Posted 17 days ago
SUPV REGISTRATION
@ Covenant Health
Field, British Columbia
SIGNALS
Overview
Covenant Health's Parkwest Medical Center is hiring a full-time Supervisor of Registration for its Admitting and Registration department, day shift, 80 hours per pay period. The role leads inpatient, outpatient, and emergency room registration and outpatient scheduling, and manages staff performance and hiring. A bachelor's degree is preferred, with 2-3 years of registration or financial services experience and knowledge of third-party payors and insurance verification required.
Responsibilities:
- Lead daily operations of the registration and outpatient scheduling department
- Resolve complex registration and scheduling issues
- Monitor productivity and accuracy of registration staff
- Coach, evaluate, and recruit registration staff
- Monitor insurance and regulatory compliance requirements
Requirements summary:
- 2-3 years of registration or financial services experience
- Knowledge of third-party payors and insurance verification
- Bachelor's degree preferred, or proven equivalent experience
- Strong customer service and communication skills
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-10-27
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Business operations |
| Experience | 2+ years |
| Manages people | Yes |
| Hours per week | 80 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Hospital or clinic, Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Education | Bachelor’s degree (preferred) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Covenant Health
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
On October 7, 2008, 16 Catholic health care facilities across Alberta came together under a single board and administration. Today, Covenant Health has a team of more than 15,000 staff, physicians and volunteers across our sites in Banff, Bonnyville, Camrose, Castor, Edmonton, Killam, La Crete, Lethbridge, Medicine Hat, Mundare, St. Albert, Trochu and Vegreville. Rooted in a tradition that is 150-years strong, our mission is carried out by inspired people—workers, physicians and volunteers—of all faiths, traditions and cultures who believe in the value of compassionate, holistic care. We are called to continue the healing ministry of Jesus by serving with compassion, upholding the sacredness of life in all stages, and caring for the whole person—body, mind and soul.
- LinkedIn followers
- 23,776
- People associated on LinkedIn
- 1,908
- Reported office locations
- 10130 112 St NW, Edmonton, Alberta T5K 2K4, CA
- 11111 Jasper Avenue, Edmonton, Alberta T5K0L4, CA
- 16940 87 Avenue, Edmonton, Alberta T5R4H5, CA
- 1100 Youville Drive West, Edmonton, Alberta T6L5X8, CA
- 1400 9th Avenue South, Lethbridge, Alberta T1J4V5, CA
- 305 Lynx St, Banff, Alberta T1L 1H7, CA
- 5001 Lakeshore Dr, Bonnyville, Alberta T9N 0G8, CA
- 5203 49 Ave, Killam, Alberta T0B 2L0, CA
- 5402 47 St, Castor, Alberta T0C 0X0, CA
- 5241 43 St, Vegreville, Alberta T9C 1R5, CA
- 4607 53 St, Camrose, Alberta T4V 1Y5, CA
- 16515 88 Ave NW, Edmonton, Alberta T5R 0A4, CA
- 446 Aquitania Blvd W, Lethbridge, Alberta T1J 5H1, CA
- 165018 Township Road 534, Mundare, Alberta T0B 3H0, CA
- 10707 29 Ave NW, Edmonton, Alberta T6J 6W1, CA
- 156 3 St NE, Medicine Hat, Alberta T1A 5M1, CA
- 451 Dechauney Ave, Trochu, Alberta T0M 2C0, CA
- 253 Southgate Blvd S, Lethbridge, Alberta T1K 2S1, CA
- 9a St Vital Ave, St Albert, Alberta T8N 1K1, CA
- Other recorded names
- Covenant Health Canada
- Specialties
- Acute Care
- Continuing Care
- Long-Term Care
- Rehabilitation
- Palliative Care
- and Designated Assisted Living
- Profile identifies a recruitment agency
- No
On October 7, 2008, 16 Catholic health care facilities across Alberta came together under a single board and administration. Today, Covenant Health has a team of more than 15,000 staff, physicians and volunteers across our sites in Banff, Bonnyville, Camrose, Castor, Edmonton, Killam, La Crete, Lethbridge, Medicine Hat, Mundare, St. Albert, Trochu and Vegreville. Rooted in a tradition that is 150-years strong, our…
| Field | Value |
|---|---|
| Industry | Hospitals and Health Care |
| Company size | 10,001+ employees |
| Headquarters | Edmonton, Alberta |
| Organization type | Nonprofit |
| Year founded | 2008 |
| Specialties | Acute CareContinuing CareLong-Term CareRehabilitationPalliative Careand Designated Assisted Living |
| Open jobs on Jobsy | 552 |
| View page |
Job description
Overview
Supervisor, Registration, Admitting and Registration
Full Time, 80 Hours Per Pay Period, Day Shift
Parkwest Overview
Parkwest Medical Center , Covenant Health’s flagship facility in West Knoxville, combines world-class cardiac expertise with the warmth of home in serving a vibrant East Tennessee community. Since 1973, Parkwest has grown into the region’s largest hospital in the area, offering advanced services like an all-digital catheterization lab, comprehensive breast health, emergency, and critical care. It’s consistently ranked among Tennessee's top 10 hospitals by U.S. News & World Report and earns national recognition as a Top 100 Heart Hospital, as well as an “A” safety grade from Leapfrog. As part of Covenant Health, the region’s largest employer, Parkwest Medical Center, marries cutting-edge technology with compassionate, community-centered care, earning accolades for cardiology, stroke, surgical excellence, and patient safety.
