SW/App/Cloud Tech Support Associate

IT Infrastructure Support Associate – Local Technology Support (LTS)

Role Overview

The IT Infrastructure Support Associate provides hands-on onsite and remote technical support for enterprise workplace and infrastructure services. The role supports end-user technology, local network infrastructure, collaboration/AV systems, asset management, and day-to-day site technology operations.

Key Responsibilities

• Provide onsite and remote support for laptops, desktops, Microsoft 365, peripherals, and workplace technology.
• Troubleshoot hardware, software, wired/wireless connectivity, and L1/L2 technical issues.
• Support device deployments, refreshes, new joiners, equipment moves, and decommissioning.
• Assist with local network infrastructure, Microsoft Teams Rooms, AV, and collaboration technologies.
• Maintain accurate technology inventory and asset records.
• Manage incidents and service requests and maintain effective technical documentation.
• Participate in office buildouts, technology refreshes, infrastructure changes, and site initiatives.
• Collaborate with network, infrastructure, security, vendors, and specialized support teams

• Work Environment
  Full-time, primarily onsite, with flexibility to support critical incidents, deployments, projects, and occasional travel to other locations.
  
  

.Qualifications

• 2–4 years of IT, infrastructure, desktop, or technical support experience.
• Working knowledge of Windows, Microsoft 365, PC hardware, Active Directory, asset management, and basic network troubleshooting.
• Strong troubleshooting, communication, customer service, and organizational skills.
• Ability to work independently and effectively within cross-functional technical teams.
• College diploma, university degree, or equivalent relevant technical experience preferred.
  

Pay Transparency Info for Job Postings: Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here: https://www.accenture.com/ca-en/careers/local/benefits

Role Location Hourly Salary Range British Columbia/Ontario/New Brunswick $18.65 to $37.88

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.