from women, people with disabilities, members of the 2SLGBTQIA+ community, Indigenous Peoples, people who identify as Black, African and/or Caribbean, as racialized and/or as from ethnic and cultural minority groups, and other underrepresented demographic groups at Brock and in the Niagara region. Brock also recognizes intersectionality and the interconnected identities, histories, and experiences of these aforementioned groups.

We are committed to inclusive and barrier-free recruitment, and we accommodate the needs of applicants throughout all stages of the recruitment process, as outlined in our Employment Accommodation Policy and consistent with the requirements of the Ontario Human Rights Code. Please contact [email protected] if you require a disability related accommodation so we can ensure your participation needs are met.

Brock University does not use AI Technology at any stage of the recruitment process.

We appreciate all applications received. Candidates that are selected for an interview will be contacted.

Learn more about Brock University by visiting www.brocku.ca.