System/Application/Tech Support - Analyst

System / Application / Tech Support – Analyst

G.R. Davis Administration Building

(Fort Macleod, Alberta)

Livingstone Range School Division invites applications for the position of System/Application/Tech Support - Analyst. Duties will commence as mutually agreed.

Terms of Employment: Full-time, Permanent | Competitive Salary & Comprehensive Benefits. Salary will commensurate with qualifications and experience.

About Livingstone Range School Division

Livingstone Range School Division (LRSD) is committed to student-centred learning, innovation, and excellence across southwestern Alberta. Serving diverse rural communities, we strive to provide safe, inclusive, and forward-thinking learning environments where every student can achieve their full potential.

We are seeking a skilled, collaborative, and solutions-oriented IT professional to join our team and help strengthen the security, reliability, and effectiveness of technology across our schools and administrative offices.

Position Summary

The System / Application / Tech Support – Analyst provides hands-on technical expertise in systems administration, application management, cybersecurity, and technical support.

Reporting to the Coordinator of Information Technology, the successful candidate will maintain and troubleshoot technology systems, support division-wide applications, and contribute to a secure and reliable digital environment that supports teaching, learning, and daily operations.

This position requires strong technical problem-solving skills, initiative, and a commitment to providing responsive, professional service across a geographically dispersed school division.

Key Responsibilities

Systems Administration & Infrastructure

• Install, configure, maintain, and troubleshoot servers, networks, devices, and related technology infrastructure.
• Support cloud-based and on-premises systems, including Google Workspace, Microsoft 365, and Azure.
• Administer user accounts, access permissions, system updates, backups, and device management.
• Monitor system performance and assist with network reliability, connectivity, and infrastructure improvements.

Application Management & Technical Support

• Administer, maintain, and troubleshoot educational and administrative software, including student information systems.
• Support application deployment, integration, updates, licensing, and user access.
• Provide responsive Tier 1–3 technical support to schools and administrative offices.
• Diagnose and resolve hardware, software, application, network, and connectivity issues.
• Work collaboratively with IT colleagues and external vendors to resolve complex technical concerns.

Cybersecurity & Data Protection

• Implement and maintain established cybersecurity practices, including endpoint protection, access controls, system patching, and security monitoring.
• Identify and report security vulnerabilities, risks, and potential incidents.
• Support backup verification, disaster recovery, and incident response procedures.
• Protect confidential student, staff, and division information in accordance with applicable legislation and division policies.

Educational Technology & Continuous Improvement

• Support the implementation and maintenance of classroom technologies and digital learning platforms.
• Collaborate with educators and administrators to ensure technology is reliable, accessible, and responsive to instructional needs.
• Participate in technology upgrades, system migrations, and division-wide improvement projects.
• Recommend practical solutions that improve system performance, security, efficiency, and user experience.
• Contribute to the implementation of the LRSD Long-Range Technology Plan.

Qualifications & Experience

• Diploma or degree in Information Technology, Computer Science, Systems Administration, or a related field; equivalent education and experience will be considered.
• Minimum of three years of relevant technical IT experience preferred.
• Experience with Windows environments, Google Workspace, Microsoft 365, cloud applications, and network administration.
• Working knowledge of LAN/WAN, Wi-Fi, DNS, DHCP, user account management, device management, and cybersecurity practices.
• Experience troubleshooting hardware, software, applications, and network systems.
• Familiarity with K–12 educational technologies, student information systems, or multi-site IT environments is an asset.
• Industry certifications such as CompTIA, Microsoft, Google, or Cisco are considered assets.
• Valid driver's licence and ability to travel between division locations as required.

Ideal Candidate

We are seeking an individual who:

• Demonstrates strong technical expertise, analytical thinking, and independent problem-solving.
• Approaches technical challenges with initiative, adaptability, and sound judgment.
• Values cybersecurity, confidentiality, and reliable technology services.
• Communicates effectively and provides patient, professional support to users with varying technical abilities.
• Builds positive working relationships and contributes to a collaborative IT team.
• Understands the importance of technology in supporting student learning and school operations.
• Is organized, dependable, and able to manage competing priorities across multiple locations.
• Has previous audio/visual experience.
• Has a valid drivers license.
• Demonstrates a commitment to continuous learning and improvement.

We thank all candidates for their interest; however, only those who will be interviewed will be contacted. For further information please contact Richard Feller, Deputy Superintendent at 403-625-3356. Candidates are requested to apply online through applytoeducation.com. This competition will remain open until a suitable candidate is found. Further documentation may be requested at a later date.

By virtue of the submission of an application, the applicant agrees that the superintendent or designate can contact previous employers for the purpose of conducting confidential reference checks whether or not the applicant has listed a reference for that employer.

Mr. Richard Feller, Deputy Superintendent

Livingstone Range School Division

P.O. Box 1810

Fort Macleod, AB T0L 0Z0