First seen by our source: yesterday
Switchboard Operator
@ Covenant Health
Edmonton, Alberta
Overview
Covenant Health is hiring a casual/relief Switchboard Operator at Misericordia Community Hospital to answer incoming and outgoing calls, route them to the right hospital areas, and initiate emergency communications. The role covers evenings, nights and weekends, paid $23.52 to $28.60 per hour. Six months of recent switchboard or call centre experience and a high school diploma are required.
Responsibilities:
- Respond to incoming and outgoing calls and requests
- Direct calls to appropriate hospital areas
- Initiate emergency communications such as Code Reds and disasters
- Perform inter-hospital communications
- Complete clerical duties as required
Requirements summary:
- High school diploma or equivalent
- Six months recent switchboard or call centre experience
- Calm response in emergency situations
- Working knowledge of medical terminology
- Proficiency in Microsoft Office
- Strict confidentiality
Tools & skills
Source and dates
Source type not verified · selectminds
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-06
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Schedule | evening, weekends, overnight |
| Travel | air: none · ground: none |
| Work setting | Hospital or clinic |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Covenant Health
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
On October 7, 2008, 16 Catholic health care facilities across Alberta came together under a single board and administration. Today, Covenant Health has a team of more than 15,000 staff, physicians and volunteers across our sites in Banff, Bonnyville, Camrose, Castor, Edmonton, Killam, La Crete, Lethbridge, Medicine Hat, Mundare, St. Albert, Trochu and Vegreville. Rooted in a tradition that is 150-years strong, our mission is carried out by inspired people—workers, physicians and volunteers—of all faiths, traditions and cultures who believe in the value of compassionate, holistic care. We are called to continue the healing ministry of Jesus by serving with compassion, upholding the sacredness of life in all stages, and caring for the whole person—body, mind and soul.
- LinkedIn followers
- 23,776
- People associated on LinkedIn
- 1,908
- Reported office locations
- 10130 112 St NW, Edmonton, Alberta T5K 2K4, CA
- 11111 Jasper Avenue, Edmonton, Alberta T5K0L4, CA
- 16940 87 Avenue, Edmonton, Alberta T5R4H5, CA
- 1100 Youville Drive West, Edmonton, Alberta T6L5X8, CA
- 1400 9th Avenue South, Lethbridge, Alberta T1J4V5, CA
- 305 Lynx St, Banff, Alberta T1L 1H7, CA
- 5001 Lakeshore Dr, Bonnyville, Alberta T9N 0G8, CA
- 5203 49 Ave, Killam, Alberta T0B 2L0, CA
- 5402 47 St, Castor, Alberta T0C 0X0, CA
- 5241 43 St, Vegreville, Alberta T9C 1R5, CA
- 4607 53 St, Camrose, Alberta T4V 1Y5, CA
- 16515 88 Ave NW, Edmonton, Alberta T5R 0A4, CA
- 446 Aquitania Blvd W, Lethbridge, Alberta T1J 5H1, CA
- 165018 Township Road 534, Mundare, Alberta T0B 3H0, CA
- 10707 29 Ave NW, Edmonton, Alberta T6J 6W1, CA
- 156 3 St NE, Medicine Hat, Alberta T1A 5M1, CA
- 451 Dechauney Ave, Trochu, Alberta T0M 2C0, CA
- 253 Southgate Blvd S, Lethbridge, Alberta T1K 2S1, CA
- 9a St Vital Ave, St Albert, Alberta T8N 1K1, CA
- Other recorded names
- Covenant Health Canada
- Specialties
- Acute Care
- Continuing Care
- Long-Term Care
- Rehabilitation
- Palliative Care
- and Designated Assisted Living
- Profile identifies a recruitment agency
- No
On October 7, 2008, 16 Catholic health care facilities across Alberta came together under a single board and administration. Today, Covenant Health has a team of more than 15,000 staff, physicians and volunteers across our sites in Banff, Bonnyville, Camrose, Castor, Edmonton, Killam, La Crete, Lethbridge, Medicine Hat, Mundare, St. Albert, Trochu and Vegreville. Rooted in a tradition that is 150-years strong, our…
| Field | Value |
|---|---|
| Industry | Hospitals and Health Care |
| Company size | 10,001+ employees |
| Headquarters | Edmonton, Alberta |
| Organization type | Nonprofit |
| Year founded | 2008 |
| Specialties | Acute CareContinuing CareLong-Term CareRehabilitationPalliative Careand Designated Assisted Living |
| Open jobs on Jobsy | 436 |
| View page |
Your Opportunity:
Reporting to the Switchboard Supervisor, the incumbent represents Covenant Health and its values as a first point of contact and plays an integral role in the health care system by responding to incoming and outgoing calls and requests that supports clinical processes and emergency responses for multiple Covenant Health sites. This position initiates communication responses to emergency situations, such as Cardiac Arrests, Code Reds and Disasters, performs a variety of inter-hospital communications functions and clerical duties as required. Please note: Classification Under Review.
Description:
The Switchboard Operator is responsible for responding to incoming and outgoing calls and requests for non-technical information. The Switchboard Operator directs calls to appropriate areas of the facilities. This position is covered by the terms and conditions of the CUPE 2111 Collective Agreement.
- Classification: Switchboard Operator
- Union: COV CUPE 2111
- Unit and Program: Health Information Management, Switchboard
- Primary Location: Misericordia Community Hosp
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 0.00
- Posting End Date: 13-NOV-2026
- Employee Class: Casual/Relief
- Date Available: 07-DEC-2026
- Hours per Shift: 7.75
- Length of Shift in weeks: Varies
- Shifts per cycle: Varies
- Shift Pattern: Evenings, Nights, Weekends
- Days Off: Other
- Minimum Salary: $23.52
- Maximum Salary: $28.60
- Vehicle Requirement: Not Applicable
High School diploma or recognized equivalent required.
Additional Required Qualifications:Six months recent related Switchboard or call centre experience required Equivalent combination of education and experience will be considered. Ability to respond in a direct, calm and professional manner to emergency and stressful situations including but not limited to Emergency Code Condition calls, medical emergency calls and fire alarm calls. Adept with Microsoft Office Suite (Word, Outlook and Excel) required. Working knowledge of medical terminology required, with a medical terminology course preferred. Excellent listening and comprehension skills. Excellent communications skills involving speaking, listening, reading and writing. Ability to work with minimal supervision. Must be able to maintain customer focus while performing duties. Must be able to recognize and strictly maintain confidential information.
Preferred Qualifications:Ability to work effectively and independently within timelines and with frequent interruptions.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.