Posted 11 months ago
Support Specialist, ACC & PLM
@ AspiringIT
Remote in Canada
Overview
AspiringIT is hiring a full-time Support Specialist for Autodesk Construction Cloud (ACC) and PTC Windchill PLM. The role takes escalated tickets from the L1 team, troubleshoots and resolves root causes, and requires availability during Central Standard Time business hours.
Responsibilities:
- Take ownership of escalated ACC and Windchill PLM tickets from L1
- Perform detailed troubleshooting and root cause analysis
- Resolve technical issues while maintaining customer satisfaction
- Collaborate with L1 team on ticket handoff and tracking
Requirements summary:
- Experience with AutoCAD or similar CAD software
- Familiarity with ACC, PDM or similar data platforms
- Familiarity with PTC Windchill or PLM platforms
- Strong analytical and documentation skills
- Availability for Central Standard Time business hours
Tools & skills
Source and dates
Source type not verified · jsonld
- Employer posting date
- 2025-12-02
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-10-26
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
AspiringIT
| Field | Value |
|---|---|
| Open jobs on Jobsy | 4 |
Job ID: 862
Technical Support & Troubleshooting:
· Take ownership of escalated tickets from L1 support team for ACC and Windchill PLM issues
· Perform detailed troubleshooting and root cause analysis for system-related problems
· Resolve technical issues efficiently while maintaining high customer satisfaction standards
· Collaborate with L1 support team to ensure smooth ticket handoff and resolution tracking
Technical Skills:
· Experience with CAD software (AutoCAD or similar) and related design practices
· Familiarity with Autodesk Construction Cloud (ACC) or PDM (Product Data Management) or related data management platforms
· Familiarity with PTC Windchill or PLM (Product Lifecycle Management) or related platforms
· Understanding of construction industry workflows and documentation processes or manufactured home industry experience, a plus
· Strong analytical and problem-solving capabilities
· Proficiency in Windows environments and enterprise software applications
Professional Skills:
· Fluent English communication skills (written and verbal)
· Exceptional attention to detail and accuracy
· Strong documentation and technical writing abilities
· Customer service orientation with patience and empathy
· Ability to explain complex technical concepts to non-technical users
Work Requirements:
· Must be available to support Central Standard Time (CST) business hours
· Ability to work independently and manage multiple priorities
· Willingness to learn new technologies and adapt to system updates
· Strong organizational skills for tracking and managing support cases
Journal
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