Superintendent, Field Operations

Position Summary

This position is responsible for logistical operations, including the coordination of maintenance of vehicles, medical equipment, and properties used by Paramedic teams by ensuring that resources are maintained, deployed, and in optimal condition to support Paramedic Services operations. This role involves interdepartmental collaboration for strategic planning, resource management, and maintaining readiness for emergency response.

Job Title: Superintendent, Field Operations

Wage: $120,621 - $141,130 (2026)

Reports To: Deputy Chief, Operations

Department: Paramedic Service

Location: City of Kawartha Lakes, Travel as needed

Hours: Normal working hours are 42 hours per week with core working hours between 8AM and 5PM. Available to provide, as alternate, " on-call" coverage 24 hours per day, 7 days per week as required.

Closing: November 25, 2026

Other: Combination of general office environment and occasional, off-site travel. Attend meetings, conferences, and departmental emergency situations, which may be outside of business hours. Regular requirement to drive a Paramedic vehicle during working hours.

Essential Duties

Specific to this role:

• Lead the team responsible for logistics, fleet, and facility management, while collaborating with other Paramedic Services team members, corporate partners, vendors and all other stakeholders

• Manage the acquisition, storage, distribution, and inventory control of medical supplies, equipment, vehicles, and medications, ensuring accurate tracking and compliance with regulatory standards

• Oversee the maintenance, scheduling, and compliance of the Paramedic fleet

• Supervise the upkeep and compliance of Paramedic stations and storage facilities, coordinating repairs and upgrades as needed

• Ensure logistics, fleet, and facilities are equipped and ready for rapid deployment during emergencies or large-scale incidents

• Ensure fleet, equipment, and facilities meet all health, safety, and operational standards through audits, inspections, and protocol enforcement

• Develop strategies for future fleet and facility upgrades, focusing on sustainability, efficiency, and cost-effectiveness

• Act as the management lead on the Joint Health and Safety Committee

• Serve as a back-up to the Superintendent, Paramedic Services, when necessary

As a member of the leadership team:

• Demonstrate leadership and coordination in assigning work activities as required, ensuring equipment and resources are sufficient to enable successful completion of assignments

• Support, advise, supervise team members, providing feedback and/or improvement opportunities, as needed

• Research, quantify, facilitate and coordinate delivery of training needs to staff

• Manage customer service concerns, investigating, problem solving and responding as appropriate with solutions

• Regularly develop improved methods, procedures, and techniques relating to programs that achieve effective and efficient operations

• Procure services and goods related to areas of responsibility

• Authorize time off requests, time worked and overtime costs

• Manage stakeholder interactions in the supply and receipt of information, including the analysis and resolution of issues

• Provide data to allow program reporting, decision making and evaluation

• Complete continuous research, analysis of industry trends, and best practices to remain knowledgeable and current in program area of responsibility

• Contribute to the development of annual program needs

• Create and maintain a cohesive team environment to support staff to achieve objectives and program outcomes

• Responsible for the hiring, onboarding, performance management and supervision of staff in a unionized environment, in consultation with People Services

• Administer the terms of the applicable Collective Agreements, corporate policies, directives, expectations, in collaboration with People Services; act as a Supervisor under the Occupational Health and Safety Act (OHSA)

• Perform other related duties as assigned

Qualifications

• Post-secondary degree in Paramedicine, Health Sciences or a related field

• Minimum four (4) years of related progressive experience, preferably in a municipal environment

• Certified as a Primary or Advanced Care Paramedic

• Possess and maintain a valid Ontario Class “F” Driver’s Licence and acceptable driving record

• Demonstrated leadership and management skills at a level to ensure successful program and employee performance outcomes and management

• Possess and demonstrate the knowledge, skills and personal attributes as described in the key performance competencies outlined below

• Proficient in Microsoft Office suite of applications, audio/video conferencing, the internet and any other related software

• Upon a conditional offer of employment, a Criminal Record Check will be required

Supervisory Relationships

• Directly supervises one or more of the following positions:

• Logistics Support Technician

Working Conditions

• Normal working hours are 42 hours per week with core working hours between 8:00am and 5:00pm

• Combination of general office environment and occasional off-site travel

• Regular requirement drive a Paramedic vehicle during working hours

• Available to provide, as alternate, “on-call” coverage 24-hours per day, 7-days per week, as required

• Attend meetings, conferences and departmental emergency situations, which may be outside of normal business hours
  

Confidentiality

All employees of the City of Kawartha Lakes are required to sign and abide by the Employee Confidentiality Statement and the Code of Conduct and Ethics Value Statement of Commitment.

Accommodation

Accommodation requests will be reviewed on an individual basis in compliance with Ontario’s Human Rights Code (HRC) and the Accessibility for Ontarians with Disabilities Act (AODA) and any other Federal or Provincial legislation.