To learn more about Parkwest Medical Center and our units, visit Covenant Health Parkwest Medical Center Opportunities .
Position Summary
Has full knowledge of all positions within the Registration Department, including the outpatient scheduling functions, Inpatient, Outpatient and Emergency Room registrations. Provides daily leadership to the Registration Department. Provides leadership to all personnel within the department to ensure that all duties are performed accurately and efficiently. Resolves complex registration or outpatient scheduling issues that cannot be resolved by the staff. Serves as the primary registration and outpatient scheduling contact for physicians, nursing managers, and other hospital departments. Actively monitors work productivity to ensure accuracy rates are maintained. Serves as a communication resource to the Knoxville Business Office Services to ensure all hospital personnel are informed and educated on insurance and compliance requirements. Under the direction of the registration director can conduct with the interview process to recruit, select, develop and motivate competent staff to ensure the continuance of productivity and positive morale. Prepares for Director to review staff performance evaluations, recognition, and suggested disciplinary actions. Performs staff coaching and counseling as approved by the Director. Takes a lead role in providing excellent customer service to all customers. This position assists the department Director with maintaining productivity of the department and with meeting the department’s goals.
Responsibilities
Integrity
Minimum Education :
Bachelor’s Degree preferred, however will consider candidates with proven skills and experience in related field.
Minimum Experience
Two to three (2-3) years experience in Registration and/or Financial Services area. Knowledge of third party payors and insurance verification required. Expected to perform adequately within the position after working at least three (3) to six (6) months.
Licensure Requirement
None
Supervisor, Registration, Admitting and Registration
Full Time, 80 Hours Per Pay Period, Day Shift
Parkwest Overview
Parkwest Medical Center , Covenant Health’s flagship facility in West Knoxville, combines world-class cardiac expertise with the warmth of home in serving a vibrant East Tennessee community. Since 1973, Parkwest has grown into the region’s largest hospital in the area, offering advanced services like an all-digital catheterization lab, comprehensive breast health, emergency, and critical care. It’s consistently ranked among Tennessee's top 10 hospitals by U.S. News & World Report and earns national recognition as a Top 100 Heart Hospital, as well as an “A” safety grade from Leapfrog. As part of Covenant Health, the region’s largest employer, Parkwest Medical Center, marries cutting-edge technology with compassionate, community-centered care, earning accolades for cardiology, stroke, surgical excellence, and patient safety.
To learn more about Parkwest Medical Center and our units, visit Covenant Health Parkwest Medical Center Opportunities .
Position Summary
Has full knowledge of all positions within the Registration Department, including the outpatient scheduling functions, Inpatient, Outpatient and Emergency Room registrations. Provides daily leadership to the Registration Department. Provides leadership to all personnel within the department to ensure that all duties are performed accurately and efficiently. Resolves complex registration or outpatient scheduling issues that cannot be resolved by the staff. Serves as the primary registration and outpatient scheduling contact for physicians, nursing managers, and other hospital departments. Actively monitors work productivity to ensure accuracy rates are maintained. Serves as a communication resource to the Knoxville Business Office Services to ensure all hospital personnel are informed and educated on insurance and compliance requirements. Under the direction of the registration director can conduct with the interview process to recruit, select, develop and motivate competent staff to ensure the continuance of productivity and positive morale. Prepares for Director to review staff performance evaluations, recognition, and suggested disciplinary actions. Performs staff coaching and counseling as approved by the Director. Takes a lead role in providing excellent customer service to all customers. This position assists the department Director with maintaining productivity of the department and with meeting the department’s goals.
