Supervisor, Slot Performance - Slot Operations

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Company: Hard Rock Ottawa Hotel & Casino

Location: Ottawa, Ontario

Job Type: Full Time Permanent

Is this a current vacancy? Yes, this is an existing open position.

Compensation: $ $49,466-$66, 330/Yr.

Pre Employment Requirements: AGCO License (Alcohol Gaming Commission Ontario)

Mandatory Training Requirement: Successful candidates must be available to attend a mandatory three (3) day paid compliance and orientation program as part of the onboarding process.

OVERVIEW:

The Slot Technician Supervisor is responsible for supervising the technical maintenance and operational integrity of all slot machines, electronic table games, kiosks, player tracking systems, and related gaming equipment. This position provides leadership, coaching, scheduling, and technical guidance to Slot Technicians while ensuring compliance with regulatory requirements and internal controls. The Supervisor proactively monitors equipment performance, coordinates repairs, and supports gaming initiatives designed to enhance the guest experience and maximize slot revenue.

RESPONSIBILITIES:

• Oversee maintenance, repair, and troubleshooting of slot machines and electronic gaming devices.
• Ensure timely resolution of machine malfunctions to minimize operational downtime.
• Perform advanced diagnostics and technical repairs when required.
• Coordinate software upgrades, machine conversions, installations, and relocations.
• Monitor slot system performance and communicate issues to applicable departments.
• Ensure all maintenance activities comply with gaming regulations and internal controls.
• Oversee documentation related to machine repairs, asset tracking, software installations, and gaming equipment changes.
• Assist with regulatory audits and inspections.
• Maintain accurate records of slot equipment inventory and licensing requirements.
• Liaise with gaming manufacturers and service providers regarding repairs, warranties, and upgrades.
• Coordinate installation of new gaming equipment and system enhancements.
• Support capital projects and slot floor expansion initiatives.
• Ensure adherence to workplace safety practices and procedures.
• Promote safe handling of gaming equipment and electrical components.
• Maintain a clean and organized workshop and storage area.

QUALIFICATIONS/EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

• Postsecondary education in Electronics Engineering Technology, Electrical Technology, Computer Systems Technology, or a related field preferred.
• Equivalent combination of education and experience may be considered
• 3-5 years of slot technician experience in a gaming environment highly preferred.
• Previous supervisory or leadership experience preferred.
• Experience working with slot management systems and player tracking systems.
• Strong understanding of slot machine hardware, software, and gaming systems.
• Knowledge of gaming regulations and compliance requirements.
• Ability to diagnose and repair electronic and computerized gaming equipment.
• Strong leadership, coaching, and team development skills.
• Excellent communication and organizational abilities.
• Proficiency with computer systems, Microsoft Office, and maintenance tracking software.
• Ability to prioritize multiple tasks in a fast-paced casino environment.

PHYSICAL DEMANDS:

• Ability to stand and sit for extended periods of time.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 25 pounds or more.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

WORKING CONDITIONS:

Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times when you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

CLOSING:

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [email protected] if you require accommodation at any time throughout the hire process.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted