Supervisor, Information Technology Services

All Manitoba Liquor & Lotteries employees may apply. Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply.

If you require an accommodation at any time during the recruitment process, please let us know how we can meet your needs.

Job Purpose

Reporting to the Manager, the Supervisor is responsible for the oversight of day-to-day operations, coordination and planning, and the supervision of support technicians within a functional area. The incumbent establishes work priorities and activities for the technical resources that support the design, delivery, and administration of work while ensuring alignment with organization priorities, policies, standards, and service expectations.

The incumbent is expected to provide guidance, support, leadership and coaching for complex technologies and systems.

Job Responsibilities

• Observe and evaluate staff work performance.
• Help mentor and train staff as required.
• Prepare and conduct employee performance appraisals in consultation with department management.
• Act as a communication conduit between staff and management.
• Ensure all applicable compliance, regulations, policies, procedures, and corporate social responsibility are understood, supported, and adhered to by all employees.
• Participate in staff discipline/corrective action within scope of responsibility and established policies/related documentation.
• Complete reports, paperwork, logs, and correspondence as required.
• Carry out all duties and responsibilities of a supervisor of workers, as outlined under provincial safety and health legislation.
• Provide input alongside the Manager into the development of annual ITS business plans, budgets, and business cases which support the strategic plan.
• Plan, coordinate, assign, and prioritize delivery of operational and sustainment activities across a product area.
• Oversee, acquire, and renew license and support agreements for hardware and software assets. Ensure agreements align with expected support requirements.
• Utilize multiple reports and tools to provide a framework for performance measurements and to identify potential gaps and technology improvements required.
• Manage audit life cycles for ITS. Coordinate resourcing to support financial and business cycle audits, providing management feedback on audit findings, determining solutions to address high risk audit findings, tracking work progress, and updating all outstanding audits.
• Collaborate with team members in the development, planning, and implementation of operational and technological improvements, including the creation of policies and procedures, and ensure that same are adhered to within the department.
• Allocate staff resources to meet short term work fluctuations and schedule daily work assignments.
• Will be responsible for assigning team members to operational and project tasks ensuring there is 7 x 24 service delivery and coverage as appropriate.
• Will ensure that the staff (contract and FTE) is assigned an adequate number of work/tasks as to balance out the workload amongst the team members.
• Update staffing plans in conjunction with the Manager.
• Monitor and manage day-to-day incidents, service requests, and problems to ensure the appropriate level and quality of support efforts, and to ensure that solutions are available to the business as per applicable service level agreements.
• Liaise with Corporate Procurement when the purchase of tools, systems, and technologies as required.
• Work with IT management to coordinate technical resources required across product and platform teams, ensuring the appropriate resources are allocated to clearly defined initiatives.
• Ensure correct change control procedures are followed by all team members.
• Other related duties as assigned.

Primary Qualifications

• Completion of a recognized degree or diploma program in an IT related discipline, or an equivalent combination of education, certification, and experience.
• A minimum of six (6) years progressively responsible experience in information systems, ideally gained in the gaming/liquor distribution sales industry.
• A minimum one (1) year supervisory/leadership experience, and proven experience in superior customer service delivery and support.
• Knowledge and experience in implementing and managing according to ITIL processes.
• Proven project coordination and resource allocation experience.
• Demonstrated experience with a view to efficiency, strong leadership and organizational skills, adoption of best practices, strong initiative and ability as a self-starter, excellent human resource management, and labor relations skills, as well as assisting in planning budgets.
• Continuous upgrading and learning are required to remain current in information technology.
• The core competencies for this position include achieving quality results, adaptability/managing change, communication, customer service, decision making and problem solving, integrity and building trust, teamwork and cooperation and valuing diversity. Leadership competencies include, building strategic performance, coaching, and developing, influencing and leading. These competencies are deemed important for the success of the position and organization.

Secondary Qualifications

• Having and maintaining a valid Manitoba Class 5 Drivers License is an asset.
• Information Technology Infrastructure Library (ITIL) certification is considered an asset and can be acquired on the job.

• Expertise in Liquor, Gaming and Cannabis Authority of Manitoba (LGCA) legislation and technical standards, or other regulated industry, is considered an asset.
• Experience drafting RFP requirements and evaluating responses for related technologies and services is considered an asset.
• Bilingual (French/English) language skills.

***Testing may form part of the screening/selection process. Employment Equity will be a factor in the recruitment process. Circumstances may arise where the bulletin may need to be withdrawn or the number of positions may need to be increased.

We thank all interested applicants, however, only those selected for interviews will be contacted.

Benefits

A Great Place to Work! Enjoy fantastic benefits with our Total Rewards package

Work/Life Balance and Wellness

• Discretionary Time: Up to 10 paid discretionary leave days per year, depending on bargaining unit. Employees can carry forward discretionary leave days each year for a total of up to 50 days.
• Hybrid Work Model for Eligible Positions: Remote work capability for eligible positions.
• Flex Time: Flexible shift scheduling and work hours for eligible positions.
• Maternity and Parental Leave: Top-up of E.I. maternity leave benefits to 93% of employee’s basic earnings for 17 weeks.
• Fitness Allowance Reimbursement, depending on bargaining unit: Up to $250 per year that can be used to cover gym memberships, fitness equipment, and more.
• Computer Purchase /Fitness Purchase Program: Interest free loans for employees purchasing computer equipment to increase computer literacy, learning, and professional growth, and/or to purchase fitness equipment.
• Diversity and Inclusion: MBLL promotes a culture of caring and respect through initiatives like our employee driven Joint Diversity Network.
• The Together Project: At Liquor & Lotteries, caring is part of our corporate culture - we care for each other, our partners, and our community The Together Project represents the charitable efforts of the corporation and its employees working together to enrich the lives of Manitobans. Employee charitable activities are eligible for reward benefits.

Vacation

• Accrue up to 10 paid vacation days per year during the first 2 years of employment.
• Accrue 15 paid vacation days per year after 3 years of employment.
• Accrue 20 paid vacation days per year after 5 years of employment.
• Accrue 25 paid vacation days per year after 9 years of employment.
• Accrue 30 paid vacation days per year after 19 years of employment.

Retirement Savings Plan

• Defined Benefit Pension Plan: Guaranteed lifelong monthly payment at retirement provides great security for employee’s long-term strategy.
• Voluntary Group Registered Retirement Savings Plan

Health Insurance and Benefits

• Customize your Plan: Employees choose from a variety of coverage options to best fit their needs, including coverage for prescription drugs, vision, dental, ambulance, extended health and more.
• Health Spending Account: Employees receive up to $1,850 towards eligible medical or dental expenses depending on options chosen.
• Flex Credit: Depending on the bargaining unit, employess may receive a Flex Credit to be used
  towards the purchase of insurance including Group Life, Dependent Life and Accidental Death and Disablement.

World-wide Travel Health Benefits

Employee & Family Assistance Program (EFAP): Free professional wellness support for employees and their immediate family member

Training and Development

• Educational Assistance: Tuition reimbursement for eligible employees.
• Training: Variety of courses and programs to support skill and professional development.
• Career progression: Internal job posting system that provides opportunities for a variety of career paths.
• Apprenticeship and skilled trade training: Programs offered in partnership with educational institutions such as RRC Polytech, the University of Winnipeg and the University of Manitoba.

Discounts and Rewards

• Employee Rewards & Recognition Program: Points-based program recognizing employees for earned and nominated achievements such as long-service, going above and beyond and community volunteer work.
• Discounts: Employees receive exclusive discounts from a variety of retailers, entertainment venues and service providers.