Support Services Manager - Full time - Guildwood

Job Description

Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network of over 115 senior care and living centers as well as our home health care operations, we are committed to delivering care throughout the health care continuum to meet the needs of a growing seniors’ population in Canada. Our qualified and highly trained workforce of 23,700 team members are united by a dedication to quality care and by our vision of being the best provider of senior care and services in Canada.

Applications are invited for the Full-Time position of Support Services Manager to work at our long-term care facilities located in Guildwood Villa LTC.

Reporting to the Administrator, the Support Services Manager is responsible for managing all aspects of the Housekeeping, Laundry, Maintenance, and Food Service operations to meet the needs of the residents and to ensure the effective and efficient preparation and delivery of Support and meal services to residents within legislative and budgetary constraints.

RESPONSIBILITIES

• Plan, organize, and provide high quality support and food services for residents, family, and visitors of the facility.

• Apply continuous quality improvement principles to workflow, performance, production, and changes to service, including dietary requirements to meet legislative requirements.

• Select, supervise and motivate support staff; ensure all staff work as a team in order to provide a high level of productivity and the best use of staff capabilities.

• Ensure the environment of all food preparation and storage areas, as well as housekeeping, laundry services and maintenance, meets Public Health requirements.

• Maintain all records in accordance with policies, procedures, and legislative requirements, including the implementation and posting of all regular and therapeutic menus.

• Liaise and consult with residents, families, government officials, and professionals in relation to resident care needs and department activities.

• Participate in the budgeting process; is accountable for the departmental budgets and food costs.

QUALIFICATIONS

• Post-secondary education and the successful completion of a recognized Management Program preferred.

• Experience in dietary management, food services, support services and long-term care preferred

• Excellent computer skills required – will be using computerized menu planning and order entry systems.

• Demonstrated strong leadership skills to direct the work of employees

• Superb organizational, time management and multi-tasking skills

• Experience managing employees within a unionized setting

• Experience and knowledge of Occupational Health & Safety practices, principles, and legislation.

• Excellent oral and written communication skills are essential

• People Centered Care focuses on the ability to communicate and care for seniors.

Time Type:

When you choose to build your career with Extendicare, you’re joining a team dedicated to making a difference. By focusing our energy on enriching the lives of our residents every day, we transform both the quality of their lives and the quality of our own work experiences.

If you have a passion for caring, turn it into a rewarding career with Extendicare!

Extendicare and affiliated organizations including our partner homes in Extendicare Assist, accommodate the needs of job applicants throughout its recruitment and selection processes upon request.