Posted 25 days ago
Supervisor, Guest Services Housekeeping (Part-Time)
@ Windsor Regional Hospital
Windsor, Ontario
Overview
Windsor Regional Hospital is hiring a part-time Guest Services Supervisor to oversee Environmental Services, Patient Transportation, Retail Services and other guest services staff. The role coordinates daily staffing, dispatches housekeeping and transport tasks, and keeps patient flow and IPAC standards on track. The role requires availability for all shifts, weekends and holidays.
Responsibilities:
- Supervise staff and enforce departmental standards
- Schedule daily staffing and adjust as needed
- Dispatch housekeeping and patient transport tasks
- Ensure IPAC compliance across all staff
- Handle patient satisfaction issues with departments
Requirements summary:
- Grade 12 diploma required
- Experience directing and supervising staff
- Familiarity with Microsoft Office
- Available for all shifts, weekends and holidays
- French is an asset
Tools & skills
Source and dates
Source type not verified · talentpoolbuilder
- Employer posting date
- 2026-10-13
- First seen by our source
- 2026-10-14
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Allied health |
| Manages people | Yes |
| Schedule | day, evening, holidays, weekends, overnight |
| Travel | air: none · ground: none |
| Work setting | Hospital or clinic |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | French |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Windsor Regional Hospital
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Our Mission: Provide quality person-centred health care services to our community.
Full company description
Windsor Regional Hospital is one of the largest hospitals in the Province of Ontario, serving a population of 400,000 people in Windsor and Essex County. It is the regional provider of advanced care in areas that include Complex Trauma, Renal Dialysis, Cardiac Care, Stroke and Neurosurgery, Intensive Care, Acute Mental Health, Family Birthing Centre, Neonatal Intensive Care, Paediatric Services, Regional Cancer services and a broad range of medical and surgical services required to support these specialized areas. Through a major initiative involving the two hospitals in Windsor, a realignment of programs and services was achieved on October 1, 2013, when Windsor Regional Hospital became responsible for the governance, management and operations of the Ouellette Campus (previously Hotel-Dieu Grace Hospital along with continuing its responsibility for the Metropolitan Campus. The ultimate vision is to design and construct a new state-of-the-art acute hospital healthcare facility serving the needs of Windsor-Essex for generations to come. Providing Acute Care Services with 650 plus beds and an operating budget of half of a billion dollars, Windsor Regional Hospital is one of the largest community based non-academic hospitals in the Province of Ontario.
- People associated on LinkedIn
- 1,952
- Reported office locations
- 1995 Lens Avenue, Windsor, N8W 1L9, CA
- 1030 Ouellette Avenue, Windsor, Ontario N9A 1E1, CA
- Other recorded names
- Windsor Regional Hospital
- Profile identifies a recruitment agency
- No
Windsor Regional Hospital is one of the largest hospitals in the Province of Ontario, serving a population of 400,000 people in Windsor and Essex County. It is the regional provider of advanced care in areas that include Complex Trauma, Renal Dialysis, Cardiac Care, Stroke and Neurosurgery, Intensive Care, Acute Mental Health, Family Birthing Centre, Neonatal Intensive Care, Paediatric Services, Regional Cancer…
| Field | Value |
|---|---|
| Industry | Hospitals and Health Care |
| Company size | 1,001-5,000 employees |
| Headquarters | Windsor |
| Organization type | Nonprofit |
| Year founded | 1928 |
| Open jobs on Jobsy | 47 |
| View page |
STATUS: Part-time
Salary Grade: 3
JOB SUMMARY:
Reporting to the Manager, Housekeeping & Patient Transportation, the Guest Services Supervisor is responsible for the day-to-day supervision and coordination of staff within Environmental Services, Patient Transportation, Retail Services, and other Guest Services functions. The Supervisor provides leadership and direction to frontline employees, ensuring high standards of patient satisfaction, safety, cleanliness, and operational efficiency are consistently achieved.
This position oversees staff scheduling and daily staffing adjustments, coordinates work assignments and service requests, and supports patient flow through effective communication with nursing units, the Command Centre, After-Hours Managers, and other hospital departments. The Supervisor promotes compliance with Infection Prevention and Control (IPAC) standards, departmental policies, and organizational procedures while fostering a culture of accountability, teamwork, service excellence, and patient-centered care.
The successful candidate demonstrates strong leadership, sound judgment, and the ability to effectively manage competing priorities in a fast-paced healthcare environment. They play a key role in supporting operational excellence through staff coaching, performance oversight, problem resolution, and continuous quality improvement initiatives.
DIRECT REPORTS:
Unifor General Service staff
RESPONSIBILITIES:
- Supervise employees and ensure the departmental standards are adhered to;
- Ensure daily staffing requirements are filled and working efficiently;
- Manage and dispatch tasks to both Housekeeping and Patient Transporting staff, using a computer system and communicating with departments, Command Centre Nursing, After Hours Managers to ensure patient flow standards are met;
- Ensure all staff adhere to IPAC standards;
- Ensure a commitment to standards of excellence and the concept of accountability through completion of departmental goals and objectives;
- Ensure a patient focused approach is delivered and adhered to by all staff;
- Liaise with Operational Managers, Clinical Dietitians, nursing, co-workers and staff to handle patient satisfaction issues;
- Maintain patient service documentation in accordance with departmental policies, hospital standards and professional standards;
- Display initiative and good judgment in dealing with operational problems and assigning tasks;
- Other duties as assigned;
SKILLS/CAPABILITIES:
- Must possess tact and courtesy in dealing with employees and other persons in the hospital.
- Effective communication skills.
- Ability to communicate in the French Language is an asset.
QUALIFICATIONS:
- Must have Grade 12 diploma.
- Must be able to multitask and work in a fast-paced environment.
- Must be familiar with Microsoft Office (Outlook, Word, Excel).
- Experience with directing and supervising staff.
- Experience in food service and/or housekeeping management is an asset.
- Must be available to work all shifts, weekends and holidays.
Windsor Regional Hospital is an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, upon request, accommodation will be provided by WRH throughout the recruitment, selection and/or assessment process to applicants with disabilities.
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