Responsibilities
Integrity
- Demonstrates the ability to handle varying tasks as well as understanding and interpreting procedures relative to the Registration and outpatient scheduling processes; monitors department processes, ensuring that staff exhibit excellent customer service, while ensuring delays in the process are kept to a minimum and accuracy of data ranges from 95% to 100%.
- Recommends to the Director new and updates to existing polices and procedures that support our values and are intended to increase efficiency and promote data integrity. Recognizes situations, which necessitate supervision and guidance, seeks appropriate resources.
- Maintains departmental, Administrative, MSDS, Safety and Training manuals for the registration area. Maintains Registration staff employee folders.
- Communicates and provides education to staff on compliance with the Joint Commission, State and Federal regulations, and HCFA guidelines as they relate to department activity.
- Demonstrates the ability to identify and review problem registrations to determine reason(s) for and resolution of problems soliciting input when required from outside resources, and delegates to staff for follow-up.
- Monitors the daily patient schedule, volumes and Call Management System daily and assigns appropriate staff based on volumes. Generates reports daily, weekly and monthly and provides to staff and Director.
- Demonstrates continued education and skills necessary to support staff in their job duties.
- Displays a good knowledge of departmental budget, and maintains salaries, supplies and equipment within set guidelines. Notifies Director of any discrepancies.
- Provides daily leadership and scheduling of staff in the Registration department. Collaborates with department supervisory staff to ensure training is incorporated into the registration and scheduling processes. Provides in-service education for existing personnel on new policies and procedures as developed.
- Handles staff issues such as schedule changes and daily process questions.
- Schedules and conducts interview for new positions, making recommendations for hiring to the Director.
- Provides daily guidance including: training, employee coaching, employee evaluations, establishment of work priorities and other daily operational duties.
- Processes time edits through payroll system and attendance records, and obtain approval from Director for overtime request.
- Professionally deals with patients, physicians, visitors, other hospital staff members concerning registration matters.
- Monitors daily audit reports to identify process/education improvements. Searches for innovative ways to identify opportunities for improving the registration and outpatient scheduling processes.
- Demonstrates ability to keep abreast of regulatory and insurance requirements ensuring that changes are documented and communicated to the staff.
- Relieves registration personnel when necessary.
- As designated, assumes management of department when the Director is not available.
- Performs other duties as assigned to the satisfaction of the Director.
- Communicates effectively with patients / public, co-workers, physicians and / or their offices, and other hospital personnel using verbal, nonverbal and written communication skills.
- Recognizes situations that necessitate supervision, seeking appropriate resources.
- Provides motivation necessary for acceptable productivity for the registration department.
- Communicates goals and objectives for staff within the department that take into consideration the mission and values of Covenant Health .
- Assists Director on activities and projects, as needed.
- Promotes good public relations for the department and the hospital by ensuring that staff adheres to desired behaviors.
- Prepares for Director to review staff performance evaluations, recognition, and suggested disciplinary actions. Performs staff coaching, and counseling as approved by the Director.
- Holds monthly meeting with staff and coordinates discussion regarding work performance and departmental/hospital updates.
- Develops a relationship with other departmental managers/coordinators in an ongoing effort to improve quality of registration.
- Reviews customer surveys, providing feedback to the staff regarding patient satisfaction and possible opportunities for improvement. Involves staff when working on process teams to promote their involvement and ideas.
- Provides strong customer service orientation to all staff within the registration areas.
- Recommends to Director, new policies and updates to existing polices that are intended to increase efficiency and promote data integrity.
- Provides assistance and support for new employees.
- Demonstrates the ability to handle varying tasks and setting priorities.
- Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
- Utilizes resources available appropriately, i.e. use of hospital equipment and/or supplies. Uses innovative approaches for optimal staffing and expense reductions.
Minimum Education :
Bachelor’s Degree preferred, however will consider candidates with proven skills and experience in related field.
Minimum Experience
Two to three (2-3) years experience in Registration and/or Financial Services area. Knowledge of third party payors and insurance verification required. Expected to perform adequately within the position after working at least three (3) to six (6) months.
Licensure Requirement
None
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