Posted 2 months ago
Switchboard Operator (Bilingual) (Casual 0.0 FTE)
@ The Royal
Ottawa, Ontario
Overview
The Royal is hiring a bilingual Switchboard Operator on a casual basis for a 24-hour reception and switchboard role. The work covers answering and routing calls, greeting visitors, paging staff in both official languages, and supporting emergency communications. The posting requires previous switchboard experience and bilingual French and English skills.
Responsibilities:
- Accueillir et informer clients, personnel et public
- Acheminer les appels internes et externes
- Diffuser les appels par système de téléavertisseur bilingue
- Consigner les codes d'urgence et la distribution des clés
- Surveiller et annoncer les codes d'urgence
Requirements summary:
- Diplôme d'études secondaires obligatoire
- Expérience en standard téléphonique obligatoire
- Bilinguisme français et anglais obligatoire
- Capacité à gérer les urgences avec calme
- Bon service à la clientèle et fiabilité
- Connaissance du milieu hospitalier un atout
Tools & skills
Source and dates
Employer career site / ATS feed · jobvite
- Employer posting date
- 2026-09-14
- First seen by our source
- 2026-10-27
- Source record updated
- 2026-10-27
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Schedule | day, evening, overnight |
| Travel | air: none · ground: none |
| Work setting | Hospital or clinic, Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer moderate |
| Languages | English, French |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
The Royal
| Field | Value |
|---|---|
| Headquarters | Nebraska |
| Open jobs on Jobsy | 63 |
About the Position
The Switchboard Operator serves as the first point of contact for clients, visitors, staff, and the public in a 24-hour bilingual environment. The role provides reception and switchboard services, responds to inquiries, directs individuals to appropriate programs and services, and supports organizational safety by coordinating emergency communications and protocols.
Key Responsibilities
- Receives, directs and informs clients, staff and the public as the facility’s main reception and information desk.
- Operates the internal paging system with the ability to page in both official languages.
- Directs police, ambulance, fire fighters, Para Transpo, taxi drivers, couriers/drivers and others to appropriate locations (various departments, inpatient unit and the Royal Ottawa Place).
- Logs all emergency codes, personal long-distance calls, in and out key distribution and emergency pages.
- Works in collaboration with other departments and staff e.g. Professional Practice Coordinator, Security, etc.
- Receives, directs, informs and responds to internal and external callers as the main facility’s telephone line on a timely basis and in a respectful and courteous manner.
- Transfers all incoming calls to appropriate departments, programs and services.
- Reports maintenance and housekeeping issues to facilities help desk, as required.
- Monitors and pages all emergency codes e.g. Code White, Ekahau code alert tags, medical and fire emergencies in both official languages.
- Works in a manner that is in compliance with staff and patient/client safety practices, policies and procedures of The Royal.
- Ensures a work environment that is conducive to the Royal’s Harassment-Free Workplace policy.
Qualifications
- Secondary School Graduation Diploma is mandatory.
- Previous switchboard experience mandatory.
- Knowledge of hospital environment is considered an asset.
- Ability to handle emergency situations in calm and efficient manner.
- Ability to learn quickly and retain/utilize information efficiently and effectively.
- Demonstrated organizational skills and general clerical skills, i.e. keyboarding skills, email, etc.
- Demonstrated ability to work independently, exhibit excellent judgment, perform calmly and effectively in ‘emergency’ situations, retain information efficiently and perform in a professional and pleasant manner.
- Reliable, dependable, punctual, with good customer service qualities.
- Ability to communicate effectively with clients in a mental health care environment.
Language Requirements
- Bilingual (French/English) is mandatory. English level A- is mandatory in oral comprehension, expression, reading, and writing. French level A- is mandatory in oral comprehension and expression.
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